English
★★★★★
based on 35889 reviews published
Latest negative customer reviews
Very poor satisfaction level
Thank you for your message, please let us know the issues encountered to give a rating of 1/5.
Remaining at your disposal to understand your disappointments and try to improve our services.
Best regards
Traclet Sebastien
I am very disappointed with the trilby model I just received. It fits poorly, is not provided with reducers, and is way too high. I did not order a top hat! I do not recommend this model from this supplier.
For the wedges in lines, yes we do not provide them during shipping but we send them for free if the hat is a bit large.
We are also disappointed that the information on the height of the crown was not seen because as noted on the product sheet, this model has a crown of 10 cm.
It is certainly possible to return the item if you do not like it.
Remaining at your disposal
Best regards
Traclet Sebastien.
I have not received my order, it's outrageous!
The order has left our premises under the tracking colissimo CF226566561FR
We will make a complaint to colissimo to see where it is.
In case you do not receive the package, please let us know by email at [email protected]
Best regards
Traclet
I received a cap that is clearly not the right size despite choosing the correct dimension. Indeed, this is already the 3rd time I buy the same product in a few years (this cap, due to its material and color, does not tolerate UV well, I was warned in the store where I went at the time of the first purchase but they did not have it in stock last time and did not know when it would be restocked). The store I used to go to clearly advised me to try online. And this is the only site where I found the same model for a higher price not to mention shipping costs and finally, the size (55cm) is no longer indicated inside as I was used to but an S for small. Unusable product because it measures at least 56cm (yes, I have a small head). I am extremely disappointed to have been left 7 weeks without headwear rather than 3 or 4 as stated on the page and moreover, to receive a product that does not fit. Best regards.
Thank you for your message, for the size, inside a Crambes cap, now the size is indicated by the size S which is 54/55 cm as indicated in our size chart.
https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete
For the delay, please excuse us but Crambes did their best with the summer holidays to deliver us as quickly as possible.
Finally, if this size is too large, it is certainly possible to change it.
Remaining at your disposal.
Best regards
Traclet Sebastien
Package received after numerous follow-ups with a customer service that is very difficult to reach!
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
Out of stock. Waiting time +++
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
Random delivery
Yes, the delivery had a delay on the captain's cap.
The information was indicated when choosing the size as well as by email.
We are sorry but for the quantity ordered we only have two sizes 57 cm in stock out of three.
Thank you for your understanding
Best regards
Traclet Sebastien
Deceptive photo
thank you for taking the time to leave a comment.
Can you tell us more about why the photo is deceptive?
Indeed, the model received is the model we sent you, which is on our site taken on a head.
What issues are you encountering?
remaining at your disposal to find a solution to satisfy you.
best regards
Traclet sebastien
Order placed on July 7 with express delivery for next day delivery. As of July 24, no package received, no electronic or paper delivery notice, no SMS.
Please excuse us if you have not received your order.
We will make a claim on Monday regarding the first shipment and we will send it to you again on Monday.
Please excuse us for this inconvenience
Best regards
Traclet Sebastien
Long wait for order to arrive! Once received, item poorly sized and not as described! Item returned!
Please excuse us for the delay.
However, this model is one size fits all as it has an adjustable back.
What sizing issues did you encounter?
We have been selling it for several years but we have not had any sizing issues until today
Remaining at your disposal to improve the miki.
Best regards
Traclet sebastien
No refund possible Misled about the product Website for returns not simple
thank you for the comment
the information is noted from the beginning of the product description
Straw hat for women Provençal model. This
Barigoules
Attention due to numerous abuses: no exchange or refund is possible to prevent it from being worn during an evening or ceremony.
100% natural straw
French manufacturing
returns are quite simple
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
best regards
Traclet
As of July 8, 2021, I still have not received the hat
please excuse us for the delivery delay, currently the package is in Swiss Customs.
This procedure being mandatory for all products imported from France.
Here is the tracking of your order which has been sent to you by email and is also visible on your account.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF227188999FR
please excuse us again for this inconvenience beyond our control.
remaining at your disposal
best regards
Traclet sebastien
I have great difficulty connecting to my account. Return shipping costs are payable. Their emails go to spam. My order was delayed. They do not respond or very slowly. One of the products is not correct.
for connecting to your account, here is the link on our site
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
You can log in with your email and password.
Shipping costs are payable when returning unless indicated on the site in the case where you pay by PayPal. In this case, it is refunded by Paypal.
Regarding emails, we have personal emails in gmail and they do go into the spam folder. In this case, at least one email should be validated so that the others are not.
Regarding the delay, as indicated on the product sheet for sizes out of stock, the delay is 1-2 weeks
You ordered on Saturday, June 12 and the order was delivered on June 28. It is true 2 additional days.
Finally, what is the issue with the model that does not fit.
remaining at your disposal.
best regards
Traclet sebastien
I am disappointed because I only received part of my order without being informed and I do not know if it is due to an error or an oversight: I received the hat but not the telescopic walking stick
We normally sent with the hat a packing list indicating that the stick is yet to be delivered.
We will keep you informed at the beginning of next week for the delivery of the trekking stick.
Remaining at your disposal
Best regards
Traclet Sébastien
The description of the ordered product does not match the product
please excuse us if we made a mistake.
Please send us a photo of the item received at [email protected]
so we can proceed with sending the correct product.
best regards
Traclet sebastien
I placed an order on April 28 for delivery within 2 weeks (according to the Traclet site). I received the order on June 18. So for a delivery within 2 weeks, it took more than 7 weeks to receive my order. Not reliable. No excuse or understanding from the after-sales service.
During your calls, we clearly indicated the return and in a message indicating the return following your call, we clearly indicated please excuse us for this delay due to a manufacturing delay for this historical hat.
As with the previous order, please check your spam.
Remaining at your disposal
Best regards
Traclet Sébastien
Overall low-quality item
We have two qualities of military berets.
If this one does not suit you, we have the military beret from laulhere which is higher quality.
It is certainly possible to change it.
Remaining at your disposal
Best regards
Traclet Sébastien
The delivery time is very long and when you call either they answer or the person is very unpleasant
Hello The indicated delay was indeed stated as 3/5 weeks for manufacturing. For the person you called, you called the store and not the website. The person kept you informed in addition to the various emails that were sent to you for the Tracking of your order. We hope that the hat meets your satisfaction. Remaining at your disposal at 0477714058 to discuss it. Best regards Traclet Sébastien
Order not received, no explanations... too bad
We will check the colissimo tracking on Monday morning.
Remaining at your disposal
Good evening
Best regards
Traclet Sébastien
Hat too big
If the hat is too big, it is certainly possible to exchange it.
Please return it to our address with your order reference.
Have a good weekend
Best regards
Traclet Sébastien
I placed an order for a Gavroche style cap, order made on 06/04/21, the site indicates delivery between 48h and 72h. To date, I have been debited for my item but have received no news or delivery. I will return to the site soon to inform future customers of the seriousness of this company which is currently not professional.
The order was sent on Monday, June 7 under colissimo tracking 6m17879354882
You even received two emails from the post office that you read.
One of which indicated an incident and therefore a delay in delivery.
Normally, the post office should indicate the day it will be delivered.
Please excuse us for this inconvenience beyond our control.
A complaint has however been made
Best regards
Traclet Sébastien
Too bad there is no rating (-) 20!
As indicated on the day of your order, the ordered color was in stock. You chose to change the color. This is what we did and ordered for you.
As indicated, we should receive it this week.
This product is made in Portugal as
Indicated on the product sheet.
Best regards
Traclet Sébastien
I have not yet received my order!
Currently, deliveries outside of France are longer.
As indicated by colissimo tracking 8q53778583879.
The package is in the postal network, the delay is currently longer due to Covid 19.
Thank you for your understanding
Best regards
Traclet Sébastien
I am very disappointed, I received my hat 3 days late and it has a stain, so it is impossible to wear it without looking ridiculous. I did not find a return slip in the box, I wrote to you two weeks ago to ask how I could return it and I have not received a response. I want to return it and get a refund.
we did respond to you on 09/07/21 at 9 am
You will find below the response to your message
We asked you for a photo of the model received with the defect and we will proceed with its exchange.
We are sorry if you did not receive an email but from our side, we did respond.
While waiting for your photo at [email protected]
remaining at your disposal.
Best regards
Traclet Sébastien
Hanae TRACLET - 07/05/2021 - 09:09
Hello,
Please send us a photo of the model received at [email protected] in order to proceed with its exchange.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
4, Rue de Cadore, 42 300 Roanne
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
SENDING ERROR
please excuse us if we made a mistake.
Please send us a photo of the cap with the reference you received in order to do what is necessary to send you the correct cap. Our email is [email protected]
Best regards
Traclet Sébastien
Order promised in 24/48h and 7 days later still not received.
The chosen delivery time is 2/3 days.
The 24-hour delivery is either by tnt or chronopost.
According to the tracking, the package will be delivered on Tuesday at the relay point following the May 8th point.
Remaining at your disposal
Best regards
Traclet Sébastien
Your size 60 is too big, I will return it but the return shipping costs are at my expense, well done Traclet this is the last time I order from you
Thank you for your comment.
We will recheck upon arrival but when sent, the hat measured 60cm.
What hat do you have in size 60 cm for comparison?
Remaining at your disposal
Best regards
Traclet Sébastien.
Very slow delivery... more than 15 days
Please excuse us for this inconvenience.
We had to send you a second
Package because the first is in the network but we were able to get more information from the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
Not satisfied at all: navigation on the site, delivery time, wrong information and communication. Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.
Thank you for indicating the improvements to be made because on one hand the bicorne is in the special hats category and it is possible to find it immediately on the search engine.
Then the information on the delivery time is noted in red on the site when choosing the size and repeated in the order summary and a third time an email is sent to warn of a delay.
Remaining at your disposal to improve the system.
Best regards
Traclet Sébastien
Shipping costs are the responsibility of the customer. Return shipping is also the responsibility of the customer. Refund of the total price pending.
Yes, shipping costs are the responsibility of the customer, this information is clearly stated on the site as well as in our sales conditions.
Furthermore, we also indicate that for people who pay with Paypal, shipping costs are refunded by PayPal.
Remaining at your disposal.
Best regards
Traclet Sébastien
2 months for a beanie
Please excuse us for this delivery delay.
We hope that this high-quality hat will satisfy you.
Best regards
Traclet
I didn’t receive the item yet.
We contact French post to see where your Marcel is
Regards
Traclet
PACKAGE NOT RECEIVED
The order was placed on April 13 in the afternoon, it was shipped on April 14 under tracking colissimo 6a20863226539.
The colissimo tracking indicates that the package was received on Friday, April 16 in your mailbox.
Three messages from the Post have been sent by email to inform you of the tracking.
Remaining at your disposal
Best regards
Traclet Sébastien
The hat sent is not the same as the one I ordered, the photo on the site is not accurate
We have received your photos, but the hat received is indeed the indicated reference and the wide-brimmed hat is made of raffia with a trim.
We have not received any feedback following our message.
Please let us know the issue encountered.
Remaining at your disposal
Best regards
Traclet
Item ordered on February 14, 2021 received on April 6, 2021 after many reminders from my side. Very disappointed with this service.
Yes, our manufacturer has extended their production times since COVID, which can now go up to 12 weeks.
Please excuse us for this inconvenience.
We hope that the cap will satisfy you.
Thank you for your understanding.
Remaining at your disposal.
Best regards
Traclet Sébastien
Unable to give a review: I still have not received my order!
Please find below the tracking link for your order placed on March 29. It was shipped on March 29, the same day under tracking colissimo 6H12282717484
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12282717484
A complaint has just been made today.
Please excuse us for this inconvenience beyond our control.
Thank you for your understanding.
Best regards
Traclet Sébastien
Everything is fine, but on the return part of a package, we cannot directly print the return slip
Thank you for your message.
The note is harsh while the return is simple because you can make the request directly on the website from your account.
What solution do you propose?
Remaining at your service
Best regards
Traclet
No deadline has been given to me. However, the payment works very well!
The delivery time was indeed noted in red on the product sheet of the Tilley hat https://www.chapellerie-traclet.com/fr/chapeau-tilley-coton/2293-chapeau-t5mo-organic-airflo-olive-tilley-.html#/7-taille-56_cm/53-couleur-olive
It was also indicated in the order summary and sent by email.
Normally, we also indicated it during your call.
Remaining at your disposal.
Best regards
Traclet