Reviews Chapellerie Traclet

I regret that the chapka is not made in France by your workshop

I thought I would be delivered sooner than that. And I also thought I had settled everything for my order, I had to pay customs duties again, I find it a bit too much in taxes. The package is perfect.

Delivery: forgotten and paid. I had to remind the supplier that the shipment had not taken place

Yes, only 2 stars, because the choice is too limited. Indeed, every time I visit the site, I can rarely find the model of my choice. Again this time, I had to take a default color. Regards.

Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.

Rather satisfied, very good responsiveness in message exchanges

Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...

I ordered because it was stated delivery within 72 hours... this did not happen.... they attempted a delivery on September 11 ... I was absent ... but I had written in the notes another address that they did not take into consideration. In the email, they wrote to me where I could go to pick up the package but I have not yet received any news.. I believe that the site has published untrue information and for this reason, I will request a refund. ..

Perfect delivery. The product a bit disappointing. Closer to a costume than expected.

Price and quality of the panama correct, except the name is placed on the ribbon outside while I thought the personalization was inside. Too bad. And the ribbon is neither sewn nor glued, it is not nice at all.

Nothing to report.

Difficult to find returns

It's a beautiful hat, but the braid is not at all the same and very wide, and very shiny, I wanted to use it for re-enactment but it won't work in its current state. Regarding size, I have already ordered an identical tricorn on the site, but the size is wider this time, without being excessively different.

Excessively high customs fees

Errors in your services I ordered size 62 and received size 56

Very good

The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!

I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it

Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...

Delivery was done correctly. Elegant hat.

My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!

Respect the delivery times

I do not like at all the wide cotton chin strap that I received. It is way too wide and unesthetic. I ordered instead a round lace in nylon paracord from Crazylace.

For this price, we could have done better. Among other things, protecting the edges of Phrygian hats with embroidery could be.

Package poorly sealed, opened!!!

Poorly sewn between the two parts

In relation to the price, I find that the finish is really not up to par, the gold-colored buckle must have been spray-painted and the person put their fingers on it before it dried, so there are fingerprints on the buckle, also the velvet around the cap is really poorly placed

The retaining cord of the bob is unstitched on one side

The delivery time is not respected (3-4 weeks). The order was only delivered after more than 6 weeks of waiting. Moreover, Traclet could have sent me a message warning me that the delay would be extended. The site only reacted after my complaint after more than 4 weeks of waiting.

Fast delivery

I am not satisfied with the quality of one of the hats, and given the delivery delay issues (10 days in colissimo!), I will try to redo the seams myself.

The strap that allows you to reduce the head size does not work, it does not hook, and many pieces of straw stick out.

The ordered hat is in accordance with the description on the site. It is of very good quality, nothing to complain about on that side. The site deserves to be improved, certainly, it presents the items well but back and forth are necessary to select several items before making a choice (I put the selected items in the cart and after making my choice I deleted the others) I do not regret my purchase and I recommend this merchant.

Package still not delivered. More than 2 weeks... The delivery person didn't even ring the doorbell!

I ordered and paid for two suspenders, but I only received one!

Disappointed with the item and the quality/price ratio

The package was very damaged. Fortunately, the cap was well protected. Happy ending. The cap is as I hoped

Small defect on the received hat

The site is good and the hats are not bad but the delivery was extended and the customer service is beating around the bush without helping me.

Nice site, it would be good to be able to filter by multiple criteria. Several shapes of hats at the same time for example or several materials at the same time