English
★★★★★
based on 35893 reviews published
Latest negative customer reviews
Not good
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
More rigor in processing orders
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
1.5 months delay in delivery after follow-up, not even a commercial gesture, just "excuse us!"
Yes, the normal delay is 4-6 weeks and currently our manufacturer, like many others, has a lot of delays in their production due to fabric supply constraints.
We have of course apologized for this delay because we believe the quality is there, but currently everyone is making commercial gestures.
Please find below a code specially for you associated only with your account for a gift voucher worth 30 euros (code 9LNZXPAE).
We hope that this delay does not tarnish the quality of the hat and that it will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
I only received one item out of two
Yes, we did inform you that we had a delivery delay for the second one. Currently, our workshop in Roanne has supply issues with cashmere threads, which is why the second one is indeed delayed, but we have not forgotten you.
As soon as it is done, we will send it to you like the first one.
Please excuse us for this delay.
Remaining at your disposal
Best regards
Traclet Sébastien
You say you deliver within 72 hours max, I received it after 108 hours, so you need to review your advertising
Yes, with the weekend it can happen that it adds 2 more days because the package could not be delivered on Saturday but only on Monday.
Please excuse us for this delay.
We hope, however, that the beret gives you complete satisfaction and that it will last over time.
Remaining at your disposal.
Best regards
Traclet Sébastien
After two months, I still have not received my order. Can it get worse?
Please excuse us for this manufacturing delay for the two tricorns with marabou.
We had a delay in the production of the two tricorns and currently we have difficulties in sourcing the marabou.
We hope, however, that the tricorns will satisfy you.
Remaining at your disposal
Best regards
Traclet Sébastien
Error on the model of the cap purchased
Please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
Thus we will proceed with the exchange.
Remaining at your disposal
Best regards
Traclet Sébastien
Product not compliant with the presentation on the website
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Hat never received, no responses to emails!!!!
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien
The inner ribbon of the hat is sewn with white thread (while the hat is straw-colored!). This white stitching, which does not even follow the oval of the hat, is very visible on the outside of the hat as shown in the photos I sent you. It is a defect. Please let me know how you could correct it: the stitching needs to be redone with straw-colored thread that should not be visible from the outside. Without this defect that makes it unwearable, I would really like this straw hat.
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
After a first order that I was satisfied with, I decided to buy a second hat for my husband. It arrived with a defect: a hole in the weaving of the fibers. I sent an email to which I received a very quick first response saying that Traclet would address the issue and send me a new hat. Since then, nothing despite 2 follow-up emails and attempts to call without response. In short, I feel cheated. If you want a customer service worthy of the name, look elsewhere. It's a shame because I was quite happy with my first order.
Please excuse us for this oversight on our part.
We have been able to get this hat back from our manufacturer.
For the inconvenience, we will send you a code for a credit note equal to your purchase amount so that you can reorder a hat in stock. The email will be sent to you today.
Please accept our apologies.
Best regards
Traclet Sébastien
Very easy to use, good choice with explanations.
the rating 1/5 does not correspond to the comment. Indeed, the rating 1/5 is negative. The rating 5/5 is the most positive rating.
Best regards
Traclet sebastien
Way too big too wide: the headband and the rose. I'm keeping that for my car
The headband has an adjustment scratch to fit it to the desired size. For the height of the headband, we can modify it according to your choice.
Best regards
Traclet Sébastien
This is not the right order that I ordered, I request a return
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
Woodworm hole in the wood, deplorable leather finish, missing staples on the heel leather, after two days of wearing the clogs the soles came off. I advise you to do a quality check before sending a product. Stay a neighborhood hat maker: do not venture into e-commerce if you do not have the skills. Ultimately, I ordered new clogs from a French clog maker, impeccable quality at €55. If for you French know-how means something: do a quality check on the products you sell.
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
The ordered product does not match the photo on the site
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
I ordered 2 hats at a unit price of 90 euros because it was specified on the site that this hat was made in Canada (I could understand the price). To my great displeasure, these hats are also made in China (it was specified for other models but not this one)... but designed in Canada. This is misleading information, shame on the TILLEY brand and those who endorse and sell these hats. I am really angry and will not recommend either on this site or Tilley items.
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
Defective item but no response to my message.
a response has indeed been provided to your message.
Here is the entirety of our exchange below sent directly to your email address.
Remaining at your disposal
Best regards
Traclet sebastien
to Professionals
1 order(s) validated for a total amount of €46.95
Customer since: 03/08/2022
- 07/08/2022 - 22:52
Hello, I just received the hat I ordered but it is not in 56 as agreed and as it is written inside the hat, but it is 59.
This makes a very big difference in size and therefore it is unusable.
Best regards
Michael Sabba.
Sébastien
Hanae TRACLET - 08/08/2022 - 17:31
Hello,
We are following up on your message.
Please return it in its packaging and indicate this size issue so we can verify.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
The ordered cork headband has not arrived
thank you for your comment.
Your order includes only a summer cotton hat anti UPF 40+ - Ros - Size: S - 54/55 cm
We had no information about an order for a cork band but we will immediately ensure your complete satisfaction with the cork bands that are being sent today by letter.
Remaining at your disposal
Best regards
Traclet sebastien
Given that I still have not received my order placed more than a month ago, I do not see how I can rate you better. Moreover, it was necessary for me to follow up to get news about my order.
please excuse us for this manufacturing delay for the leather gavroche cap in size 62 cm. Indeed, normally the manufacturing delay is 2-3 weeks but an additional week was necessary for this large size.
According to the postal tracking, the package should be delivered to you today, Tuesday, July 26.
Remaining at your disposal
Best regards
Traclet sebastien
Very very disappointed
what is the issue with the order?
Best regards
Traclet sebastien
To be tested for a few months before being able to respond
thank you for your message.
But can you indicate to us the reasons for this negative rating of 1/5.
The products do not satisfy you?
Such a rating is difficult to understand.
Best regards
Traclet
Not great
We are sorry for the delay but we have had supply delays.
We hope that the caps give you satisfaction.
Best regards
Traclet
Your company is a disgrace to French craftsmanship. In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
Traclet customer, I ordered a Tilley T5MO Organic airflo on May 16, having carefully checked that this model was still made in CANADA (following a review). No information until early June. I am asking for clarification. Coincidentally, I receive a response on the same day that the package is leaving the following week. I receive it on June 13. It is not the correct model. It is a crushed T4. I call. The person on the phone is correct but nothing more. I receive the correct return label to send back the hat. The new package is sent to me on June 23. I open it: 1 - the model is indeed the one ordered but the head size of 58 (7 1/4) is larger than on my other Tilley TW7 by 1.5 fingers??!! 2 - no explanatory booklet on Tilley hats and especially 3 - the hat has been strangely made in CHINA for a week (I had checked the site well the previous week) !!!! I cannot comment on the quality of the hat made in China. Traclet is not serious as they could have informed me that the production of this olive model is Chinese while the same in white is still marked as made in Canada. I am therefore not happy at all and Traclet has just lost a customer.
First of all, thank you for your loyalty over the years
Here is our feedback for the T5MO hat;
For the first delivery, we sent a T4MO instead of a T5MO, the model is similar but with wider brims.
For the size, if it is indicated as 58 or 7/4, it means that for Tilley, the hat is indeed 58 cm. Furthermore, the TWC7 may have shrunk with sweat at the level of the inner grosgrain.
Regarding the delivered Tilley, it has been several months since Tilley no longer provides this booklet, unless there is an error it is no longer indicated in the description but it is still on our website, here is the link
https://www.chapellerie-traclet.com/fr/content/16-guide-chapeau-tilley
Finally, regarding the production location, yes we changed it because in the last deliveries the production location changed, that is why we did it (the information about the production location in China by Tilley has been visible for several months on social networks).
We at least have the honesty to change when we have the latest arrivals.
We tried to reach you on your phone and left a message but received no response from you even though you wanted a phone exchange according to your email.
Remaining at your disposal
Best regards
Traclet Sebastien
Incomplete delivery, sent three emails, silence is radio on radio silence, lack of seriousness and impossible to reach them by phone
Yes, we did respond to you by email and also when sending the order that the velvet cap had to be returned.
We are waiting for a response from our manufacturer; if we cannot deliver it next week, we will refund you.
Please excuse us for this inconvenience and we hope that the two hats already received satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
I am still waiting to receive my hat (following a size exchange) 1.5 months later. The customer service by phone was terrible while I was just asking for information about the shipment of the hat. Very disappointed
Please excuse us if our service did not fully satisfy you.
We remain courteous, but if you feel offended, please accept our apologies for that and for the manufacturing delay.
Remaining at your disposal
Best regards
Traclet Sebastien
It has been over 3 months since I placed an order for 2 hats, and I still have not received them.
As indicated by email for tracking, your two hats are waiting for you at the pickup point chosen during the order.
Here is the tracking colissimo 6M18310073102
Remaining at your disposal
Best regards
Traclet Sebastien
Scam, received a sailor's cap but without the Corsican head emblem, which is what I ordered. Cap with Corsican head, so dissatisfied.
We received an email on Friday at 4:40 PM and we responded the same day asking you to send a photo of the received model so we can take the necessary steps to change it for you.
Our email is [email protected]
Remaining at your disposal at 04 77 71 40 58
Best regards
Traclet Sebastien
BAD SERVICE - I STILL HAVEN'T RECEIVED ANYTHING WITHOUT THE SLIGHTEST EXPLANATION - NO ONE ANSWERS THE PHONE - I AM WONDERING IF THIS SITE IS SERIOUS
Your order number 263994 placed on 24/05-22 at 7:29 PM was shipped on 25/05/22, the next day by Tnt.
The tracking information was sent by email on 25/05/22 at 11:31 AM
We are reachable at 0477714058 from 9 AM to 12 PM and from 2 PM to 5 PM as well as by email.
In case you have not received the tracking and the package, we are also reachable by email.
A complaint with Tnt was made this morning.
Remaining at your disposal
Best regards
Traclet Sebastien
I bought an umbrella for 170 euros and there is glue sticking out of the handle, for the price it is a shame to sell a product at this price if the quality is worse than made in China with glue oozing out.
Please excuse us for this issue; thank you for sending us a photo of the problem and we will check with the supplier to replace the umbrella.
Our email [email protected]
Remaining at your disposal
Best regards
Traclet Sebastien
Terrible, Stay away.
The order for England was placed on the 14th and shipped the same day under the tracking colissimo
CF242952895FR
Shipped Shipped Armada Levell 14/04/2022 18:03:45
Payment accepted 14/04/2022 18:03:45
Payment accepted 14/04/2022 05:29:03
According to the colissimo tracking, the package is on April 29 in the distribution center today.
Remaining at your disposal
Best regards
Traclet
Site of s***
Thank you for your message, but this is incomprehensible.
We delivered you a Stetson western hat with personalized letters.
What is the problem you are encountering?
Remaining at your disposal to understand the issue.
Best regards
Traclet Sebastien
Very disappointed with the product as the logo is not centered - the purchase loses its interest - I am unpleasantly disappointed
We received your photo the day before yesterday and
We sent you an email with a photo to indicate that the photo you sent us was poorly placed and that the edge of the cap needs to be raised.
Remaining at your disposal
Best regards
Traclet Sebastien
I am very disappointed: I bought 2 hats from you at 89 euros each (I am a long-time Traclet customer). What a surprise to find them in a hat shop for 79 euros each. You won't see me again.
Yes, the price of these two Stetson Imlay Kettering hats has gone from 79 euros to 89 euros at Stetson for this year 2022; with Stetson's policy on unique prices, we are obliged to comply with the price for 2022.
Since you are a good customer, we have just sent you a proposal by email.
Please excuse us for this inconvenience independent of our policy.
Remaining at your disposal.
Best regards
Traclet Sebastien
I have not received the package
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien
Not delivered
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien
Hat delivered with more than a month delay - terrible communication - impossible to refund
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien
Satisfactory navigation, correct delivery time. Packaging VERY GOOD
The rating does not reflect the comments
Sincerely
Traclet Sébastien
Very very disappointed!
Can you tell us the reasons for your disappointment.
Is it due to the berets received? Our services or others.
Remaining at your disposal
Sincerely
Traclet Sébastien