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Rating: 5 out of 5
easy to use
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
Perfect, one more to my collection!
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A
Rating: 5 out of 5
Reliable site and very correct tracking
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A
Rating: 5 out of 5
fast and efficient, product properly packaged.
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A
Rating: 5 out of 5
Everything is clear, user-friendly and well organized.
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A
Rating: 5 out of 5
compliance, speed, seriousness.
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A
Rating: 5 out of 5
Pleasant site, easy navigation, photos true to the proposed items.
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A
Rating: 5 out of 5
Perfect
Skills
Listening
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Skills
Listening
A
Rating: 5 out of 5
After several purchases on your site, I have never been disappointed. Both by the choice of hats and their quality as well as by the delivery.
I highly recommend
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I highly recommend
A
Rating: 5 out of 5
Very good, good quality
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A
Rating: 4 out of 5
Very good, a lot of choice and quality. Very good customer service. Do not hesitate
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A
Rating: 5 out of 5
Fast! Received on time. Be careful with packages opened during transport!
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A
Rating: 5 out of 5
Products of excellent quality and delivered within the expected time
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A
Rating: 4 out of 5
Serious, the order was quickly taken into account. One problem though: head reducers should be proposed more clearly, I have to make a new order. To improve, the delivery by (TNT), because notified at 8:35 in the morning even by sms, I had to wait until 1:30 PM for the delivery (which could have been done until the evening) without having more information on a more precise schedule, so half a day lost (this can be one day).
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A
Rating: 5 out of 5
very good, the product meets my expectations, the online tracking of the delivery is great
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A
Rating: 5 out of 5
Very fast shipping.
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A
Rating: 5 out of 5
Site with a very wide choice of hats
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A
Rating: 5 out of 5
Very good quality and fast shipping. I recommend
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A
Rating: 5 out of 5
Fast delivery, responsive customer service
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A
Rating: 5 out of 5
Effective and reliable. My first order on this site gave me complete satisfaction and encourages me to make new purchases there.
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A
Rating: 5 out of 5
Very good site with a lot of choices, fast delivery
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A
Rating: 5 out of 5
good quality item
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A
Rating: 5 out of 5
Good site but the caps are too thin, my yankee is all deformed
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A
Rating: 5 out of 5
Very good, fast delivery and in good condition. I recommend this site.
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A
Rating: 5 out of 5
Always perfect for speed
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A
Rating: 4 out of 5
Very good product, the quality is well present. Fast delivery, correct packaging. However, the feathers on the side of the hat are neither sewn nor glued so I have already lost them and fortunately found them again.
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A
Rating: 1 out of 5
More than 15 days of waiting because an item was missing! Had to chase customer service, so zero for customer relations, especially since I paid 15 days ago. Since the products are more expensive than on the market, we expect something else.
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Response from Chapellerie Traclet
Hello,
The information about the delay was already noted on the product sheet and you were also informed by email after the order.
How to better inform, we are at your disposal.
Below is the tracking of your order:
Shipped Hanae TRACLET 28/12/2017 14:53:47
In delivery Hanae TRACLET 28/12/2017 12:33:50
Payment accepted 10/12/2017 13:01:27
Awaiting restocking 10/12/2017 13:01:26
Furthermore, you indicate that you find the products on the market, it is possible but in this case, we cannot compare without having the exact reference and especially if they are authentic products of the brand.
Remaining at your disposal.
Best regards
Traclet
The information about the delay was already noted on the product sheet and you were also informed by email after the order.
How to better inform, we are at your disposal.
Below is the tracking of your order:
Shipped Hanae TRACLET 28/12/2017 14:53:47
In delivery Hanae TRACLET 28/12/2017 12:33:50
Payment accepted 10/12/2017 13:01:27
Awaiting restocking 10/12/2017 13:01:26
Furthermore, you indicate that you find the products on the market, it is possible but in this case, we cannot compare without having the exact reference and especially if they are authentic products of the brand.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 5 out of 5
Really perfect
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A
Rating: 5 out of 5
Item conforms to the description. Very fast shipping.
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A
Rating: 5 out of 5
serious
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A
Rating: 3 out of 5
The availability of products is not visible enough. In case of need for restocking, the delay is not clearly indicated.
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A
Rating: 5 out of 5
Wow! The class!! Impeccable service, certain professionalism!! Bravo to the whole team! And I'm also delighted with the product!! A 100% cocorico product that makes you want to buy only French!
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A
Rating: 5 out of 5
Everything went perfect and fast. Fast shipping good packing.
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A
Rating: 5 out of 5
Very well-made site with a wide variety of products for lovers of beautiful headgear.
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A
Rating: 5 out of 5
Very good site, very fast delivery
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
This site is very well made. Very pleasant and practical for searching and finding a well-defined product.
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A
Rating: 5 out of 5
Perfect
Completely satisfied with the quality of the product and the efficiency of the seller
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Completely satisfied with the quality of the product and the efficiency of the seller
A
Rating: 5 out of 5
received on time as planned
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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