/10
★★★★★
based on 5988 published reviews
★★★★★
based on 5988 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The only base that specifies to have the option of automatic shutdown timer is black and incorporates a different control to the others with the buttons to turn off in 4h,5h,6h and 8h, as I bought this for that reason and I received the black base but with the other control of the other bases that does not have the buttons to time off, so it turns out that I have a black base that I can not program to turn off alone as I needed. Waiting for them to give me a solution because so far the only thing they answer me that they have sent me the black base which is the one I bought, as if that solved the problem, the problem I explain to them is the remote that is another with which you can not program off, so I lack that function as long as they do not send me the correct remote announced on the web with that base.
Antonio S.
purchased on 15/12/2022
Translated review2/5
★★☆☆☆
Some of the finishes are poorly finished. I sent an email, but of course no answer. Too bad because it was a Christmas gift. I am disappointed.
Audrey M.
purchased on 25/11/2022
Translated review Answer from Pictyourlamp.com
Hello,
We are to learn that the rendering does not suit you. It is sometimes possible that a production error occurs, unfortunately we did not receive your email, please contact us at the following address [email protected] .
Sincerely
Ophélie from Lampephoto.fr
We are to learn that the rendering does not suit you. It is sometimes possible that a production error occurs, unfortunately we did not receive your email, please contact us at the following address [email protected] .
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Process absolutely fine. However, have written a Beastandung about the defect of the Bluetoothbox and have not yet received a response.
Nicole B.
purchased on 17/12/2022
Translated review3/5
★★★☆☆
Delivery time takes too long
Sascha S.
purchased on 18/12/2022
Translated review2/5
★★☆☆☆
The customer service / quality is deplorable I have not had any acknowledgement of receipt of order. I sent several emails before getting a misleading answer telling me that my order was lost and then telling me that they had too many orders. I received my order in accordance with my request. Instead of 72 hours I got it after 30 days
Virginie D.
purchased on 21/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time. However, we have the 24-hour manufacturing time to take into account. Then there is the carrier's delay, which, like all carriers, encounters difficulties in the run-up to Christmas. We are very sorry for this delay which is beyond our control.
Best regards,
Lisa from Lampephoto.fr
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Unfortunately, the first lamp came mislabeled...have contacted customer service who then answered only after 10 days. There should be a new lamp on the way, hopefully that is then correctly labeled
Hannah S.
purchased on 02/12/2022
Translated review3/5
★★★☆☆
On the website it says delivery 24-72 hours, I was expecting 1 week.
Inna K.
purchased on 02/12/2022
Translated review3/5
★★★☆☆
Deadline not respected and format error. No commercial gesture despite several emails.
Laurence B.
purchased on 01/12/2022
Translated review Answer from Pictyourlamp.com
Hello, we hope that our exchanges will have satisfied you and that our return with the lamp in the correct format will have been delivered in time. We apologize for the delay in processing your emails, unfortunately during the holiday season we receive many requests which may influence the response time of some emails. We thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
The delivery has worked perfectly. But unfortunately, my request to you regarding the battery compartment has not been answered to date. I find that not so good. Because neither normal batteries or rechargeable batteries put the LED lamp in the light. Only via USB the LED lamp lights up. Why is there a battery or accumulator compartment??????
Monika S.
purchased on 26/11/2022
Translated review3/5
★★★☆☆
The photo on the custom lamp is not very visible. A little disappointed with the rendering.
Veronique C.
purchased on 30/11/2022
Translated review Answer from Pictyourlamp.com
Hello,
please contact us at [email protected] and we'll replace your lamp.
please contact us at [email protected] and we'll replace your lamp.
3/5
★★★☆☆
Good reception and good dialogue.
Sophie M.
purchased on 29/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we are happy to hear that you are satisfied with our services, an update on your service would make us very happy.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Very nice but I have a luminous base that is bellowing what can I do? Sincerely
Diane R.
purchased on 26/11/2022
Translated review Answer from Pictyourlamp.com
Hello, in case of defective base, please contact [email protected] with the details of your order of 26/11. Our products have a one year warranty, we can take care of sending you a functional base.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
An email was sent regarding the dimensions of the item, but I haven't heard back. Kind regards.
Fabian P.
purchased on 30/11/2022
Translated review Answer from Pictyourlamp.com
Hello, after checking we have unfortunately not seen any messages from you. The general dimensions are as follows: A5 (150x200) and A4 (200x300) available in landscape and portrait format. Do not hesitate to contact us at [email protected] if you need more specific information about your order.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
Unclean processing, unfortunately not worth the money. Thus, absolutely none. Further recommendation these products.
Bernd E.
purchased on 01/12/2022
Translated review3/5
★★★☆☆
Was not completely satisfied. It came wrong goods!
Thomas N.
purchased on 29/11/2022
Translated review3/5
★★★☆☆
Disappointed because I had ordered batteries with my purchase but I did not receive them. Complicated to make a complaint on the site.
Cecile B.
purchased on 30/11/2022
Translated review Answer from Pictyourlamp.com
Hello, as explained during our email exchanges, the missing batteries to your order have been shipped, thank you for contacting us by email to rectify our oversight, we hope you like your lamp and we would be very grateful for a change in your opinion.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Is nice, but not worth the price.
Petra F.
purchased on 29/11/2022
Translated review3/5
★★★☆☆
Problem inserting the batteries in the base but otherwise good
Brigitte V.
purchased on 28/11/2022
Translated review Answer from Pictyourlamp.com
Hello, do not hesitate to send us the details of your concern at this address: [email protected], we are at your disposal to find a solution to satisfy you and hope that our lamp will please you.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Late delivery but good product
Laura D.
purchased on 29/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we are sorry for this inconvenience, unfortunately beyond our control, we hope you will not hold us responsible and appreciate that you like your lamp.
Best regards,
Ophélie from Lampephoto.fr
Best regards,
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Lamps are quite o.k. But should get three for the price of two, but have received only two.
Jeannette S.
purchased on 28/11/2022
Translated review