English
★★★★★
based on 35889 reviews published
Latest negative customer reviews
Still not received
The order was placed on March 1, 2022
It was also shipped on March 1 under the colissimo tracking 6M18196134195.
This tracking was sent by email from us as well as by the post office.
This package is in the process of being delivered. A complaint will be made today.
Please excuse us for this delay beyond our control
Best regards
Traclet Sébastien
Very poor quality item, 2 months delay, terrible finish, I do not recommend this item, nor the seller who claims 15 days to 1 month delivery, when it is false
Please excuse us for this manufacturing delay.
Currently, the workshop is behind schedule.
What quality issues did you encounter with the tricorne? This way we can improve it.
Remaining at your disposal and listening to improve the product and our service.
Sincerely
Traclet Sébastien
Extremely long delivery time (almost 2 months) Product not compliant with my requirements.
thank you for your message, for the delay, we have clearly indicated a delivery time.
What quality do you wish for?
We have several qualities of berets as well as different models.
remaining at your disposal
sincerely
Traclet sébastien
Navigation on the site is great but very disappointed with the product the clip buttons that supposedly allow not to have to sew buttons on the pants to wear suspenders are useless and after just two hours of installing them on a vintage jean I have already reclipped them 10 times it is clear that this is not reliable too bad it was a nice promise but a lie As for the suspenders they are very beautiful and more importantly made in France
we have been selling these buttons for suspenders for several years and we have not had any issues.
We have taken your comments into account, we will see with our manufacturer the improvements we can make on these clips to avoid issues.
We would have appreciated a call to discuss this issue especially since we have already communicated about these clips.
remaining at your disposal.
best regards
Traclet sebastien
Hat not compliant with my order
Thank you for your comment.
The non-compliance is only due to the lack of the P on the ribbon. It’s still a very severe rating especially since the P was sent by letter so that you receive it quickly.
How is it that the rating is only 1 for a single small logo when
The hat is compliant and of quality.
It would have been interesting to rate the service we provided and as requested to verify the product rating.
Remaining at your disposal
Best regards
Traclet Sébastien
I paid for chronopost delivery and I was not delivered on time. Huge disappointment
Please excuse us for this delay beyond our control. We are waiting for a response from chronopost for the refund.
Remaining at your disposal
Sincerely
Traclet Sébastien
Very bad items, useless. I threw my money out the window.
thank you for letting us know the issue encountered with this cap reinforcement that allows to strengthen the cap of a hat. We have been selling this product for 3.5 euros for several years and we are listening to improve it.
remaining at your disposal
sincerely
Traclet sebastien
I am still waiting for the delivery !!
the order was shipped on February 1, 2022 under the colissimo tracking CB619860609FR
normally a tracking was sent to you by email from the Traclet hat shop but also from the Post Office.
According to the tracking, the package was received today.
remaining at your disposal
sincerely
Traclet
-
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien
No refund on a return when it is on sale. A shame!
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien
They make you believe that you can exchange or be refunded, but you need to find a way to do it through their site, which is designed so that you cannot, dishonest!!! To be avoided!!
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
The order placed more than a month ago for delivery!!!! Cancellation request in May that was not taken into account. This is neither serious nor commercial, it will be my last order...
Please excuse us.
For the delay, it was over a week because of the Christmas holidays and New Year's Day. We are sorry if Laulhere was unfortunately closed for holidays, which caused an additional week.
Regarding the email, we received it but the package had already been sent.
Please accept our apologies again, but we hope that the beret gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
Delivery after a month Impossible to reach customer service despite 2 emails on their site. I will no longer order from this site
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Beautiful beret but the description is misleading. - the beret does not have 10% cashmere, the inner label says "100% wool". - the diameter is not 30 but 27 cm! This is not the same product!
Please excuse us if we made a model error. Please send us a photo of the model received at [email protected] with your order reference and we will take the necessary steps to change it.
Best regards
Traclet Sébastien
To get a refund and where to change size for the chapka
It is of course possible to change size, just return the item in its packaging with the order reference and the new desired size. You can indicate it on the packing list or on plain paper.
Return address: Chapellerie Traclet 14 Impasse Bardin 42300 Roanne
Here is the return procedure on the site which is on every page
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
remaining at your disposal
Best regards
Traclet
Incorrect product delivered and delayed; bad faith and partial refund.
We initially delivered the wrong product, so we sent you a second shipment with the correct product that you returned to us.
To confirm that the second product was compliant, we took a photo of the second product delivered with the product and a caliper to confirm the diameter and a second photo showing the foot mounted on a cane.
We acknowledge the first erroneous delivery, but for the second, it is indeed the correct product with the right dimensions. Moreover, this foot was also sold in the store in Roanne with the person in the store where we placed the foot on their cane.
Thank you for your understanding.
Happy holidays.
Best regards
Traclet Sébastien
Hello I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas Taking more than a month to send a product seems completely unacceptable to me I have received neither apologies nor explanations for the delay Best regards
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
Ordered the reversible Docker hat Baia in 59..received it well...but it actually corresponds to size 57...I ordered it for my son and now his mother will have to wear it!!
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
Still have not received my order to date
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
Package not received as agreed
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
I am very satisfied. Everything worked 100 percent, thank you very much
I ordered 2 hats and received them within the announced deadlines, so far so good. But one of the 2 hats is not the one I ordered. I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response. It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault. Please respond to my email within 24 hours of posting my message. *My request is legitimate and especially polite. I am more than disappointed with your services. Stéphane
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
I ordered 2 berets of the same size, one arrived with the size number modified by hand to make it look like it was the right size. This is unacceptable.
Please excuse us if there was a correction.
Thank you for sending us a photo of the received model at [email protected]
Is the beret not suitable in terms of size?
If so, we will proceed with its exchange by sending a return label.
Remaining at your disposal
Best regards
Traclet Sebastien
Disappointed, I ordered a mountain hunter's pie and received a Basque beret that is too big.
Please excuse us if we made a mistake.
Is the beret sent approximately 33 cm? Please let us know the diameter you received.
The inside of the beret is labeled Basque beret but the dimensions indeed make it a mountain hunter's beret.
Remaining at your disposal
Best regards
Traclet Sebastien
Negative review
Thank you for your comment but what issues do you have with the hat?
Please tell us more about this review.
Best regards
Traclet Sebastien
I received the beret in a simple envelope folded in two. I am really disappointed, I really can't see myself giving it as a gift like that! I should have followed my first impression and bought it on Amazon, at least there, presentation matters, the beret is in a cardboard box, the minimum!
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
I RECEIVED NOTHING!
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
The hat arrived dirty. On a black hat, it shows.
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
To avoid
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
Package missing from the delivery point
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
I had ordered a black hat, I received a white one and I can't manage to return it on the site.
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
Delivery speed OK. However, I am very disappointed with the quality of the Miki received! Indeed, the button located on the top is defective after wearing it for a day!!!
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
Site unable to validate an order for Switzerland.
Thank you for your message, it's strange that you had issues ordering from Switzerland.
We have many Swiss clients including the Grand Théâtre of Geneva.
What issue did you encounter during your order?
Best regards
Traclet Sebastien
Out of my last three orders, only 1 has been fulfilled to date. The problem is that we only learn about the unavailability of the ordered product via email after the order has been paid.
Terrible. It's a scam. Over 100 days for a cane and without any information; no thanks. Forget me.
Please excuse us for this delivery delay.
The summer period has been complicated for our manufacturer.
We hope that the model received meets your complete satisfaction.
Best regards
Traclet Sebastien
Delivered 4 months after the order after a refund request. No explanation. It's borderline dishonest.
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
There are two different caps in the photos on the site, obviously I received the wrong one, what a shame!
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
I still haven't received my hat. It's been 3 months since I ordered a bowler hat. After sending emails, I have remained without a response from you. I do not recommend anyone to order a hat from Traclet. .....
Here is the tracking of your order, the package is indeed on its way.
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08683736582
We will make a complaint today.
Best regards
Traclet Sebastien
-
Thank you for letting us know the issue encountered with your order.
Best regards
Traclet Sebastien
Too dark, does not match the indicated color
Thank you for your comment.
Can you clarify, indeed you ordered two items and the comment is not appropriate for both.
It is certainly possible to exchange it if the color does not suit you.
Remaining at your disposal
Best regards
Traclet Sebastien.