English 
Français B
Rating: 4 out of 5
Second delivery a few years apart, still satisfied
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
B
Rating: 4 out of 5
The site, the choice, the payment, and the delivery are good. However, I am annoyed by the stupid concept of the 'one size' hat, a hat must have a diameter! What to do with a hat that falls over your eyes! Out of 4 hats ordered, only the 'one size' hat turns out to be way, way too big. I just got tricked and now I have to hassle to return it. So factual waste in terms of time, money, ecology. It's useless.
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C
Rating: 5 out of 5
Fast and careful shipping.
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G
Rating: 5 out of 5
Nothing to say
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E
Rating: 5 out of 5
Fast delivery, in accordance with the order. Perfect.
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F
Rating: 5 out of 5
Very beautiful items
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Y
Rating: 5 out of 5
Nothing to say ... everything is perfect!
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Purchase in accordance with the description
Impeccable value for money
Thank you
To you
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Impeccable value for money
Thank you
To you
J
Rating: 3 out of 5
Hello, I noted that my head circumference was 59 cm, the item you delivered me is obviously larger, yet on your site it is noted 58, 59 cm. Regards
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A
Rating: 4 out of 5
Despite a size issue, I am satisfied with this order. I hope to say the same about the return and the new package.
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S
Rating: 5 out of 5
Product perfectly conforms to what was expected!
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S
Rating: 5 out of 5
EXCELLENCE, SIMPLE, FAST
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M
Rating: 5 out of 5
Product conforms, fast delivery
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N
Rating: 5 out of 5
quality item, speed of delivery. and correct price
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F
Rating: 5 out of 5
Order placed quickly
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S
Rating: 4 out of 5
A choice for all types of hats and to find large sizes.
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R
Rating: 5 out of 5
Excellent delivery
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J
Rating: 5 out of 5
no problem at all
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S
Rating: 5 out of 5
Very nice site
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A
Rating: 5 out of 5
Item seems to be of very good quality. To be verified over time
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E
Rating: 5 out of 5
Satisfied
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R
Rating: 5 out of 5
Traclet at the top, following size problems with two hats and being pressed for time as I really needed them quickly. I contacted them and their after-sales service was great both for advising me on my problems and for their efficiency, the exchange and modification were done very quickly and I received my hats in time for my trip, a big thank you to them. I would gladly recommend them.
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C
Rating: 5 out of 5
Article received on time and well packaged.
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J
Rating: 4 out of 5
Just a little delay! The pickup point was not operational, I had to go pick it up at the post office.
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L
Rating: 5 out of 5
Lots of choices at all prices
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D
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
The site is easily accessible and the model directory on the side allows you to quickly find the desired category. However, the names of the categories are not always obvious for a layman! Fortunately, there is a reproduction next to it that helps.
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D
Rating: 5 out of 5
practical and easy
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M
Rating: 5 out of 5
Lots of choices good products
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C
Rating: 5 out of 5
I received my order. I am delighted. Very nice hat, very well packaged. I recommend this site if you want beautiful work at a reasonable price.
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A
Rating: 5 out of 5
Very good. Very good product. Very good customer service for exchanges or returns.
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L
Rating: 5 out of 5
Very satisfied with the site
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F
Rating: 1 out of 5
Package still not received to this day!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
M
Rating: 5 out of 5
The product meets my expectations
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S
Rating: 5 out of 5
Article identical to the photo. Fast delivery. Article already had before, very satisfied to have found it again.
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L
Rating: 5 out of 5
Very happy with my purchase, I will surely buy more hats.
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V
Rating: 5 out of 5
Wide selection of hats for all tastes. No difficulty in placing the order. The only downside is that I couldn't note a different address for delivery. But I called the company and the person who answered immediately resolved my problem. The hat arrived well. The size is correct, it is comfortable and of very good quality. Its recipient is delighted and so am I. I recommend +++
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A
Rating: 4 out of 5
Good quality and good service, just a bit disappointed with the model. Maybe by putting more photos, we could better realize the product.
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G
Rating: 5 out of 5
Very good, very very efficient delivery prompt product in good condition thank you
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