Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2018
Very good communication. Perfectly answered my questions and customer service. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2018
It is very well made!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2018
Very good advice by phone and sending the hat without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2018
Good, nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2018
Good quality. Fast delivery. Totally satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2018
Always very friendly on the phone, order received quickly, nothing to complain about, great service. Best regards, JACQUES ROGER
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2018
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2018
Reactive customer service, fast delivery and competitive prices. The search on the site could be refined (improvement of search criteria)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2018
Very serious, with very good quality items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2018
Beautiful quality, good packaging, received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2018
Serious and fast. Quality article.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2018
Following this purchase, I think I have found my hat maker, impeccable work and very protected shipping.
I warmly recommend
Pierre
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2018
Very good quality, meets my expectations!! I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2018
Impeccable transaction! Everything is perfect +++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2018
very accessible
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2018
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2018
very good impeccable service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2018
A lot of choices. Top !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2018
Good finish, the hat seems to be of good quality, the shipment was fast.
Thank you for your speed.
Perhaps you could print 'advertisements' instead of 'LA ROYALE' to increase your sales?
But you are in the business, so the opinion of a small customer like me may or may not interest you. Thank you again.
Roland Cazeaud
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Response from Chapellerie Traclet
Thank you for your comment,
We will study your proposal to see if we can implement it.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2018
Serious. Delivery times more than correct.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2018
Top_
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2018
perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2018
, fast delivery, 100% satisfied site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2018
Pleasant ordering site to use, quality and choice of products, correct prices, careful packaging, fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2018
Meets our expectations (gift), fast delivery and careful transport.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2018
Store with a lot of choices and very serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2018
Well documented and pleasant to consult.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2018
Good overall design
The search for a product by hat shape is very useful for the novice who does not necessarily know the terminology of the hat making profession
Presence of information about the country of manufacture for each product
Presence of advice regarding head measurement
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2018
Extremely fast shipping. Unfortunately, I made a mistake with the size and returned it the next day. I have no worries because during a previous order I also returned another one because I didn't like the color. It was replaced without any problem. This company is therefore particularly serious and can only be recommended. As for the quality of the products, it is simply perfect. What is said is what is.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2018
choice, efficiency, delivery speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Some usage problems with Safari: pages that do not display.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2018
Just after the order, the contact emails are not taken into account to modify a delivery address registered by mistake.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery issue, however the information on the delivery address has been modified as well as on your invoice.
There must have been a computer issue.
For compensation, here is a code for a discount of 6 euros. Unique code: IN6SKZQQ
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2018
Very good price, but slight supply delay, correct product, but finishing to be improved (understandable given the price).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2018
Compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2018
Perfect
Very well packaged product
Speed
Seriousness
I will buy another hat
Highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2018
Already replied twice...
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