Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2017
THE order took 3 weeks to arrive, the package got lost, NO way to know where it ended up. A delivery person calling on the landline -> they are sure to find no one!
AND the result: THE color was not the right one!
Service AND company are terrible!!!
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Response from Comptoir du Cérame
Hello Mrs. Rachet,
Sorry for this mishap. Normally the courier services we use (UPS in your case, or TNT) contact us to ask for additional information if they cannot reach the recipient.
For the tile, I invite you to contact us by email or phone to see what happened so we can send you the tile you wanted or refund your sample order if necessary.
Best regards,
The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2017
Important and varied choice, pleasant site.
Lacks visual in situ.
Delivery on time, tile in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2017
Very professional. A very serious telephone reception and follow-up of questions by email.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2017
Despite a small issue with the order during delivery, customer service was very responsive in record time. The person in customer service is very friendly, very helpful, and the follow-up on the files is impeccable. The products received are of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2017
Good site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2017
Site rich in choices and quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2017
Everything went very well, they always answered my questions about the different tiles.... and the one I received is consistent with the photos: all ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2017
The service is perfect, the relationship is very good when we ask questions
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
No tracking of the package. No information regarding the delivery date. The samples received do not correspond to the requested samples. Moreover, one reference was missing. The samples were dirty and unmarked.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
The delivery person was particularly accommodating as he came by 3 times and to two different locations. Thanks to him and his team. A tile (sample) was chipped, which is not a big deal for a sample but could be for a real order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2017
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2017
Wide range of varied products that you can't find in stores. Delivery time was shorter than announced. A few damaged tiles were immediately replaced, nothing to complain about. Only the shipping costs would prevent me from ordering more regularly, I find them far too high, especially since they are charged per square meter.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2017
Overall satisfied except for the delivery... our order was always notified as being in preparation when we received a call from the delivery person who was in front of the house. Being at work, he unloaded without us verifying the order under the threat of paying for another delivery...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2017
Professional and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2017
An oversight (the adhesive joint) in the initial shipment, quickly corrected by a second shipment (of course at no cost)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2017
A fairly wide choice, beautiful products but not always the possibility to see what it looks like on a large surface.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2017
Serious, within the deadlines, it's perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2017
Very attractive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2017
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2017
Nice site but to get to the point, check the catalog which is more representative.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2017
Reliable site, deadlines respected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2017
Very serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2016
Positively
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2017
Very rich and well documented
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2016
The tiles received did not correspond to those sent as samples but your prompt response to questions was reassuring and the final result is perfect. The site is easy to use and the responses received are quick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2016
I love all this choice on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2016
Perfect as I wanted.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2017
We received the samples without any issues. However, we requested a quote for which we received a quick response. That's when things got complicated: no response despite 3 emails sent to get additional information about availability and how to order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2016
Products not in stock and a very long delay
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2016
Deadline not respected - the order took nearly an additional 3 weeks to arrive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2016
you will benefit from being modernized
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2017
Wide interesting choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2016
Good site, fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2016
Very nice product, fast delivery but a bit expensive for a small area
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2017
The site is very attractive, with trendy products and low prices, but the products turn out to be of very poor quality once delivered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2016
Photos are completely faithful, extremely competent and available telephone service. The quality-price ratio is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2016
Delivery as expected. Fast. Very happy with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2016
Perfectly in line with the received samples, a large choice of tiles, I recommend these products (small mix-up at delivery just)
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