Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

Acheteur Vérifié

Published on 03/05/2018 à 17h37 following a purchase from 20/04/2018

Well-designed site, wide choice, order shipped quickly. Keep it up.

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 15h48 following a purchase from 24/04/2018

VERY GOOD

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 15h13 following a purchase from 17/04/2018

No problem with the site

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 14h57 following a purchase from 24/04/2018

Quality of products, site security, fast delivery.

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 14h56 following a purchase from 09/04/2018

Good

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 14h22 following a purchase from 24/04/2018

Quality product. Fast and careful delivery.

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 13h42 following a purchase from 23/04/2018

rare quality and service!

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 13h30 following a purchase from 25/04/2018

Very good!

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 13h29 following a purchase from 21/04/2018

I am very satisfied with the order, I recommend. Thank you.

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 13h23 following a purchase from 12/04/2018

A bit long delays, especially since the amount had been charged, but it's not a big deal

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 13h08 following a purchase from 23/04/2018

I am very sad to give this rating because the problem is the return which remains at our expense, 8.70 without tracking otherwise it's 16 euros. Your collection is super beautiful and having custom hats is not easy.

Translated reviews

Response from Chapellerie Traclet Published on 03/05/2018

Hello
Yes, this rating is very sad especially for us who try to offer quality items and unique design services. Especially since this return is not our fault.
We offer to refund shipping costs with Paypal but otherwise, currently we are not financially able to cover shipping costs.
Otherwise, we would be obliged like Amazon to call on investors and unfortunately the hat world is atypical;
Best regards
Traclet

Acheteur Vérifié

Published on 03/05/2018 à 12h06 following a purchase from 21/04/2018

Very complete, a lot of varieties, interesting prices.

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 08h17 following a purchase from 20/04/2018

Good but delivery longer than expected

Translated reviews

Acheteur Vérifié

Published on 03/05/2018 à 00h44 following a purchase from 21/04/2018

The service was perfect

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 20h53 following a purchase from 23/04/2018

Fast and careful service

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 18h42 following a purchase from 19/04/2018

Site presenting a very wide choice of products. Good presentation of them. Just a remark for a delay in updating a reference, which led me to a bad choice.

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 16h47 following a purchase from 23/04/2018

Very good, everything is perfect.

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 16h08 following a purchase from 19/04/2018

EXCEPTIONAL service. The site is very well made, the products are impeccable, orders delivered in record time. Kindness on the phone always flawless. Return immediately recorded and refunded. Exceptional, really. Problem: I don't know where to store my hats!

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 15h50 following a purchase from 10/04/2018

this site is very professional, and the people we have by phone are attentive to our needs. I give them all my sincere thanks. very cordially and see you soon for another order

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 15h38 following a purchase from 23/04/2018

Article to be classified more by theme. By selecting: women's hat your site also directed me to men's models.

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 13h11 following a purchase from 20/04/2018

Third order, always satisfied.

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 12h20 following a purchase from 22/04/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 11h40 following a purchase from 23/04/2018

a lot of choices, correct prices

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 10h15 following a purchase from 21/04/2018

trusted site.

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 08h16 following a purchase from 22/04/2018

The site is well made, delivery is quick to the relay but the quality is very variable...

Translated reviews

Acheteur Vérifié

Published on 02/05/2018 à 05h06 following a purchase from 22/04/2018

Okok

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 18h27 following a purchase from 22/04/2018

Very good

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 18h23 following a purchase from 20/04/2018

The link indicated in the delivery tracking did not work: I had to provide a package number that I only discovered on the packaging when it arrived!!!

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 15h37 following a purchase from 21/04/2018

Everything, perfect

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 14h16 following a purchase from 20/04/2018

Choice, quality and perfect service. No worries!

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 13h18 following a purchase from 20/04/2018

Fast and efficient

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 13h17 following a purchase from 21/04/2018

Very good product like all the purchases made in this hat shop

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 13h14 following a purchase from 22/04/2018

Quality is always there, that's why I remain a customer.

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 13h13 following a purchase from 22/04/2018

Beautiful products

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 12h57 following a purchase from 19/04/2018

very good product, corresponds to what I ordered. thank you

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 12h41 following a purchase from 20/04/2018

2nd order of the same product very beautiful well-finished product that pleased both recipients

Translated reviews

Acheteur Vérifié

Published on 01/05/2018 à 12h37 following a purchase from 21/04/2018

Excellent site very comprehensive

Translated reviews

Acheteur Vérifié

Published on 30/04/2018 à 13h08 following a purchase from 13/04/2018

great

Translated reviews

Acheteur Vérifié

Published on 30/04/2018 à 11h06 following a purchase from 18/04/2018

Easy, fast, efficient.

Translated reviews

Acheteur Vérifié

Published on 30/04/2018 à 10h44 following a purchase from 19/04/2018

A wide choice of hats and sizes, happy to have discovered you!

Translated reviews