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Rating: 5 out of 5
Very serious site, order quickly taken into account and processed. Received in a short time.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 2 out of 5
Did not receive the ordered size, and the return is at my expense, which I find not normal given that I received it at a relay point. I do not understand why I cannot return it to the same place without cost!
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Response from Chapellerie Traclet
Hello
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet
A
Rating: 5 out of 5
Very well made and nice site, there is a large choice of items. Ok to find an item that we didn't think we would find anywhere!
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
very good good service fast delivery I recommend
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A
Rating: 5 out of 5
Very well informed by phone.
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A
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Great choice, fast and efficient delivery
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A
Rating: 4 out of 5
A lot of choices. Sometimes a supply problem with a size.
Very good ordering service.
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Very good ordering service.
A
Rating: 5 out of 5
Item conforms to the order. My father is very satisfied with his cap, it fits him perfectly. Delivery time indicated at the time of order was respected! Site to recommend for its seriousness and speed as well as the quality of the product.
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A
Rating: 5 out of 5
Order fully compliant with the order placed a few days before Christmas; I appreciated being able to pick up my order at a relay point as well as the really fast delivery time! I highly recommend this site!
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A
Rating: 5 out of 5
Impeccable timing, with an order placed on Christmas Eve! And very nice model of hat, as with every purchase at Traclet!
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A
Rating: 5 out of 5
French manufacturing! Favor local artisans! Quality corresponding to the price and speed of shipping. Thank you. Happy New Year 2018! Keep it up!
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A
Rating: 3 out of 5
Small disappointment with the product given the price.
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A
Rating: 5 out of 5
Perfect service. Very satisfied.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Serious, fast shipping; To recommend.
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A
Rating: 5 out of 5
My purchase arrived as expected, without any issues, carefully packaged. I recommend this site!
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A
Rating: 5 out of 5
Diversified
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A
Rating: 2 out of 5
Defective packaging, no protection for the cap which arrived wrinkled
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Response from Chapellerie Traclet
hello
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
A
Rating: 2 out of 5
Non-respect of delivery deadlines and non-respect of the response that was given to me.
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Response from Chapellerie Traclet
hello
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
A
Rating: 3 out of 5
There was too much delay for my order, order placed on December 6 received on December 23 no email or call to warn of this delay seeing the days advance I had to call myself as there was no response following the email sent.
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A
Rating: 5 out of 5
To advise.
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A
Rating: 5 out of 5
Always just as perfect
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A
Rating: 5 out of 5
Very good site, nothing to inform and easy to use.
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A
Rating: 5 out of 5
Extraordinary finish and exceptional beauty
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A
Rating: 5 out of 5
Very beautiful product and lightning delivery. Perfect.
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A
Rating: 5 out of 5
conforming product
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A
Rating: 5 out of 5
Despite a postal mix-up for delivery, the hat shop ensured
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A
Rating: 5 out of 5
Following a misunderstanding about the initially purchased model, and explanations with a manager, I appreciated the very professional responsiveness of the latter. I am very satisfied with the follow-up and the model received.
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A
Rating: 5 out of 5
Nothing to say, order shipped quickly, incoherent postal tracking, but that's the Post's fault.
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A
Rating: 5 out of 5
A clear and well-designed site
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A
Rating: 4 out of 5
fast effective compliant a fabric cover would have been welcome
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A
Rating: 3 out of 5
The site is very good, however I pay 10€ more to be delivered in 24h by TNT and for a package that fits in my mailbox and at worst there is a caretaker who receives all the packages I find myself having to leave my job on December 23 to go pick up the package in an industrial area where we were 3 people looking everywhere for the famous BLUEDISTRIB very poorly indicated. Bad delivery experience however the hat met my expectations.
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A
Rating: 5 out of 5
Fast and very well presented! Top customer service!
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A
Rating: 5 out of 5
The package arrived on the indicated day and complete.
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A
Rating: 5 out of 5
Very good, I recommend this site.
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A
Rating: 5 out of 5
articles corresponding to the given descriptions
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A
Rating: 5 out of 5
Impeccable products and service!!
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A
Rating: 4 out of 5
Very pretty and well made however the white part was not very clean and had slight brown gray marks (probably dust) and the golden seams of the visor are not well aligned. Otherwise nice cap.
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