★★★★★
based on 35255 reviews published
Latest neutral customer reviews
For each product, there is only one photo. I ordered a hat that did not fit me at all, and therefore I wanted to return it. Not possible to do so from my phone. Not possible to download the return slip. It cost me 8.64 euros to return it by Colissimo, and so I have no hat, and it cost me 8.65 euros. Not satisfied at all.
Yes, we do not always have multiple photos for each product.
With more than 20,000 references, we do not always have multiple photos, but we have a maximum of information on the product sheet.
Finally, if you need other photos, we can do so upon your request without any problem.
Just send us an email or call us.
Finally, to make a return, you can simply use the slip attached to the package by indicating what you wish to return.
Remaining at your disposal
Best regards
Traclet Sébastien
I received an item that was not the correct product for a first order, I am disappointed so I requested a refund
The delivery went well, fast and the relay point is next to my house.
Ordered 2 months ago and without news since, I send a message... finally a package arrives... With a beanie... but not the one I had chosen. Forced to return it, and I am waiting for the follow-up.
Please excuse us for this delivery issue.
We have sent you a return slip by email.
Upon receipt, we will keep you informed.
Currently, Kopka is changing owners, and in the last delivery, we must have had an error in the references.
Best regards
Traclet Sébastien
I am very disappointed with the suspenders received! On your site, it is noted that the width of the suspenders is 5cm. In fact, they are only 3.5 cm like all the others! It was for my husband's birthday; he is going to be disappointed. However, the colors are nice.
Please excuse us for this error in the description of the dimensions.
We will send you a gift voucher by email.
Best regards
Traclet Sébastien
Simply that I did not receive the notice regarding the availability of my package. I went there just in case, to be told that it had arrived.
Despite the endless forms to fill out at Colissimo, still no code and still no gift! Thank you for taking action. Best regards
Fast shipping, but misleading item title
Please excuse us if there is an issue with the information.
Can you tell us what the issue is with this cap?
Remaining at your disposal
Best regards
Traclet Sébastien
Lack of precision
It is of course possible to make an exchange if the model does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
No idea, still nothing received...
Moderately satisfied. I wear size 56, I have a hat size 57. It floats when I shake my head. The same one bought from one of your competitors is thicker and is the requested size.
Order tracking is not optimal
Beautiful quality chapka but received after the holidays!!!! When I placed the order, nothing was specified regarding the availability of the product... Size a bit tight...
Dissatisfaction related to delivery, see below.
Satisfactory order and shipping, but deplorable delivery
20 days after the order, the delivered model is not the one ordered without any explanation. Following an email, I was told: "The Biarritz model is the same model as the Basica that was delivered to us in order to ship before Christmas." It may be equivalent but it is not identical and it is not the one chosen. I could have been asked for my opinion beforehand...
We apologize for this inconvenience.
The explanation is that currently the carrier delivering the basica is on strike and our packages have been blocked for 10 days on a platform.
We will have our packages only at the end of the week or early January.
In order for everyone to receive gifts before Christmas; we sent the Biarritz model. Which is of the same quality but with a different logo.
If this is not suitable, we can send you the correct beret with a good return as soon as we receive them.
Thank you for your understanding.
Best regards
Traclet Sébastien
Difficult site to navigate. A better fluidity would be welcome.
The delivery took longer than expected. It was assured that the delivery would arrive within 48 or 72 hours, but it arrived on the sixth day
Shipping error, fortunately the customer service is responsive
Good choice
Here is what I can tell you about my purchase. I ordered a navy blue headband Haute Savoie that I received according to this order but the hat was supposed to be navy blue with Haute Savoie embroidery as well but I received a white hat. I will keep it to give as a gift but I regret this mistake.
The presentation photos on the site do not show that the underside of the brim is dark khaki. Too bad, I probably wouldn't have chosen this model if I had known about this particularity
Nothing to report and in accordance with commitments
Quality item but disappointed upon receipt as it does not match the order. Quick response from customer service stating that the item in question was no longer available and immediate change of the webpage but too late for me.
The star is poorly sewn.... I expected better in terms of quality given the price....
We apologize if there is an issue.
Please send us a photo at [email protected]
Best regards
Traclet Sébastien
Hello, The chapka received is not what it seems to be in the description on your site.... I sent an email to customer service, I am waiting for your response.
We apologize if we made a mistake.
Please send us a photo at [email protected]
Indeed, we cannot find your message.
Remaining at your disposal
Best regards
Traclet Sébastien
Delivery times longer than those announced. Poorly fixed hat for a €400 hat.
Fast shipping but I still haven't received the order
A complaint has been made so that the post can give you information about your delivery.
Best regards
Traclet Sébastien
Duckbill cap S/M - 54-57 cm. (+) Very interesting price / Good material composition. (-) Only if your head circumference is 56,57cm. If not, then get yourself another headgear that fits your exact head size because this one is not adjustable!
Not at all candy pink, rather raspberry
We apologize if we made a mistake.
Please send us a photo at [email protected]
To verify which model you received
Remaining at your disposal
Best regards
Traclet Sébastien
The size of the beret is good, the quality seems satisfactory but the hat itself lacks volume
Hello, Delivery service to be reviewed.
Very low quality leather, no finishing (gallon not attached to the back Product returned
We have several qualities in Australian leather hats.
Its gallon is of course not fixed on this model because it is interchangeable.
Here is an example of a better quality leather hat
https://www.chapellerie-traclet.com/fr/chapeau-homme/5054-chapeau-australien-oil-marron-jacaru.html?mot_tcid=e9a77eaf-122d-4790-af99-f3f0fc5870fe#/couleur-marron/taille-s_54_55_cm
Best regards
Traclet Sébastien
I explain further down why I rate it as 'average'
Good for the products
Thank you for your rating and comment, what issue did you encounter?
Best regards
Traclet Sébastien
One size for this toque = way too tight for my poor head and my ears!!! If you have a trick to enlarge the hat, I am interested. Other than that (but it's VERY important), it is pretty and warm. I think I will give it as a gift...
Disappointing product
The photo of the cap on the site shows 8 sectors of equivalent color. The delivered cap includes 2 panels of different colors (placed symmetrically, certainly, but not nice at all according to my tastes)
Order delivered very late, which is a shame, it was for a birthday. Very nice items
The received package was damaged, hat partially flattened, fortunately it is a 'crushable' model