Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 610 published reviews

5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

All reviews

Verified Buyer

Published on 09/03/2023 à 15h39 following a purchase from 05/03/2023

Pretty good. But should have hourly / half day rates.

Acheteur Vérifié

Published on 09/03/2023 à 14h55 following a purchase from 05/03/2023

Everything went very smoothly and the code was sent immediately. Loxal and locker very clean. Capacity as described. Very satisfied with the service.

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Response from CITY-LOCKER Paris Published on 24/03/2023

Brunehilde We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.

Verified Buyer

Published on 08/03/2023 à 18h10 following a purchase from 03/03/2023

Locker comodo ma distante dalla zona turistica

Response from CITY-LOCKER Paris Published on 08/03/2023

Bonsoir Thanks for using our service and for your feed back. The location you have booked is 10 mn walking distance from Eiffel Tower and musée du quai Branly not sure it is very fare. By the way all the distances information are given in our website so that you can choose not to book if you think it’s to fare from where you want to go. Sorry you didn’t enjoy our service.

Acheteur Vérifié

Published on 08/03/2023 à 15h40 following a purchase from 27/02/2023

Well placed

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Verified Buyer

Published on 08/03/2023 à 14h57 following a purchase from 22/02/2023

Good location, easy access, happy with service.

Acheteur Vérifié

Published on 08/03/2023 à 10h11 following a purchase from 17/02/2023

Very convenient and well located. I will recommend!!!

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Verified Buyer

Published on 07/03/2023 à 22h17 following a purchase from 27/02/2023

A little difficult to locate in a city you are not familiar.

Acheteur Vérifié

Published on 07/03/2023 à 15h37 following a purchase from 25/02/2023

Very good

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Acheteur Vérifié

Published on 07/03/2023 à 15h18 following a purchase from 19/02/2023

easy simple

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Verified Buyer

Published on 06/03/2023 à 22h51 following a purchase from 14/02/2023

Everything was fine except for the size of the locker. For the price, was expecting to fit a size 79/29 checked in luggage + standard hand carry luggage. To my surprise only the 79/29 could fit plus about 5 inches on top only. Disappointing.

Response from CITY-LOCKER Paris Published on 07/03/2023

Hello Emmanuel, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

Verified Buyer

Published on 06/03/2023 à 22h16 following a purchase from 26/02/2023

It was really easy to use. The lockers got enough space and the price is absolutely fine. I recommend it to everyone who wants to keep his luggage in a safe and clean place.

Verified Buyer

Published on 06/03/2023 à 10h32 following a purchase from 27/02/2023

Perfect!

Verified Buyer

Published on 05/03/2023 à 22h15 following a purchase from 15/02/2023

Very far from the estation

Response from CITY-LOCKER Paris Published on 05/03/2023

Bonjour Thanks for using our service To be able to give an appropriate answer ton your advice and feedback could you please tell us which station you are talking about? Are you sure you did book the right location according to where you were staying? Please help us giving you the best answer. Thank you

Verified Buyer

Published on 05/03/2023 à 18h06 following a purchase from 28/02/2023

Easy to book, great as we didn’t fly until late evening. Definitely use again

Verified Buyer

Published on 05/03/2023 à 17h42 following a purchase from 01/03/2023

Easy straightforward instructions. Safe lockers. Would definitely use it again when in Paris.

Verified Buyer

Published on 04/03/2023 à 15h21 following a purchase from 11/02/2023

Todo perfecto y muy facil

Verified Buyer

Published on 04/03/2023 à 14h43 following a purchase from 28/02/2023

comodo ed efficiente

Acheteur Vérifié

Published on 04/03/2023 à 10h55 following a purchase from 23/02/2023

very well located for those taking the train to Gare Saint Lazare

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Verified Buyer

Published on 03/03/2023 à 22h59 following a purchase from 07/02/2023

Great service, easy to find and easy to use. Wish every city had this.

Acheteur Vérifié

Published on 03/03/2023 à 21h25 following a purchase from 27/02/2023

far too expensive

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Response from CITY-LOCKER Paris Published on 06/03/2023

Hello Charlotte, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.

Verified Buyer

Published on 03/03/2023 à 18h54 following a purchase from 22/02/2023

Simple and easy to use.

Acheteur Vérifié

Published on 03/03/2023 à 18h16 following a purchase from 22/02/2023

I don't know.

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Response from CITY-LOCKER Paris Published on 04/03/2023

Thank you for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations; more details would help us improve the quality of our service.

Verified Buyer

Published on 03/03/2023 à 15h45 following a purchase from 27/02/2023

no complaints, easy activation, good to reach from the train station. Excellent if storage for full days is needed, but since there's only full rent days and not per hour, it can be a little pricey depending on how long the locker is needed.

Acheteur Vérifié

Published on 03/03/2023 à 09h24 following a purchase from 22/02/2023

Very good

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Verified Buyer

Published on 03/03/2023 à 08h06 following a purchase from 26/02/2023

The locker wouldnt open with the code, so we couldnt use the service. There were 4 other people waiting inside who aklso couldnt access their locker. One guy was o0n the phone to the help line phone nummber, but there was nobody picking up the phone to help

Response from CITY-LOCKER Paris Published on 03/03/2023

Sorry you have had a problem in using our service. No problem has been reported by you or other people that day and we have check in our system and it reports that the locker has been open at 12:50:56 the 1rst time and 12:51:15 the second time May be you just do not pull the door? Further more no message has been left on our hotline mentioning any problem. When you call the hotline it asks you in 3 languages to leave a message in case of emergency so that we can call you back. Could it be you have not called the right number? And finally we have check the phone number given by you and didn't find any call; have you used another tel number? Please get in touch with our custumer's service so that we can face this problem and of course refund you if we considered it is a technical problem

Verified Buyer

Published on 02/03/2023 à 22h53 following a purchase from 26/02/2023

Fácil de usar 3 bastante útil

Acheteur Vérifié

Published on 02/03/2023 à 17h40 following a purchase from 20/02/2023

Super easy and safe.

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Verified Buyer

Published on 02/03/2023 à 17h15 following a purchase from 25/02/2023

Very happy. For one bag, the price would have been a bit much, but we had 3 big bags and we wanted to enjoy our final day in Paris without carrying all the stuff around. 15 euros feels like a bit much for storage, but it was right in the city center close to the places we wanted to see on our last day. 15 euros for freedom was worth it in my opinion!

Verified Buyer

Published on 02/03/2023 à 15h53 following a purchase from 21/02/2023

Locker didn't close properly after I revisited to retrieve something. I called the emergency line 5 times: nobody answered.

Response from CITY-LOCKER Paris Published on 02/03/2023

Joshua Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message; didn't you received them? We are really sorry you have had problem in using our service and will be very happy to offer you a free storage next time you come to visit Paris.

Verified Buyer

Published on 02/03/2023 à 15h31 following a purchase from 26/02/2023

very good service, and information to get in to the lockers!

Verified Buyer

Published on 02/03/2023 à 15h15 following a purchase from 26/02/2023

Great! The size of the locker is perfect!

Verified Buyer

Published on 02/03/2023 à 14h06 following a purchase from 25/02/2023

Very easy to book, although quit3 expensive

Acheteur Vérifié

Published on 02/03/2023 à 11h36 following a purchase from 24/02/2023

Easy to book, no access worries.

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Verified Buyer

Published on 01/03/2023 à 22h04 following a purchase from 20/02/2023

Very easy access and very good service !!

Verified Buyer

Published on 01/03/2023 à 20h49 following a purchase from 24/02/2023

The buttons to type in the code do not work properly. I had to reenter the code 5-6 times for it to work, and this had already been the case when I used it in October 2022.
Also a large spanish family (15+) entered the citylocker so we had to wait more than 15 minutes because they would not move...
Other than that nothing to say, simple and efficace...would use again

Verified Buyer

Published on 01/03/2023 à 19h17 following a purchase from 24/02/2023

Easy to use and access

Verified Buyer

Published on 01/03/2023 à 15h04 following a purchase from 24/02/2023

As advertised.

Verified Buyer

Published on 01/03/2023 à 12h57 following a purchase from 25/02/2023

PERFECT

Acheteur Vérifié

Published on 01/03/2023 à 12h00 following a purchase from 24/02/2023

Everything perfect

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Verified Buyer

Published on 01/03/2023 à 04h16 following a purchase from 19/02/2023

Simple and effective. Great location

Response from CITY-LOCKER Paris Published on 01/03/2023

Thanks Luca for using our service and for your feeedback and for your 5 stars.