The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
All reviews
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Delphine M.
Rating: 5 out of 5
following a purchase from 04/03/2024
Although there was a delay with the pre-orders, the figurines arrived in very good condition and are magnificent. I'm super happy and the little surprise gifts (Christmas time) are adorable?
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe are delighted that the figurines arrived in very good condition and that you like them. ^^Happy day & see you soon!
M
Marie-C
Rating: 4 out of 5
following a purchase from 28/02/2024
nickel as usual my pre-ordered figurine arrived safely.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
A
Anthony F.
Rating: 5 out of 5
following a purchase from 28/02/2024
Great experience. Parcel always well protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! We appreciate your positive feedback about your experience and the protection of your parcels.Good day to you & see you soon!
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Isabelle B.
Rating: 3 out of 5
following a purchase from 28/02/2024
Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.
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Response from CHIBI AKIHABARA
Hello,We understand your frustration with the extended wait for your pre-order due to supplier and manufacturer release delays. We share your concern and do our best to fulfill orders on time. Unfortunately, we are limited by our suppliers' delays. We appreciate your understanding and remain at your disposal for any further questions.Have a nice day :)
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Baptiste B.
Rating: 3 out of 5
following a purchase from 06/03/2024
I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for your comment and we are delighted that the Yuji Itadori figurine met your expectations in terms of quality and price. However, we sincerely regret that the box was damaged in transit due to insufficient packaging. As stated on our website, it is essential to always make a reservation when a parcel arrives damaged in order to resolve any transport-related issues if this is the case.We take your feedback on board and are committed to improving our protection procedures to avoid such incidents in the future. We value your feedback, and hope to have the opportunity to regain your full satisfaction with future purchases.Have a good day and see you soon on Chibi Akihabara.
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Anthony
Rating: 5 out of 5
following a purchase from 27/02/2024
Impec as usual.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! :DBay to you & see you soon!
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Paget
Rating: 4 out of 5
following a purchase from 27/02/2024
Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your pre-order experience. We understand your disappointment about the late availability of the item, especially when it is a Christmas gift. Advertised lead times for pre-orders are set by our suppliers and the manufacturer, but unfortunately they are not always met due to various factors such as transportation, economic issues, or production delays.We are aware that prolonged waiting can be frustrating for our customers, and we sincerely apologize for any inconvenience this may have caused. We would like to assure our customers that we do our utmost to fulfill orders on time. Your understanding is important to us, and we appreciate your patience. Thank you for your confidence, and we hope to have the opportunity to offer you a smoother shopping experience for your next orders.Have a nice day & see you soon!
J
Jasmin V.
Rating: 1 out of 5
following a purchase from 26/02/2024
Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.
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Response from CHIBI AKIHABARA
Hello,We sincerely apologize for the inconvenience you experienced with your order. We understand your frustration and are sorry that your experience did not live up to your expectations. We greatly appreciate your loyalty as a long-time customer, and deeply regret the difficulties you encountered during the replacement process.We recognize that we were unable to see what the problem really was, the interlocking parts seen in the photos created confusion and delayed the replacement process, we sincerely apologize for any misunderstanding that may have occurred.We take these concerns very seriously, and are actively working to improve our internal processes to avoid such situations in the future. Your feedback is extremely valuable to us, and we assure you that we are implementing corrective measures to ensure better communication and quicker resolution of any issues.Regarding the management of the replacement of your figurines, our department has taken the necessary steps. Once again, we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and patience during this time. If you have any further questions or concerns, please do not hesitate to contact us directly so that we can quickly resolve any outstanding issues.Thank you for giving us the opportunity to rectify this situation, and we look forward to providing you with a positive customer experience in the future.Sincerely.
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Ines
Rating: 4 out of 5
following a purchase from 28/02/2024
You always answered my questions, even if I was a bit insistent...
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
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Marilys V.
Rating: 2 out of 5
following a purchase from 28/02/2024
Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.
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Response from CHIBI AKIHABARA
Hello,We sincerely regret to learn that your purchasing experience did not meet your expectations. We have taken note of your disappointment regarding the pre-ordered figurine, in particular due to the differences in quality compared to the photo on the website.In order to better understand your situation and resolve any possible problems, we sent you an e-mail on 06/03 requesting more information on the product in question. Unfortunately, we have not yet received a reply from you. It's important to stress that the photos and information we display come from the manufacturer and supplier, over whom we unfortunately have no direct control. If you could take the time to reply to our email, we would be grateful if we could resolve this situation satisfactorily. We would like to assure our customers that we are here to support them throughout their shopping experience.Thank you for your understanding, and we remain at your disposal for any questions or concerns.Looking forward to hearing from you,Have a nice day.
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Mme M.
Rating: 5 out of 5
following a purchase from 27/02/2024
Compliant product with very careful packaging.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
S
Solenn
Rating: 5 out of 5
following a purchase from 28/02/2024
Superb figurines, fast and well-protected shipment, everything perfect!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
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William W.
Rating: 5 out of 5
following a purchase from 28/02/2024
The figurine is just magnificent
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
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Danh N.
Rating: 5 out of 5
following a purchase from 27/02/2024
Well-packaged parcel, product as pictured
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
H
HugoAndCars
Rating: 5 out of 5
following a purchase from 28/02/2024
Chibi's reputation is well established, everything is perfect as usual! ??
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! Have a nice day & see you soon ^^
C
Client
Rating: 5 out of 5
following a purchase from 28/02/2024
Very good service that responds fairly quickly and the shipment is fast and very well packaged.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBon day & see you soon on our site!
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David T.
Rating: 4 out of 5
following a purchase from 27/02/2024
Delivery: goodProduct: correct
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
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Demosys
Rating: 5 out of 5
following a purchase from 28/02/2024
Perfect figurine received 3 months early
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
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Alexdu84
Rating: 5 out of 5
following a purchase from 28/02/2024
Order received and complies with the pre-ordered product, the staff answers our questions and the packages are very well protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
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Mikaël D.
Rating: 4 out of 5
following a purchase from 27/02/2024
Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
J
Juju B.
Rating: 5 out of 5
following a purchase from 27/02/2024
Impeccable figurines, very well packaged. I recommend this very safe site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
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Arnaud
Rating: 5 out of 5
following a purchase from 27/02/2024
I am always satisfied with my orders from you. The care you take with the package and then the super fast shipping as soon as you receive the merchandise. Thank you to your teams for the work you do.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders! Thank you for your opinion & your loyalty! :DBon day & see you soon on Chibi Akihabara!
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Delorme R.
Rating: 5 out of 5
following a purchase from 27/02/2024
Fast and accurate delivery ????
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
C
Client
Rating: 4 out of 5
following a purchase from 27/02/2024
I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to share your purchase experience. :)We understand your frustration at the significant delay in the delivery of your pre-order, initially scheduled for October and finally received in February. We sincerely apologize for the extended wait, but are delighted to see that the figurine is as you expected and was well packaged.We appreciate your positive feedback regarding our responsive customer service. Your satisfaction is our priority, and we take your feedback into account to improve our processes.Thank you for your understanding and trust. We appreciate your patience, and look forward to providing you with a smoother shopping experience for your future orders.Sincerely yours & see you soon :)
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Air M.
Rating: 5 out of 5
following a purchase from 27/02/2024
Fast and efficient, product sent as a group (pre-order and item available) I would recommend without hesitation.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
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Philippe N.
Rating: 5 out of 5
following a purchase from 29/02/2024
Unobtainable anywhere else, and at this price. Ordered on Thursday, received on Friday and still well protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBon day & see you soon on Chibi Akihabara!
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Codex
Rating: 5 out of 5
following a purchase from 20/02/2024
I have already ordered 2 times and each time the delivery time is fast and everything arrives in excellent condition. I recommend this site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
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Cindy D.
Rating: 5 out of 5
following a purchase from 21/02/2024
The products arrive well packaged and in good condition, and they don't take long to arrive.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBalive day & see you soon!
G
Grard L.
Rating: 5 out of 5
following a purchase from 25/02/2024
I only gave it away yesterday for the birthday of someone who loves anime and found it really beautiful.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that the person for whom this product was intended is satisfied! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
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Nathalie C.
Rating: 5 out of 5
following a purchase from 21/02/2024
Fast, accurate shipping. Wide choice of figurines and goodies at reasonable prices. Top communication. A store to discover for all anime and manga fans. ??
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Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our store! :DV Wishing you a pleasant day & see you soon on Chibi Akihabara!
R
Rosine
Rating: 4 out of 5
following a purchase from 19/02/2024
It's very good despite a lack of communication on the status of the order.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! :DNWe take note of your comment and we will do our best to improve on this point.Have a nice day & see you soon :)
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Arù
Rating: 5 out of 5
following a purchase from 14/02/2024
Great product for cheap, I bought a Law figurine for my wife and it's mega qualy! It arrived right on Valentine's Day, she really loved her gift! Fast delivery, product intact and really beautiful, in short I'm thinking of recommending them for my own pleasure!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that your wife is happy with her figurine! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
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F.
Rating: 5 out of 5
following a purchase from 12/02/2024
Second order placed and no problem, once again ????
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your second order from us! Thank you for your feedback! :DBonjour & à bientôt sur Chibi Akihabara !
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Alexandre P.
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast delivery and compliant products
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
L
Luca L.
Rating: 4 out of 5
following a purchase from 12/02/2024
Delivery time
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Response from CHIBI AKIHABARA
Hello,Thank you for posting a review.Please let us know what we could improve to get 5 stars :DVWishing you a pleasant day & see you soon!
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Frédéric P.
Rating: 5 out of 5
following a purchase from 14/02/2024
Order received on time. Good packaging.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Alex
Rating: 5 out of 5
following a purchase from 12/02/2024
1st successful order: affordable price and fast shipping. I'm delighted.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBonjour & à bientôt sur Chibi Akihabara !
F
Fabien
Rating: 4 out of 5
following a purchase from 08/02/2024
Well received! Chibi aki... Did his job properly. Figure and box ok !!! Can't say the same for the delivery people. Home delivery equals relay point ??? Strange, especially when you wait at home on purpose ...
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your opinion :)Concerning the delivery, we advise you to report this anomaly to the customer service of the carrier concerned so that it does not happen again, because unfortunately we are not responsible for this choice of the deliveryman.Have a nice day & see you soon!
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Gaston M.
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast delivery, super pretty figurine, very well protected parcel, I recommend it!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
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Manami M.
Rating: 5 out of 5
following a purchase from 08/02/2024
Figures as described. Fast shipping, well protected figurines !!!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
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