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Rating: 5 out of 5
Very good fast delivery products conform to the order
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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A
Rating: 5 out of 5
Quality cap
Online order and very satisfactory delivery
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Online order and very satisfactory delivery
J
Rating: 5 out of 5
Nothing to say, perfect.
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Y
Rating: 5 out of 5
Very clear and easy site, many items
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N
Rating: 5 out of 5
order conforms to expectations
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B
Rating: 5 out of 5
Satisfied
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M
Rating: 1 out of 5
Hello, the hat is too small, I am disappointed
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the hat does not meet your expectations in terms of size.
It is certainly possible to exchange for a different size, here is the exchange procedure on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Thank you for sharing your experience with us.
Best regards,
Traclet Sebastien
We are sincerely sorry to learn that the hat does not meet your expectations in terms of size.
It is certainly possible to exchange for a different size, here is the exchange procedure on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Thank you for sharing your experience with us.
Best regards,
Traclet Sebastien
J
Rating: 4 out of 5
Problem with Chronopost pickup station (opening code provided with a 2-day delay after several reminders).
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P
Rating: 5 out of 5
Impeccable, everything was perfect... The order, the delivery and the quality of the product
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R
Rating: 3 out of 5
More than a month delay in delivery and the package still not received following a shipping notification received at the end of last week. I had to call to find out where the order was and understand the reason for the delay. I find that communication about the delivery time needs to be improved.
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I
Rating: 5 out of 5
I found what I was looking for
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G
Rating: 5 out of 5
Honestly very good transaction!
Fast and efficient, the hat is perfect
The site is clear.
Second hat I buy with them and having dealt with customer service (for a 3rd) once with them, easy to reach, friendly and professional. And always finds common ground. Can't wait to buy a hat from you again hahaha
Thank you for existing for those who love a bit exotic hats.
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Fast and efficient, the hat is perfect
The site is clear.
Second hat I buy with them and having dealt with customer service (for a 3rd) once with them, easy to reach, friendly and professional. And always finds common ground. Can't wait to buy a hat from you again hahaha
Thank you for existing for those who love a bit exotic hats.
C
Rating: 5 out of 5
Very fast delivery, product conforms.
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K
Rating: 5 out of 5
Great
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J
Rating: 4 out of 5
Difficult navigation because there are so many choices.
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G
Rating: 5 out of 5
everything is perfect and everything matches my wishes
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V
Rating: 5 out of 5
Ordered 2 hats, for my husband and me, shipped the next day, I am very satisfied with my purchase. The hats match what I expected, in every way (the description is very precise).
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M
Rating: 5 out of 5
I have known this site for some time and I am always very satisfied, not only with the hats purchased but also with the quality of the service. Thank you Traclet!
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M
Rating: 5 out of 5
easy access site
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L
Rating: 5 out of 5
The hat is great, the size is perfect. It was carefully packed in a thick box suitable for the item. I recommend.
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É
Rating: 2 out of 5
Order received well packaged. The quality of the product is mediocre. Poor quality straw ribbon in velvet instead of being in ottoman.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. Regarding the quality of the straw, we can do it with finer straw but the price will be double because our straw is already of classic quality but a finer one will give a hat at around 120 euros. Then as we indicate, the ribbon is in velvet and not in ortolan. As a manufacturer, it is possible to do everything, however, the price will not be the same. Finally, we make hats with the specific ribbon of each association but also each loop of each village. Remaining at your disposal. We wish you a nice day. Best regards, Traclet Sébastien
J
Rating: 5 out of 5
very satisfied with the product
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N
Rating: 3 out of 5
Delivery time too long
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R
Rating: 4 out of 5
The expected quality is well verified, but I think there was a size issue. I wanted hats for young children and they are not the requested sizes. It will be fine for next year.
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B
Rating: 5 out of 5
Purchase without difficulty, good product matches my search.
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M
Rating: 2 out of 5
I had to order twice so I had to pay twice to receive my order.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. There must be an error because on our side with your account we only have one associated order. Please let us know the reference that you did not receive so we can take the necessary steps with the post office to ensure it is delivered to you. Remaining at your disposal. Best regards, Traclet Sébastien
S
Rating: 5 out of 5
Client for several years, serious and professional company.
To recommend without reservation
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To recommend without reservation
B
Rating: 5 out of 5
I didn't have time to open the box before the delivery person had already left
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M
Rating: 5 out of 5
Large selection of hats and caps of very good quality. Fast delivery.
Nice hat that matches the description, comfortable and provides good sun protection.
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Nice hat that matches the description, comfortable and provides good sun protection.
N
Rating: 5 out of 5
A little delay but satisfied with the product
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P
Rating: 5 out of 5
Super Hat, careful delivery. Everything is impeccable.
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C
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Fast and serious. Perfect transaction.
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M
Rating: 5 out of 5
Always very well packaged, free and fast delivery.
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P
Rating: 5 out of 5
Very serious company.. quick processing of orders, compliance of items, quality packaging. Delivery.
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J
Rating: 5 out of 5
Speed of delivery and product meets my expectations
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D
Rating: 4 out of 5
I am satisfied with my order and delivery. The information on the site lacks rigor. For some products, sometimes high-end, the indications are imprecise or even contradictory.
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K
Rating: 5 out of 5
Delighted with my purchase of an English linen bucket hat for my husband. Beautiful quality and perfect size. Very reasonable price and fast shipping.
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M
Rating: 5 out of 5
Traclet was very responsive and welcoming on the phone. The delivery went as planned, quite fast and my order was very well packaged in a sturdy box!
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A
Rating: 5 out of 5
Quality hat, beautiful finish
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