The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
All reviews
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Jonathan R.
Rating: 5 out of 5
following a purchase from 12/04/2024
A company that is always serious about taking orders.fast,parcels always well packed and protected.??????????
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Response from CHIBI AKIHABARA
Hello,Thank you for your review & your loyalty! :DNWe are proud to be able to offer you a quality service. We hope to see you soon for another positive experience!
C
Cabrera J.
Rating: 5 out of 5
following a purchase from 11/04/2024
Excellent as always. Fast and careful. Nothing but good to order from chibi.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
D
Dimitri
Rating: 5 out of 5
following a purchase from 12/04/2024
Several orders on the site for a few years now, and always impeccable. Orders are processed and delivered quickly and always in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! :DBon day & see you soon on Chibi Akihabara!
C
Clément J.
Rating: 5 out of 5
following a purchase from 12/04/2024
The parcel is dispatched quickly. The figurines are well protected. Thank you Chibi Akihabara for taking such good care of your orders.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
R
Rayane B.
Rating: 4 out of 5
following a purchase from 10/04/2024
First time ordering on this site, I put 4 stars because, I am a little disappointed the lady who received the package at the relay point told me that it was opened and that she had to tape it. The delivery was a bit delayed but nothing too serious, otherwise the figurine itself is very beautiful and corresponds exactly to the pictures, in very good condition. Prices are respectable, nothing to sayI recommend this site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and recommendation. We are delighted to know that the figurine met your expectations! :)Concerning the incident with the parcel, to avoid this happening again in the future, we recommend that you contact the customer service department of the carrier (Colissimo or DPD) who handled your parcel. By reporting this anomaly, appropriate measures can be taken to guarantee the safety of your future orders.Once again, thank you for your trust and your recommendation.Have a nice day & see you soon :D
R
Raphaël D.
Rating: 5 out of 5
following a purchase from 08/04/2024
Products well packed delivery ok
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
M
Martine B.
Rating: 5 out of 5
following a purchase from 01/04/2024
My order was placed on 01/04 and I have had no news of delivery since, despite an email. Maybe it's because it's a collector's item, but I would have liked a reply.
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Response from CHIBI AKIHABARA
Hello,For this type of problem, we encourage you to contact our customer service department, which is specially dedicated to this type of situation. They will be able to provide you with personalized assistance and answer any questions you may have regarding your order. They will be able to provide you with personalized assistance and answer any questions you may have regarding your order.We kindly ask you to contact us via the ticket system, entering your order reference so that we can help you as best we can.Thank you for your understanding and cooperation.Sincerely,
T
Tatsuki
Rating: 5 out of 5
following a purchase from 03/04/2024
Order after order, and there's always nothing to complain about.top-notch! I recommend it.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
C
Client
Rating: 5 out of 5
following a purchase from 02/04/2024
Product sent, excellent tracking and superbly packaged parcel.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
J
Jessica D.
Rating: 5 out of 5
following a purchase from 11/04/2024
Very satisfied with the fast delivery, the figurines are very well packaged. I recommend this site with my eyes closed.
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Response from CHIBI AKIHABARA
Hello,Thank you for your trust and your recommendation! Have a nice day & see you soon on Chibi Akihabara!
M
Mickael C.
Rating: 5 out of 5
following a purchase from 02/04/2024
Very good quality figurine, packaged with care! Very serious site; all deadlines are met.I will definitely recommend.
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Response from CHIBI AKIHABARA
Hello,Thank you for your trust and for your opinion! Have a nice day & see you soon on Chibi Akihabara!
A
Azha
Rating: 5 out of 5
following a purchase from 03/04/2024
Communication was clear and concise
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
R
Rémi J.
Rating: 5 out of 5
following a purchase from 21/03/2024
Perfect R.A.S
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
C
Christopher B.
Rating: 1 out of 5
following a purchase from 26/03/2024
I've just given the figurine as a gift, and it's got a broken foot, which isn't very good, as you can imagine.
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Response from CHIBI AKIHABARA
Hello,We are very sorry that you received a damaged product, but we would have liked to have had the opportunity to rectify this situation before you left a review. By not contacting us to report the problem, you have unfortunately ended your experience on a negative note. We are here to help you if you have a problem with your order and we would have been delighted to offer you a solution to replace the damaged product. As indicated in our FAQ, we have a specific procedure for dealing with this type of situation to ensure your satisfaction.we have taken immediate action by sending you an email to resolve this issue.please check your inbox and initiate the procedure indicated. We are here to help you and we are determined to rectify this situation to provide you with a satisfactory shopping experience.We thank you for your understanding and cooperation.Looking forward to hearing from you,Sincerely.
H
Hervé M.
Rating: 5 out of 5
following a purchase from 25/03/2024
Product conforms, delivery fast and in good condition. As usual, perfect!
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your feedback on your order! Have a nice day & see you soon on Chibi Akihabra!
J
Jeremy.neocan
Rating: 5 out of 5
following a purchase from 28/03/2024
Well packed parcel, on time. Very satisfied
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
M
MLz
Rating: 5 out of 5
following a purchase from 28/03/2024
Fast delivery and the item was just as described, it was really a perfect order! Highly recommend!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
D
David F.
Rating: 5 out of 5
following a purchase from 25/03/2024
A wide choice at very reasonable prices, quality official licenses and a top-notch delivery service. Packages made with great care and quality. I recommend you with my eyes closed. Thank you for the speed of your service and the pleasant site to browse.
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Response from CHIBI AKIHABARA
Hello,Thank you for your trust and your recommendation. We are grateful for your support. :)We are delighted to read your positive feedback! We strive to offer a wide choice of products at competitive prices while ensuring the quality of official licenses. Your satisfaction is our priority, which is why we attach great importance to the careful preparation of your parcels.Don't hesitate to come back to us if you need anything.See you soon on Chibi Akihabara! Have a nice day!
S
Stéphane S.
Rating: 4 out of 5
following a purchase from 21/03/2024
For my first experience, I'm very satisfied. I didn't want to give a maximum score because I'm waiting to see what happens next, but for now I'm pleasantly surprised.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! We are delighted to hear that you are satisfied with your first order! :DBalive day & see you soon on Chibi Akihabara!
A
Alexandre F.
Rating: 5 out of 5
following a purchase from 21/03/2024
Very good quality figurines.fast delivery after purchase.thanks chibi!
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Response from CHIBI AKIHABARA
Hello,Thank you for your compliments on the quality of the figurines and the speed of delivery! We're delighted to have been able to satisfy you! See you soon on Chibi Akihabara!Have a nice day!
L
Lisa G.
Rating: 5 out of 5
following a purchase from 19/03/2024
Fast delivery and well-protected parcel.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
M
Moi P.
Rating: 3 out of 5
following a purchase from 01/01/2024
My pre-order was forgotten without apology, but quickly made up for anyway.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us. We would like to clarify that there was no oversight regarding your pre-order. In fact, the figurine arrived at our premises on FRIDAY MARCH 15. When you contacted our customer service department, we informed you on the same day that your order would be dispatched on the following Monday, as there are no weekend dispatches and the carrier had already made its stopover.It's important to stress that when we receive new arrivals, we first process the products before dispatching all pre-orders as soon as possible, which can take some time depending on the quantity of goods received. As a result, your order was dispatched on MONDAY MARCH 18 as per your message and as we had mentioned to you, and we apologize for any confusion or concern this may have caused. Your satisfaction is our priority, and we thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. Have a nice day & see you soon on Chibi Akihabara!
A
Aurélie
Rating: 5 out of 5
following a purchase from 15/03/2024
super, always well followed
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Response from CHIBI AKIHABARA
Hi, thanks for taking the time to leave us a review! :D See you soon on Chibi Akihabara! Have a nice day ^^
R
Ryu
Rating: 5 out of 5
following a purchase from 19/03/2024
Packages handled quickly and professionally
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Response from CHIBI AKIHABARA
Hi, thanks for taking the time to leave us a review! :D See you soon on Chibi Akihabara! Have a nice day ^^
M
M. B.
Rating: 5 out of 5
following a purchase from 12/03/2024
Fast shipping, fair prices and a wide choice of figurines and other goodies, as well as access to certain ichiban kuji figurines.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! :D We're delighted that you appreciated our fast shipping service, as well as our wide selection of figurines and other goodies at reasonable prices. Your satisfaction is our priority, and we are grateful for your trust. Have a nice day & see you soon on Chibi Akihabara!
C
Charlotte C.
Rating: 5 out of 5
following a purchase from 11/03/2024
Very good. Nothing to report
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
S
Sofiene S.
Rating: 5 out of 5
following a purchase from 11/03/2024
Very good site serious and careful delivery I recommend it
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive review and recommendation! Have a nice day & see you soon on Chibi Akihabara!
N
Nathalie
Rating: 5 out of 5
following a purchase from 05/03/2024
Good site, good choice, the package is well prepared for transport. I recommend it.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive review and recommendation! Have a nice day & see you soon on Chibi Akihabara!
C
Carine
Rating: 5 out of 5
following a purchase from 27/02/2024
Very fast delivery (48H) as soon as the item is available! Well packed parcel, item conforms to the pre-order.
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Response from CHIBI AKIHABARA
Hello,Thank you for your trust and your positive feedback. :D Have a nice day & see you soon on Chibi Akihabara!
L
Lau J.
Rating: 5 out of 5
following a purchase from 07/03/2024
I received my order very quickly, one day before the expected date, against signature. The figurine is well protected and in perfect condition. This is my first order on the site but I had already bought one of their figurines at Japan Expo, they are very professional, I recommend them.
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Response from CHIBI AKIHABARA
Hello,Thank you for your order and for your positive feedback. :DNWe are pleased that your order arrived quickly and in perfect condition. The protection of our products is a priority for us. Thank you for your recommendation and your confidence. Have a nice day & see you soon on Chibi Akihabara!
O
Oda V.
Rating: 5 out of 5
following a purchase from 09/03/2024
100% Recommends.reliable website, original, high quality products at a great price. Fast home delivery, I recommend it 100%.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your positive experience and for your recommendation :DPassz une bonne journée & à bientôt sur Chibi Akihabara!
G
Guer
Rating: 5 out of 5
following a purchase from 07/03/2024
EXCELLENT 100% RECOMMEND. Reliable website, original, high quality products at a great price. Fast home delivery, 100% recommend.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your recommendation :DPassz une bonne journée & à bientôt sur Chibi Akihabara!
R
Romain L.
Rating: 5 out of 5
following a purchase from 05/03/2024
This is the first time I've ordered from this site and frankly I'm not disappointed, the prices are reasonable but the best thing is to buy 2 figurines if you want to take advantage of free delivery. Otherwise I highly recommend
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Response from CHIBI AKIHABARA
Hello, Thank you for your review & recommendation! :D We're delighted that your first shopping experience on our site lived up to your expectations.Have a nice day & see you soon on Chibi Akihabara!
C
Christopher
Rating: 5 out of 5
following a purchase from 06/03/2024
Customer service is always there! Fast delivery ^^
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback about our customer service and we are delighted to hear that it lived up to your expectations! :DNThank you for your confidence and we hope to satisfy you even more with your next purchases. Have a nice day & see you soon on Chibi Akihabara!
C
Client
Rating: 5 out of 5
following a purchase from 05/03/2024
Perfect, fast delivery and arrived in perfect condition
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Response from CHIBI AKIHABARA
Hello,We are pleased that your order was shipped quickly and arrived in perfect condition. Have a nice day & see you soon :D
T
TC
Rating: 5 out of 5
following a purchase from 27/02/2024
The products were received as soon as possible and the staff are very helpful and pleasant on the phone. Thank you very much!
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Response from CHIBI AKIHABARA
Hello,We are delighted that you received your products quickly, and thank you for your compliments on the availability and friendliness of our staff. We appreciate your positive feedback and remain at your disposal for any future requests. Thank you for being part of our community, and see you soon! ^^
P
Philippe D.
Rating: 1 out of 5
following a purchase from 28/02/2024
16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...
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Response from CHIBI AKIHABARA
Dear customer,We have read your review on Trustpilot and understand your disappointment at receiving the figurine with an 11-centimeter black base, which was not specified in the supplier's product sheet. We sincerely apologize that this has led to your frustration after a 16-month wait.We would like to assure you that we do our utmost to provide a satisfactory purchasing experience for our customers, and we regret that this situation has tarnished your perception of our service. We understand the importance of details such as product size, and apologize for any confusion this may have caused.It is important to note that visual information and product details are provided to us by our suppliers, (whose information originally comes from the manufacturer) during the process of publishing on our site. Unfortunately, we do not have full control over these aspects prior to product release, as we are not the manufacturers. We have carried out extensive checks on other competing sites and found that the information and photos shared are the same as those we have, but we understand that this does not resolve your disappointment. To remedy the situation, and since we are not satisfied with this product, the best option is to return the figurine within 14 days of receipt of the package, in its original packaging and ensuring that it is well protected. Once we have received the return, we will proceed with a refund or any other solution you deem appropriate. As specified in our e-mail, we are determined to resolve this situation in order to restore your confidence in our service. Customer satisfaction remains our top priority, and we thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
M
Martial D.
Rating: 5 out of 5
following a purchase from 05/03/2024
Perfect delivery even if delivered to your home instead of the chosen parcel relay.
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Response from CHIBI AKIHABARA
Hello,We're sorry for any inconvenience caused by the change in delivery address, but we're delighted that your parcel arrived in perfect condition despite this. We'll take note of this and investigate what happened so that this hassle doesn't happen again. We take note of this and will investigate what happened so that this problem does not recur in the future.Bonne journée & à bientôt sur Chibi Akihabara :D
E
Eranoc
Rating: 5 out of 5
following a purchase from 01/03/2024
Delivered on time for a birthday party. Thanks to you, the item is top notch.
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Response from CHIBI AKIHABARA
Hello,We are delighted to have been able to contribute to a successful birthday. Thank you for your review, and we're glad the article met your expectations.Have a nice day & see you soon! :D
G
Gregoire P.
Rating: 5 out of 5
following a purchase from 05/03/2024
Fast service, good quality figurines, affordable prices
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Response from CHIBI AKIHABARA
Hello,Thank you for your compliments on our fast service, the quality of our figurines, and our affordable prices. Have a nice day & see you soon on Chibi Akihabara! :D
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