★★★★★
based on 35255 reviews published
Latest negative customer reviews
Your company is a disgrace to French craftsmanship. In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
Traclet customer, I ordered a Tilley T5MO Organic airflo on May 16, having carefully checked that this model was still made in CANADA (following a review). No information until early June. I am asking for clarification. Coincidentally, I receive a response on the same day that the package is leaving the following week. I receive it on June 13. It is not the correct model. It is a crushed T4. I call. The person on the phone is correct but nothing more. I receive the correct return label to send back the hat. The new package is sent to me on June 23. I open it: 1 - the model is indeed the one ordered but the head size of 58 (7 1/4) is larger than on my other Tilley TW7 by 1.5 fingers??!! 2 - no explanatory booklet on Tilley hats and especially 3 - the hat has been strangely made in CHINA for a week (I had checked the site well the previous week) !!!! I cannot comment on the quality of the hat made in China. Traclet is not serious as they could have informed me that the production of this olive model is Chinese while the same in white is still marked as made in Canada. I am therefore not happy at all and Traclet has just lost a customer.
First of all, thank you for your loyalty over the years
Here is our feedback for the T5MO hat;
For the first delivery, we sent a T4MO instead of a T5MO, the model is similar but with wider brims.
For the size, if it is indicated as 58 or 7/4, it means that for Tilley, the hat is indeed 58 cm. Furthermore, the TWC7 may have shrunk with sweat at the level of the inner grosgrain.
Regarding the delivered Tilley, it has been several months since Tilley no longer provides this booklet, unless there is an error it is no longer indicated in the description but it is still on our website, here is the link
https://www.chapellerie-traclet.com/fr/content/16-guide-chapeau-tilley
Finally, regarding the production location, yes we changed it because in the last deliveries the production location changed, that is why we did it (the information about the production location in China by Tilley has been visible for several months on social networks).
We at least have the honesty to change when we have the latest arrivals.
We tried to reach you on your phone and left a message but received no response from you even though you wanted a phone exchange according to your email.
Remaining at your disposal
Best regards
Traclet Sebastien
Incomplete delivery, sent three emails, silence is radio on radio silence, lack of seriousness and impossible to reach them by phone
Yes, we did respond to you by email and also when sending the order that the velvet cap had to be returned.
We are waiting for a response from our manufacturer; if we cannot deliver it next week, we will refund you.
Please excuse us for this inconvenience and we hope that the two hats already received satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
I am still waiting to receive my hat (following a size exchange) 1.5 months later. The customer service by phone was terrible while I was just asking for information about the shipment of the hat. Very disappointed
Please excuse us if our service did not fully satisfy you.
We remain courteous, but if you feel offended, please accept our apologies for that and for the manufacturing delay.
Remaining at your disposal
Best regards
Traclet Sebastien
It has been over 3 months since I placed an order for 2 hats, and I still have not received them.
As indicated by email for tracking, your two hats are waiting for you at the pickup point chosen during the order.
Here is the tracking colissimo 6M18310073102
Remaining at your disposal
Best regards
Traclet Sebastien
Scam, received a sailor's cap but without the Corsican head emblem, which is what I ordered. Cap with Corsican head, so dissatisfied.
We received an email on Friday at 4:40 PM and we responded the same day asking you to send a photo of the received model so we can take the necessary steps to change it for you.
Our email is [email protected]
Remaining at your disposal at 04 77 71 40 58
Best regards
Traclet Sebastien
BAD SERVICE - I STILL HAVEN'T RECEIVED ANYTHING WITHOUT THE SLIGHTEST EXPLANATION - NO ONE ANSWERS THE PHONE - I AM WONDERING IF THIS SITE IS SERIOUS
Your order number 263994 placed on 24/05-22 at 7:29 PM was shipped on 25/05/22, the next day by Tnt.
The tracking information was sent by email on 25/05/22 at 11:31 AM
We are reachable at 0477714058 from 9 AM to 12 PM and from 2 PM to 5 PM as well as by email.
In case you have not received the tracking and the package, we are also reachable by email.
A complaint with Tnt was made this morning.
Remaining at your disposal
Best regards
Traclet Sebastien
I bought an umbrella for 170 euros and there is glue sticking out of the handle, for the price it is a shame to sell a product at this price if the quality is worse than made in China with glue oozing out.
Please excuse us for this issue; thank you for sending us a photo of the problem and we will check with the supplier to replace the umbrella.
Our email [email protected]
Remaining at your disposal
Best regards
Traclet Sebastien
Terrible, Stay away.
The order for England was placed on the 14th and shipped the same day under the tracking colissimo
CF242952895FR
Shipped Shipped Armada Levell 14/04/2022 18:03:45
Payment accepted 14/04/2022 18:03:45
Payment accepted 14/04/2022 05:29:03
According to the colissimo tracking, the package is on April 29 in the distribution center today.
Remaining at your disposal
Best regards
Traclet
Site of s***
Thank you for your message, but this is incomprehensible.
We delivered you a Stetson western hat with personalized letters.
What is the problem you are encountering?
Remaining at your disposal to understand the issue.
Best regards
Traclet Sebastien
Very disappointed with the product as the logo is not centered - the purchase loses its interest - I am unpleasantly disappointed
We received your photo the day before yesterday and
We sent you an email with a photo to indicate that the photo you sent us was poorly placed and that the edge of the cap needs to be raised.
Remaining at your disposal
Best regards
Traclet Sebastien
I am very disappointed: I bought 2 hats from you at 89 euros each (I am a long-time Traclet customer). What a surprise to find them in a hat shop for 79 euros each. You won't see me again.
Yes, the price of these two Stetson Imlay Kettering hats has gone from 79 euros to 89 euros at Stetson for this year 2022; with Stetson's policy on unique prices, we are obliged to comply with the price for 2022.
Since you are a good customer, we have just sent you a proposal by email.
Please excuse us for this inconvenience independent of our policy.
Remaining at your disposal.
Best regards
Traclet Sebastien
I have not received the package
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien
Not delivered
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien
Hat delivered with more than a month delay - terrible communication - impossible to refund
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien
Satisfactory navigation, correct delivery time. Packaging VERY GOOD
The rating does not reflect the comments
Sincerely
Traclet Sébastien
Very very disappointed!
Can you tell us the reasons for your disappointment.
Is it due to the berets received? Our services or others.
Remaining at your disposal
Sincerely
Traclet Sébastien
Still not received
The order was placed on March 1, 2022
It was also shipped on March 1 under the colissimo tracking 6M18196134195.
This tracking was sent by email from us as well as by the post office.
This package is in the process of being delivered. A complaint will be made today.
Please excuse us for this delay beyond our control
Best regards
Traclet Sébastien
Very poor quality item, 2 months delay, terrible finish, I do not recommend this item, nor the seller who claims 15 days to 1 month delivery, when it is false
Please excuse us for this manufacturing delay.
Currently, the workshop is behind schedule.
What quality issues did you encounter with the tricorne? This way we can improve it.
Remaining at your disposal and listening to improve the product and our service.
Sincerely
Traclet Sébastien
Extremely long delivery time (almost 2 months) Product not compliant with my requirements.
thank you for your message, for the delay, we have clearly indicated a delivery time.
What quality do you wish for?
We have several qualities of berets as well as different models.
remaining at your disposal
sincerely
Traclet sébastien
Navigation on the site is great but very disappointed with the product the clip buttons that supposedly allow not to have to sew buttons on the pants to wear suspenders are useless and after just two hours of installing them on a vintage jean I have already reclipped them 10 times it is clear that this is not reliable too bad it was a nice promise but a lie As for the suspenders they are very beautiful and more importantly made in France
we have been selling these buttons for suspenders for several years and we have not had any issues.
We have taken your comments into account, we will see with our manufacturer the improvements we can make on these clips to avoid issues.
We would have appreciated a call to discuss this issue especially since we have already communicated about these clips.
remaining at your disposal.
best regards
Traclet sebastien
Hat not compliant with my order
Thank you for your comment.
The non-compliance is only due to the lack of the P on the ribbon. It’s still a very severe rating especially since the P was sent by letter so that you receive it quickly.
How is it that the rating is only 1 for a single small logo when
The hat is compliant and of quality.
It would have been interesting to rate the service we provided and as requested to verify the product rating.
Remaining at your disposal
Best regards
Traclet Sébastien
I paid for chronopost delivery and I was not delivered on time. Huge disappointment
Please excuse us for this delay beyond our control. We are waiting for a response from chronopost for the refund.
Remaining at your disposal
Sincerely
Traclet Sébastien
Very bad items, useless. I threw my money out the window.
thank you for letting us know the issue encountered with this cap reinforcement that allows to strengthen the cap of a hat. We have been selling this product for 3.5 euros for several years and we are listening to improve it.
remaining at your disposal
sincerely
Traclet sebastien
I am still waiting for the delivery !!
the order was shipped on February 1, 2022 under the colissimo tracking CB619860609FR
normally a tracking was sent to you by email from the Traclet hat shop but also from the Post Office.
According to the tracking, the package was received today.
remaining at your disposal
sincerely
Traclet
-
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien
No refund on a return when it is on sale. A shame!
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien
They make you believe that you can exchange or be refunded, but you need to find a way to do it through their site, which is designed so that you cannot, dishonest!!! To be avoided!!
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
The order placed more than a month ago for delivery!!!! Cancellation request in May that was not taken into account. This is neither serious nor commercial, it will be my last order...
Please excuse us.
For the delay, it was over a week because of the Christmas holidays and New Year's Day. We are sorry if Laulhere was unfortunately closed for holidays, which caused an additional week.
Regarding the email, we received it but the package had already been sent.
Please accept our apologies again, but we hope that the beret gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
Delivery after a month Impossible to reach customer service despite 2 emails on their site. I will no longer order from this site
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Beautiful beret but the description is misleading. - the beret does not have 10% cashmere, the inner label says "100% wool". - the diameter is not 30 but 27 cm! This is not the same product!
Please excuse us if we made a model error. Please send us a photo of the model received at [email protected] with your order reference and we will take the necessary steps to change it.
Best regards
Traclet Sébastien
To get a refund and where to change size for the chapka
It is of course possible to change size, just return the item in its packaging with the order reference and the new desired size. You can indicate it on the packing list or on plain paper.
Return address: Chapellerie Traclet 14 Impasse Bardin 42300 Roanne
Here is the return procedure on the site which is on every page
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
remaining at your disposal
Best regards
Traclet
Incorrect product delivered and delayed; bad faith and partial refund.
We initially delivered the wrong product, so we sent you a second shipment with the correct product that you returned to us.
To confirm that the second product was compliant, we took a photo of the second product delivered with the product and a caliper to confirm the diameter and a second photo showing the foot mounted on a cane.
We acknowledge the first erroneous delivery, but for the second, it is indeed the correct product with the right dimensions. Moreover, this foot was also sold in the store in Roanne with the person in the store where we placed the foot on their cane.
Thank you for your understanding.
Happy holidays.
Best regards
Traclet Sébastien
Hello I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas Taking more than a month to send a product seems completely unacceptable to me I have received neither apologies nor explanations for the delay Best regards
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
Ordered the reversible Docker hat Baia in 59..received it well...but it actually corresponds to size 57...I ordered it for my son and now his mother will have to wear it!!
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
Still have not received my order to date
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
Package not received as agreed
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
I am very satisfied. Everything worked 100 percent, thank you very much
I ordered 2 hats and received them within the announced deadlines, so far so good. But one of the 2 hats is not the one I ordered. I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response. It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault. Please respond to my email within 24 hours of posting my message. *My request is legitimate and especially polite. I am more than disappointed with your services. Stéphane
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
I ordered 2 berets of the same size, one arrived with the size number modified by hand to make it look like it was the right size. This is unacceptable.
Please excuse us if there was a correction.
Thank you for sending us a photo of the received model at [email protected]
Is the beret not suitable in terms of size?
If so, we will proceed with its exchange by sending a return label.
Remaining at your disposal
Best regards
Traclet Sebastien