Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2017
Reliable
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2017
Everything is perfect, the choice, the descriptions, the delivery and the product. Thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2017
A very professional telephone reception, charming people, attentive to your needs and your service. Very good advice and a commitment kept! Perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Well received on the phone and very well informed.
Delivered quickly.
I recommend this site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2017
... Already promoted the site to my acquaintances.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Serious and efficient.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Gift not yet given but matches the description
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
beautiful cap; quality as expected, and deadlines respected.
thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
indeed I recommend, very serious, fast, good quality, the best, ++++++++
Translated reviews
Response from Chapellerie Traclet
thank you for your message
Happy holidays
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
I quickly received a response to my question regarding the hat size that was not available on the site. The delivery was made within 24 hours.
Moreover, the online information about the manufacturing and care of headgear is plentiful and detailed. I learned a lot of things
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
VERY GOOD NOTHING TO SAY
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
Attractive site; fast delivery; easy ordering
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
As always attentive service and respected deadlines.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Excellent site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
very good, fast delivery, quick response to questions, very good company, I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Simple and secure order form, delivery time as indicated. Very good company, I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2017
Very Good Quality
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2017
Product matches the order, very good quality and impeccable packaging; Delivery within the deadline. I recommend this very serious company to any lover of beautiful hats.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2017
delivered very quickly perfect; ordered the same day delivery the next day meticulous packaging everything is there nothing to complain about oh! only good things
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
Nothing to report regarding the availability of the contact person
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Impeccable delivery service on time. Very well packaged and protected. I had already ordered from this site and I have never been disappointed with the service and the quality of the offered items. I highly recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Friendly and professional phone reception. Delivery time respected. The product meets my expectations. Nothing to complain about.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2017
Very nice selection and quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
Delivery just a bit long due to restocking.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
fast shipping product meets expectations
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very good advice, fast and careful delivery. Thank you!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
2 Chapkas ordered and paid for 3 months ago, 1 arrived in the right size, the other had the wrong size.... Resent and we are still waiting.... too long delay. We cancel the 2nd order!
Translated reviews
Response from Chapellerie Traclet
Hello, the order was placed on 29/10/2017 and we are on 22/12/2017 which makes two months. As indicated during our telephone exchanges, this model was indeed size 60 cm and you requested the change to size 61 cm. We had it redone. However, the manufacturing at Crambes (one of the last French manufacturers) is quite long and we do not control that. We can understand your wish to have the chapka quickly but you can also understand the manufacturing delay. Best regards, Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very satisfied with the product and the ultra-fast delivery time!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2017
the delivered hat was not the one ordered.
Translated reviews
Response from Chapellerie Traclet
hello
Please excuse us if we made a mistake.
thank you for sending us a message at [email protected] with your order number and a photo or reference of the model received in order to change the model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
Order compliant except for the specific request for empty strap boxes. You sent me cardboard gusset cases that have nothing to do with the original strap boxes. If you could send me 3 boxes that would be ideal.
Translated reviews
Response from Chapellerie Traclet
Hello, it would be a pleasure to send you strap cases but we do not have any in stock and those provided with the straps we cannot remove. That is why we sent you pouches. We hope for your understanding. Best regards, Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very nice quality, fast shipping and in very good condition.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Perfect service, but merchandise a bit expensive
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
It's very good, it works perfectly
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2017
very well done, easy to choose, well done
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
it's an excellent site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Hello perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
Well documented and accessible
Translated reviews
We use cookies for audience measurement and improving user experience.