Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 12 001 published reviews
5 10,3k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

All reviews

K
Kaustav D.
Rating: 1 out of 5
following a purchase from 23/01/2024
I have tried facing lot of issues when I opened the lock
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
J
Jacqueline S.
Rating: 5 out of 5
following a purchase from 17/01/2024
Excellent - so easy to use, lockers are decent size
S
Stephanie M.
Rating: 5 out of 5
following a purchase from 21/01/2024
Practice
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Kathreen Joy D.
Rating: 5 out of 5
following a purchase from 20/01/2024
It was very easy to reserve a prenotation and what I really liked about City Locker is that there’s no time option, so you can leave your luggage and pick it up whenever you want
G
G S.
Rating: 5 out of 5
following a purchase from 17/01/2024
Handy, convenient and easy to use
D
Daisy W.
Rating: 5 out of 5
following a purchase from 16/01/2024
easy to book, booked outside and got the confirmation straight through. Left in a safe place
G
Gerard B.
Rating: 2 out of 5
following a purchase from 16/01/2024
much too expensive..2h or 24h same price
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Response from CITY-LOCKER Paris
Gerard Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
A
Andrés R.
Rating: 5 out of 5
following a purchase from 21/01/2024
Sencillo de usar, cerca a la torre eiffel, excelente horario.
R
Raffaele T.
Rating: 4 out of 5
following a purchase from 19/01/2024
Conveniently located. Clean environment. The locking pads need update, buttons are very hard to operate.
E
Eike M.
Rating: 4 out of 5
following a purchase from 20/01/2024
Working all good, I think the weekend rates are on the high side though
S
Su Y.
Rating: 5 out of 5
following a purchase from 14/01/2024
Great
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Isabelle D.
Rating: 5 out of 5
following a purchase from 05/01/2024
Reservations are easy and the directions are clear. No worries about access. Very interesting and practical service. I'll definitely use it again the next time I'm in Paris.
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Francesco B.
Rating: 5 out of 5
following a purchase from 19/01/2024
comodo e conveniente!
S
Sabine C.
Rating: 3 out of 5
following a purchase from 20/01/2024
Effective but excessively expensive 15 euros for a few hours
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Response from CITY-LOCKER Paris
Hello Sabine, Thank you for using our service. For security reasons, we are unable to keep the boutique open 24 hours a day at the moment. All this information is clearly shown on our website and on the booking confirmations. However, we hope to see you again in one of our Citylockers and wish you a pleasant day.
S
Sam A.
Rating: 5 out of 5
following a purchase from 20/01/2024
Amazing experience, thank you!
T
Tiphaine G.
Rating: 4 out of 5
following a purchase from 18/01/2024
Great place to drop off your stuff! Everything is very practical
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Ana Q.
Rating: 5 out of 5
following a purchase from 20/01/2024
Excelente
P
Pascale J.
Rating: 5 out of 5
following a purchase from 12/01/2024
Easy to use
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Natsumi W.
Rating: 5 out of 5
following a purchase from 14/01/2024
C’était très confortable.
A
Aleksei P.
Rating: 4 out of 5
following a purchase from 14/01/2024
good
M
Marta I.
Rating: 5 out of 5
following a purchase from 18/01/2024
Buena ubicación. Las taquillas grandes, entraban 3 maletas pequeñas. Perfecto
C
Charlotte C.
Rating: 5 out of 5
following a purchase from 18/01/2024
So easy to use! I was on my way to drop my case at Gare du L’Est when I spotted this place on the way. The location is super easy and central, and the whole thing felt very safe. Quite expensive for the time I used it for, but I was very grateful to have them stored so securely.
E
Erica D.
Rating: 4 out of 5
following a purchase from 07/01/2024
Good service, not sure how it compares price-wise to other locker facilities as I didn't do much research beforehand.
A
Aida L.
Rating: 5 out of 5
following a purchase from 16/01/2024
Very good! 100% recommendable
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Florencia M.
Rating: 5 out of 5
following a purchase from 13/01/2024
Really simple and useful
R
Roland B.
Rating: 5 out of 5
following a purchase from 16/01/2024
Convenient, clean, secure. Easy online booking and payment, top-notch!
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Katheryn O.
Rating: 1 out of 5
following a purchase from 27/12/2023
The idea is good but leaving everything at the service of a computer is not so good. There is no staff to guide or assist you, much less someone to help you if you make a mistake. There is also no option to change the reservation date, after a mistake, horrible.
Response from CITY-LOCKER Paris
Bonjour Katheryn, Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté. Les avez vous contacté? En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou vous envoyer un technicien.
S
Sylvain R.
Rating: 3 out of 5
following a purchase from 16/01/2024
Unfortunately no price per hour
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Response from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day(8:00-22:00). We hope to see you again and wish you a pleasant day!
J
José Maria F.
Rating: 1 out of 5
following a purchase from 15/01/2024
No pongo cero estrellas porque no se puede.
Hice una reserva de una taquilla para dejar mis maletas en Paris y jamás pude usar el servicio. Las claves que me dieron para abrir la puerta y la taquilla, no funcionaron, llamé al teléfono de soporte que tienen, para que me ayudaran y jamás me atendieron. Deje tres mensajes en el contestador y jamás me llamaron para darme soporte. Eso si, los 8€ que pagué por hacer la reserva anticipada, si que los han cobrado. He pedido a PayPal que me devuelvan el dinero que les he pagado, ya que no han cumplido con su compromiso. El servicio de atención al cliente una autentica vergüenza. Jamás volveré a usar City Locker y por supuesto no voy a recomendárselo a nadie. Una estafa y una basura de servicio.
Response from CITY-LOCKER Paris
Bonjour José Maria et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
A
Anne H.
Rating: 3 out of 5
following a purchase from 16/01/2024
Just a bit pricey
Response from CITY-LOCKER Paris
Anne Merci d’avoir utilisé notre service. Nous prenons bonne note de votre remarque que nous allons remonter au service concerné. Le prix de 15€/jour/4 bagages , soit 3,75€ du bagages pour la journée ce qui fait de notre service le moins cher de Paris aux vues du niveau de sécurisation du baggage que nous offrons. Nous prenons note de vos commentaires et ferons de notre mieux pour gagner vos 5 étoiles lors de votre prochaine visite. En espérant vous revoir bientôt.
P
Philippe L.
Rating: 4 out of 5
following a purchase from 13/01/2024
Very good service, easy and efficient.
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Celine L.
Rating: 5 out of 5
following a purchase from 14/01/2024
parfait
A
Anne S.
Rating: 3 out of 5
following a purchase from 14/01/2024
Expensive. No instructions for the return of the suitcase.
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Response from CITY-LOCKER Paris
Hello Anne and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. As the baggage retrieval procedure is the same as for drop-off, we did not feel it necessary to specify this in order not to create any confusion. We look forward to seeing you again in better conditions.
F
Francois B.
Rating: 5 out of 5
following a purchase from 14/01/2024
Very convenient service!
M
Martin P.
Rating: 5 out of 5
following a purchase from 14/01/2024
No left luggage in Gare du Nord station so this was a life-saver
E
Elisa G.
Rating: 5 out of 5
following a purchase from 13/01/2024
Servizio gestito perfettamente.
C
Caroline F.
Rating: 5 out of 5
following a purchase from 07/01/2024
Very good service!
H
Hajar E.
Rating: 4 out of 5
following a purchase from 13/01/2024
Hhhh
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Oceane C.
Rating: 5 out of 5
following a purchase from 07/01/2024
Very practical and easy to access.
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Gaia Milena R.
Rating: 5 out of 5
following a purchase from 06/01/2024
Instructions to enter the "shop" and open/close the locker arrived as soon as the payment had been done and it was very easy to lock all our bags. Really usefull
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