English
★★★★★
based on 35865 reviews published
Latest neutral customer reviews
My partner opened the box, she unpacked the hat, and unfortunately, there is a stain on the front.
We are sorry to hear that the hat received has a stain.
Thank you for sending us a photo of the hat at [email protected]
Best regards,
Traclet Sébastien
The size of the hat is large...
The color of the ribbon around the hat does not match the image which is white but in reality is a khaki/light beige. Also, the belt on the hat, the leather looks much darker and almost black in the image but in reality, it is brown.
Well-made and easy-to-use site, perfection would be to be able to favorite future purchases and improve the purchase history so we can access the purchased models.
Still haven't received my order
A bit disappointed
The product matches the description well. The big problem is the delivery time which is way too long.
Excellent product but received after 2 months of waiting.
??? product not received...
The keyword search is not the most relevant, especially for finding XXL size products or 63cm and more.
Bomba hat presented upfront with other misleading photos! and the 'real' photo at the end. I consider there is deception regarding the merchandise. Very disappointed with the model for the price...
Once the product was received. Unable to find the 'return the product' section on the website. Apparently, this option only appears several hours after delivery.
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties finding the return section on our site.
The link is visible on all pages of our website at all times; you can find it at the top left next to the contact link.
Here is the link: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
We appreciate your understanding and remain at your disposal for any questions.
Best regards,
The team at chapellerie-traclet.com
3 stars and not 5 because while the hat is beautiful, it arrived after 3 weeks. It should be specified on the site that some products are 'out of stock' at the time of ordering and not after the purchase. Aside from this detail about the delay, the hat is compliant, of good quality and very beautiful.
Very good site; unfortunately many hats are not available.
Hello, product quality ok, fast shipping, nothing to complain about, a small exception: my head size 60, so I ordered 60cm, cap too big so had to go through the 'sewing' case...
The promise of fast delivery is a lure. I had to call to know the delays... the product was awaiting restocking. To get the products I needed, I had to modify my order.
On the seller's site, the hat I ordered supposedly came from Italy. However, when I received it, surprisingly, it is made in CHINA. Moreover, it is a size 58 and I needed a 56 head size, there you go!
Beautiful hat but a 2-month delay to receive it...
Very fast and careful shipping. Large selection. The only downside: the cotton beanie article is smaller than expected for a 'one size fits all'. The photograph of the article worn is not realistic on an 'adult head'; the beanie is neither as large nor as stretchy as it appears in the photo.
A bit light and not very warm., the waterproofing has not yet been tested.
Delivery time far too long.....
Please excuse us for this rather long delay.
We hope that the beanie will fully satisfy you.
Best regards
Traclet Sébastien
Average quality. Returns are at your expense
The hat seems to be of good quality, but my disappointment is not there. I have a 61cm head circumference, but I read in your comments that the hat runs small. I took the trouble to call your company, and your salesperson encouraged me to take the size above... That's what I did, but when the hat arrived very quickly, I realized that it is at least one size too big. I call again, and I am told that if I can fit a finger between the hat and my head, it's one size too big; I am therefore about to return the item, except that the return costs are at my expense, while you are the source of the error... This is not very commercial on your part... I have no choice, but if you do not make a gesture, I will not return to you and will give you the publicity you deserve. Best regards. I have not
First of all, thank you for your comment, even though I would have appreciated it if you had told me directly. During our phone conversation, that would have been greatly appreciated and, above all, more courteous.
If I advised you this size, it is because based on the information given, I know that this hat runs small and that we have been advising in our hat shop since 1880 to take a size above.
If the size communicated during our first phone conversation does not match what we actually have, there may be an error.
To avoid any problems, please let us know during your return, and we will offer you a hat brush worth 10 euros.
Remaining at your disposal on the subject of hat sizes, which I am keen to resolve.
Best regards
Traclet Sébastien
For each product, there is only one photo. I ordered a hat that did not fit me at all, and therefore I wanted to return it. Not possible to do so from my phone. Not possible to download the return slip. It cost me 8.64 euros to return it by Colissimo, and so I have no hat, and it cost me 8.65 euros. Not satisfied at all.
Yes, we do not always have multiple photos for each product.
With more than 20,000 references, we do not always have multiple photos, but we have a maximum of information on the product sheet.
Finally, if you need other photos, we can do so upon your request without any problem.
Just send us an email or call us.
Finally, to make a return, you can simply use the slip attached to the package by indicating what you wish to return.
Remaining at your disposal
Best regards
Traclet Sébastien
I received an item that was not the correct product for a first order, I am disappointed so I requested a refund
The delivery went well, fast and the relay point is next to my house.
Ordered 2 months ago and without news since, I send a message... finally a package arrives... With a beanie... but not the one I had chosen. Forced to return it, and I am waiting for the follow-up.
Please excuse us for this delivery issue.
We have sent you a return slip by email.
Upon receipt, we will keep you informed.
Currently, Kopka is changing owners, and in the last delivery, we must have had an error in the references.
Best regards
Traclet Sébastien
I am very disappointed with the suspenders received! On your site, it is noted that the width of the suspenders is 5cm. In fact, they are only 3.5 cm like all the others! It was for my husband's birthday; he is going to be disappointed. However, the colors are nice.
Please excuse us for this error in the description of the dimensions.
We will send you a gift voucher by email.
Best regards
Traclet Sébastien
Simply that I did not receive the notice regarding the availability of my package. I went there just in case, to be told that it had arrived.
Despite the endless forms to fill out at Colissimo, still no code and still no gift! Thank you for taking action. Best regards
Fast shipping, but misleading item title
Please excuse us if there is an issue with the information.
Can you tell us what the issue is with this cap?
Remaining at your disposal
Best regards
Traclet Sébastien
Lack of precision
It is of course possible to make an exchange if the model does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
No idea, still nothing received...
Moderately satisfied. I wear size 56, I have a hat size 57. It floats when I shake my head. The same one bought from one of your competitors is thicker and is the requested size.
Order tracking is not optimal
Beautiful quality chapka but received after the holidays!!!! When I placed the order, nothing was specified regarding the availability of the product... Size a bit tight...
Dissatisfaction related to delivery, see below.
Satisfactory order and shipping, but deplorable delivery
20 days after the order, the delivered model is not the one ordered without any explanation. Following an email, I was told: "The Biarritz model is the same model as the Basica that was delivered to us in order to ship before Christmas." It may be equivalent but it is not identical and it is not the one chosen. I could have been asked for my opinion beforehand...
We apologize for this inconvenience.
The explanation is that currently the carrier delivering the basica is on strike and our packages have been blocked for 10 days on a platform.
We will have our packages only at the end of the week or early January.
In order for everyone to receive gifts before Christmas; we sent the Biarritz model. Which is of the same quality but with a different logo.
If this is not suitable, we can send you the correct beret with a good return as soon as we receive them.
Thank you for your understanding.
Best regards
Traclet Sébastien
Difficult site to navigate. A better fluidity would be welcome.