★★★★★
based on 35255 reviews published
Latest negative customer reviews
Too bad there is no rating (-) 20!
As indicated on the day of your order, the ordered color was in stock. You chose to change the color. This is what we did and ordered for you.
As indicated, we should receive it this week.
This product is made in Portugal as
Indicated on the product sheet.
Best regards
Traclet Sébastien
I have not yet received my order!
Currently, deliveries outside of France are longer.
As indicated by colissimo tracking 8q53778583879.
The package is in the postal network, the delay is currently longer due to Covid 19.
Thank you for your understanding
Best regards
Traclet Sébastien
I am very disappointed, I received my hat 3 days late and it has a stain, so it is impossible to wear it without looking ridiculous. I did not find a return slip in the box, I wrote to you two weeks ago to ask how I could return it and I have not received a response. I want to return it and get a refund.
we did respond to you on 09/07/21 at 9 am
You will find below the response to your message
We asked you for a photo of the model received with the defect and we will proceed with its exchange.
We are sorry if you did not receive an email but from our side, we did respond.
While waiting for your photo at [email protected]
remaining at your disposal.
Best regards
Traclet Sébastien
Hanae TRACLET - 07/05/2021 - 09:09
Hello,
Please send us a photo of the model received at [email protected] in order to proceed with its exchange.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
4, Rue de Cadore, 42 300 Roanne
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
SENDING ERROR
please excuse us if we made a mistake.
Please send us a photo of the cap with the reference you received in order to do what is necessary to send you the correct cap. Our email is [email protected]
Best regards
Traclet Sébastien
Order promised in 24/48h and 7 days later still not received.
The chosen delivery time is 2/3 days.
The 24-hour delivery is either by tnt or chronopost.
According to the tracking, the package will be delivered on Tuesday at the relay point following the May 8th point.
Remaining at your disposal
Best regards
Traclet Sébastien
Your size 60 is too big, I will return it but the return shipping costs are at my expense, well done Traclet this is the last time I order from you
Thank you for your comment.
We will recheck upon arrival but when sent, the hat measured 60cm.
What hat do you have in size 60 cm for comparison?
Remaining at your disposal
Best regards
Traclet Sébastien.
Very slow delivery... more than 15 days
Please excuse us for this inconvenience.
We had to send you a second
Package because the first is in the network but we were able to get more information from the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
Not satisfied at all: navigation on the site, delivery time, wrong information and communication. Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.
Thank you for indicating the improvements to be made because on one hand the bicorne is in the special hats category and it is possible to find it immediately on the search engine.
Then the information on the delivery time is noted in red on the site when choosing the size and repeated in the order summary and a third time an email is sent to warn of a delay.
Remaining at your disposal to improve the system.
Best regards
Traclet Sébastien
Shipping costs are the responsibility of the customer. Return shipping is also the responsibility of the customer. Refund of the total price pending.
Yes, shipping costs are the responsibility of the customer, this information is clearly stated on the site as well as in our sales conditions.
Furthermore, we also indicate that for people who pay with Paypal, shipping costs are refunded by PayPal.
Remaining at your disposal.
Best regards
Traclet Sébastien
2 months for a beanie
Please excuse us for this delivery delay.
We hope that this high-quality hat will satisfy you.
Best regards
Traclet
I didn’t receive the item yet.
We contact French post to see where your Marcel is
Regards
Traclet
PACKAGE NOT RECEIVED
The order was placed on April 13 in the afternoon, it was shipped on April 14 under tracking colissimo 6a20863226539.
The colissimo tracking indicates that the package was received on Friday, April 16 in your mailbox.
Three messages from the Post have been sent by email to inform you of the tracking.
Remaining at your disposal
Best regards
Traclet Sébastien
The hat sent is not the same as the one I ordered, the photo on the site is not accurate
We have received your photos, but the hat received is indeed the indicated reference and the wide-brimmed hat is made of raffia with a trim.
We have not received any feedback following our message.
Please let us know the issue encountered.
Remaining at your disposal
Best regards
Traclet
Item ordered on February 14, 2021 received on April 6, 2021 after many reminders from my side. Very disappointed with this service.
Yes, our manufacturer has extended their production times since COVID, which can now go up to 12 weeks.
Please excuse us for this inconvenience.
We hope that the cap will satisfy you.
Thank you for your understanding.
Remaining at your disposal.
Best regards
Traclet Sébastien
Unable to give a review: I still have not received my order!
Please find below the tracking link for your order placed on March 29. It was shipped on March 29, the same day under tracking colissimo 6H12282717484
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12282717484
A complaint has just been made today.
Please excuse us for this inconvenience beyond our control.
Thank you for your understanding.
Best regards
Traclet Sébastien
Everything is fine, but on the return part of a package, we cannot directly print the return slip
Thank you for your message.
The note is harsh while the return is simple because you can make the request directly on the website from your account.
What solution do you propose?
Remaining at your service
Best regards
Traclet
No deadline has been given to me. However, the payment works very well!
The delivery time was indeed noted in red on the product sheet of the Tilley hat https://www.chapellerie-traclet.com/fr/chapeau-tilley-coton/2293-chapeau-t5mo-organic-airflo-olive-tilley-.html#/7-taille-56_cm/53-couleur-olive
It was also indicated in the order summary and sent by email.
Normally, we also indicated it during your call.
Remaining at your disposal.
Best regards
Traclet
Customer service is below everything! I will not renew the experience...
Thank you for your message.
We have responded to each request by phone and email.
The hat box not being suitable for you, you can of course return it for a refund or exchange.
We offer hat boxes ranging from 8 euros to 80 euros.
Remaining at your disposal
Best regards
Traclet
I chose a size larger than my head size and yet the cap does not fit at all, too small, and from afar... It looks like a child’s model...
In the case where the cap is too small, it is of course possible to change it.
Remaining at your disposal.
Best regards
Traclet
Nothing to say
Following your size change, we ordered size XL from Stetson and we are waiting for their delivery to send them to you.
Best regards
Traclet
Extremely unpleasant after-sales experience
Thank you for your comment, we have taken into account your remarks regarding the fact that you did not receive your credit note following your return on February 16, on our side our system indicates it was done on February 18.
Please excuse us.
We tried to satisfy you as quickly as possible in the minutes following your message on Facebook.
We hope that the products will give you better satisfaction.
Thank you for your understanding.
Best regards
Traclet Sébastien
Fast shipping on the site, the same day, well-packaged, for a product of lesser quality
Thank you for your message.
If the model received is not suitable, it is of course possible to change it for a higher quality if this model does not suit.
Best regards
Traclet
Lamentable at all levels the boxes arrived open and damaged the lost package the company Traclet never called me back after being engaged
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
To this day still not received my order
we will proceed with a new shipment for your chapka because TNT has not yet responded to the tracking of your package. The order should reach you next week.
Please excuse us for this inconvenience.
Best regards
Traclet
I wonder if this is a scam, I ordered and paid for this hat months ago and still have received nothing
please excuse us for this delay, the order will ship tomorrow from us as we are waiting for the TILLEY hats tomorrow.
Indeed, the brand has delays due to Covid 19 in Canada.
Thank you for your understanding.
Best regards
Traclet
The product received does not seem new
thank you for letting us know why you indicate that the product is not new.
This hat, as shown in the photos, has passed on the top of the crown and is darker elsewhere.
Best regards
Traclet
My order was overlooked. I had to send an email for them to realize that my order had not been shipped after 1 month of waiting. I also received a different item from mine during the first shipment. The second shipment was the item with the correct name, but it had nothing to do with what I ordered 1 month earlier, the shape was different and the colors too. Maybe it was the old collection I had seen. Or if that is not the case, the addition of the term 'non-contractual photo' should be added. In any case, I am very disappointed...
please excuse us for this delay and this error.
Please send us a photo to [email protected] so we can make the change with the correct model.
Best regards
Traclet
But there is no invoice with the order
the invoice was sent by email, otherwise it can be found on your account on the site.
Best regards
Traclet
I have not received my order and I have no news about it
this is not correct, you have indeed received the tracking of the package which left on January 13, 2021 for an order placed on January 13 as well.
As indicated in the tracking below, the package encountered a problem, it invites you to contact the post office or our services.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A20275532129
We have noted your remark as well as your email in the minutes.
This is therefore not a comment.
Best regards
Traclet
No delivery time respected, no apologies, no commercial gesture. Too bad the product is very good
I find this comment unfortunate as we have clearly explained the delivery delay and we apologized for this delay in an email.
Furthermore, we provided you with a hat box worth 10 euros as a commercial gesture.
Please let us know what else you would like to satisfy you.
Thank you anyway for your comment on the product.
Best regards
Traclet
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
I have not yet received the ordered product
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
Hello Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
Wrong item sent and nonexistent after-sales service
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
I received my order but not at all my size I measured my head 56 cm I ordered 56 and it's too small now I have to return it at my expense and I don't know what size to order my head is still 56 cm!
Thank you for sending us a photo of the received model with the size indicated on the cap for verification.
Email [email protected]
Also, be careful with the rigid marine caps as they have an inner band.
It is therefore much less flexible and adjustable to the head size than a classic cap that will adapt to your head size.
Waiting for your response.
Best wishes.
Best regards
Traclet
Useless and incompetent
Thank you for your comment.
What issue did you encounter with your order?
You can send us your issue at [email protected]
Sincerely
Traclet
I did not receive what I ordered. The black cap with a red Soviet star that I bought arrived without the star. Too bad because that was the reason I bought it
please excuse us if we made a mistake.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct cap.
Happy end of year celebrations.
Sincerely
Traclet
No invoice, package without delivery note
invoices and delivery notes are no longer sent in the package due to identity theft of some of our customers.
We have therefore sent you the information by email and it is also on your personal account.
Remaining at your disposal
sincerely
Traclet