English 
P
Rating: 5 out of 5
Very good but a little expensive
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 613 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
All reviews
N
Rating: 5 out of 5
Great price very convenient locations
I
Rating: 4 out of 5
Clear, simple
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E
Rating: 5 out of 5
Very good service. I only suggest to have something like a "Totem", an device, a fix phone or a real person at the room in case of some problem. Exist a number to call and a channel to chat, but as a tourist, not always we have internet or mobile phone connections
P
Rating: 5 out of 5
It was so easy to book online and 15€ to be baggage-less and explore Paris however you want for the day really isn’t expensive! Nice experience!
Y
Rating: 4 out of 5
While the site wants to attract customers with rates starting at 2 euros, the reality is that the rate is +18 euros per day. Opening hours are short, from 08:00 a.m. to 10:00 p.m. Reservations are required before you arrive to obtain your access code to the chamber.
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Response from CITY-LOCKER Paris
Hello Yann, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). To be even more precise in our reply, the rate is MAX 15€/day and not 18€. We hope to see you again and wish you a pleasant day!
A
Rating: 5 out of 5
Perfect, everything went smoothly !
S
Rating: 5 out of 5
Easy and hassle free luggage storage close to Eiffel Tower. I used it twice and I don’t face any technical problems at all. I was bit worried after seeing some reviews in the beginning. If you go with the proper instructions, you will get a good service.
A
Rating: 4 out of 5
Nice and safe but a bit expensive
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L
Rating: 3 out of 5
Useful, but a 1/2-day rate is essential
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L
Rating: 4 out of 5
practical and easy
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S
Rating: 5 out of 5
Easy to find, big locker, easy to access
E
Rating: 1 out of 5
I did not receive the code to actually get into the locker in the confirmation email. When I called, there was no response. As the lockers are non-refundable I would not recommend as I cannot get the money back.
Response from CITY-LOCKER Paris
Hello Mrs Greathead, After reading your review during your time at City-Locker, we are truly sorry that you had a bad experience, indeed in case of surbooking we immediately refund the customers and we propose 15% off discount to book in another location. Unfortunately, in your case, we didn't see that it happened. However, we would be happy to refund your booking. Have a great day and we hope to see you soon in one of our stores.
R
Rating: 5 out of 5
Easy to book, nearby the train- and metro station.
H
Rating: 5 out of 5
Very practical!
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G
Rating: 5 out of 5
Very easy to order, even at the last minute. Email with codes came through quickly.
R
Rating: 5 out of 5
Very easy to use, we were able to go back and pick up or store more stuff in the same locker throughout the day as needed. Very safe option for storage. Will use again.
A
Rating: 5 out of 5
Hello
J
Rating: 5 out of 5
it's a really good concept!
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C
Rating: 5 out of 5
worked well
環
Rating: 1 out of 5
I can't open locker！！
Response from CITY-LOCKER Paris
Hello 環 we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
R
Rating: 5 out of 5
Easy to access and safe
L
Rating: 5 out of 5
It was top! I recommend!
H
Rating: 5 out of 5
Easy access and very secure
M
Rating: 4 out of 5
Everything worked out fine other than you have to press the buttons firmly in to open the doors
L
Rating: 3 out of 5
Clean lockers, safe place. However the size does not fit 4 x 24 inch suitcases. Only 2.
Also some are highly siruated which makes lifting heavy luggage bags into it very difficult.
Also some are highly siruated which makes lifting heavy luggage bags into it very difficult.
Response from CITY-LOCKER Paris
Hello Lang Ha, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
J
Rating: 4 out of 5
Easy to use. Does not depend on an app
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A
Rating: 5 out of 5
Clean, efficient and convenient.
C
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
excelente! muy seguro e instrucciones claras.
J
Rating: 5 out of 5
It's all very simple...
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C
Rating: 5 out of 5
What a great asset for early arrivals in Paris! Locked up my bags and got several hours of exploring in before my accommodations were available.
T
Rating: 4 out of 5
Lack of information inside (I had to help other customers)
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V
Rating: 5 out of 5
Perfect
P
Rating: 4 out of 5
It could be cheaper because 15€ to leave the stuff is a bit expensive
S
Rating: 5 out of 5
Great location to keep your bags for the day. Very secure and easy to use.
V
Rating: 4 out of 5
The setup is well organised and it was simple enough to access the facility.
I was struggling with a sore back on the day though, and I was very surprised when I discovered the locker was on the third level up. I had to hoist a 25kg suitcase up to head height with no-one to ask for help. I struggled and am a woman of medium to good strength. For someone less able this would be a show-stopper and make the service completely unusable.
I was struggling with a sore back on the day though, and I was very surprised when I discovered the locker was on the third level up. I had to hoist a 25kg suitcase up to head height with no-one to ask for help. I struggled and am a woman of medium to good strength. For someone less able this would be a show-stopper and make the service completely unusable.
A
Rating: 5 out of 5
Perfect!
The location is good, between Eiffel tower and Invalids, and you can reach it by train or bus easily.
The access with security code was very easy and safe. The same with the process to open the locker.
Very clean and safe, easily to repeat and recommend.
The location is good, between Eiffel tower and Invalids, and you can reach it by train or bus easily.
The access with security code was very easy and safe. The same with the process to open the locker.
Very clean and safe, easily to repeat and recommend.
U
Rating: 5 out of 5
Nice
K
Rating: 3 out of 5
Impractical code
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Response from CITY-LOCKER Paris
Hello #FIRSTNAME#, Thank you for using our service and for giving us your feedback. In our constant concern to improve our quality of service, could you please tell us if you have encountered any difficulties so that we can rectify any malfunctions and improve our service, and suggest a code format that you think would be more suitable and that would enable us to maintain the level of security we want to provide? Many thanks and we look forward to hearing from you at [email protected] and to seeing you again in one of our areas. We wish you a pleasant evening.