Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Sometimes a few difficulties in finding the product already seen in previous days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Product and delivery conform to the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Well-designed site, easy to navigate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Everything is perfect, thank you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2019
I have already given my opinion on your delivery on your messaging system.
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Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Very beautiful site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2019
This is my first order, I don't think I will renew the adventure given the quality of the items.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account. What is the problem encountered with the beret, it is a beret designed and manufactured in France. As shown in the photo, the white is not white like a white linen but as visualized on the site. Thank you for indicating the problems encountered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Perfect, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Excellent site and perfect transaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2019
The hat I bought in your store is very beautiful, reasonably priced and of great quality. Thank you and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Navigation on the site is very easy. Delivery in record time. Very serious. This is my first order and I am totally satisfied. I highly recommend.
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Response from Chapellerie Traclet
Thank you for your comment.
Your suggestion for a notice is a solution that we will study.
However, we have a white paper on hats; here is the link on our site
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2019
Very functional. Simple.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
It just needs a photo with the hat on a person to get an even better opinion on the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2019
great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2019
Excellent experience - except for a small part, the online navigation (returns not always to the desired page, not obvious to get the compare tab). Otherwise, a very serious company, quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2019
very satisfied customer. Will buy again type Gamblino black
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2019
great choice, reliable site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
excellent product, very satisfied, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2019
I regret that we do not know the delivery times at the time of ordering and that we do not receive responses to messages.
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Response from Chapellerie Traclet
Hello Thank you for your message. Delivery times are indicated both on the product sheet when choosing the size and on the order summary. Finally, an email is sent when a product requires a delay. Otherwise, when sending the email on August 19, an email was sent to inform you that it would be shipped within the week. Best regards Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
Very helpful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
this hat will effectively protect my angioma on the neck from the sun
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2019
Satisfied in every way
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2019
Fast delivery, items as described Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2019
Quick service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2019
Quality items. Fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2019
navigation is easy, clear presentation, lots of choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2019
Very fast delivery product as ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2019
As with my first order, I was very satisfied with the product received and the packaging it contained. The only small downside was the delivery: receiving at a relay point is much more efficient than colissimo. For my first order, the delivery time was barely one day while colissimo took several days!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2019
PERFECT!.. THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
Quick and well done! The description matches what is received!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2019
*****
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2019
PLEASANT SITE. FAST DELIVERY.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2019
Lots of choices on the site, received within the announced deadlines. Product meets my expectations, good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2019
Well organized site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2019
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2019
Significant choice with practical methodical presentation. Items conform to descriptions. Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
Quality price acceptable.
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