9.5/10
★★★★★
based on 2134 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
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Comprido J.
purchased on 02/02/2025
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2 /5
★★☆☆☆
I paid for home delivery but they sent it to a pickup location.
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Elie A.
purchased on 26/12/2024
3 /5
★★★☆☆
Parcel sent too late after my order. Ordered and paid on 11/12/24. Parcel sent on 16/12/24. Mail of 23/12/24 to collect it before 26/12/24 (out of vacation period from 22/12 to 28/12/24).
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Edwige C.
purchased on 11/12/2024
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2 /5
★★☆☆☆
Hello, I filed a claim for an item that is torn. To date I have not received any returns...
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Sylvain L.
purchased on 22/12/2024
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3 /5
★★★☆☆
The adventure had started badly with the delivery of a product different from my order and inferior in range, but customer service was remarkably responsive in finding the best solution.
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Jean-luc L.
purchased on 16/12/2024
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2 /5
★★☆☆☆
Seller not honest I canceled the order 5 min after its creation The seller sends me an email 3 days later to tell me that he could not cancel the shipment because the order must be canceled within minutes after the order I was refunded because I refused the package but no solution offered by the seller Thank you.
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Kayahan O.
purchased on 26/11/2024
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Answer from Cosmé’Chic
Hello Kayahan,

Thank you for taking the time to share your experience. We are sorry to hear that your order was not cancelled as you had hoped. We understand your concern and assure you that we are taking your feedback into account to improve our service. Please do not hesitate to contact us directly at [email protected] for any future assistance.

Best regards,
3 /5
★★★☆☆
Package received broken
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Virginie B.
purchased on 27/11/2024
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Answer from Cosmé’Chic
Hello Virginie,

Thank you for taking the time to share your opinion. We're sorry to hear that your package arrived damaged.
Please do not hesitate to contact us directly at [email protected] for any further queries or complaints.
We hope to see you soon on Cosmé'Chic!
2 /5
★★☆☆☆
Parcel received 12 days after my order when a 48/72h delay was announced. No tracking information other than "shipped". I would have been happy to receive information about a delay in delivery. Product conforms to my order.
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Sophie L.
purchased on 15/11/2024
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Answer from Cosmé’Chic
Hello Sophie,

Thank you for your feedback. We are sorry to hear that the delivery time was not respected and that you did not receive any information on this subject. However, we are delighted that the product is suitable for you.

Yours faithfully
2 /5
★★☆☆☆
Delivery time too long
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Omar B.
purchased on 18/11/2024
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Answer from Cosmé’Chic
Hello Omar,

Thank you for taking the time to share your review. We're sorry to hear that the delivery time did not meet your expectations.
Please do not hesitate to contact us directly at [email protected] if you have any questions.

Best regards,
3 /5
★★★☆☆
Bjr etant client depuis un moment je suisnun peu déçu d'avoir reçu les articles en deux colis. And that now there are items sold by partners ...
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Amandine P.
purchased on 08/11/2024
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Answer from Cosmé’Chic
Hello Amandine, thank you for taking the time to share your review. We fully understand your disappointment. Rest assured that we will take your comments into account in order to improve our service and offer you the best possible experience.
3 /5
★★★☆☆
My order was sent in 2 parcels, one by post and the other by UPS. The latter was dropped off without contacting us at a pick-up point far from our home, because that's certainly what suited him best, so we didn't pick up our order. Every time a delivery is made by UPS, there is a problem, so without the certainty of a delivery by post, we will no longer recommend cosmechic.
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Peritore A.
purchased on 02/11/2024
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Answer from Cosmé’Chic
Hello PERITORE,

Thank you for taking the time to share your experience with us. We're sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating this can be, especially when it comes to choosing a relay point.

We take your feedback very seriously and will work with our delivery partners to improve this service. Please do not hesitate to contact us directly at [email protected] if you have any questions or concerns.
3 /5
★★★☆☆
The products I received were satisfactory. On the other hand, the range is getting smaller and smaller and I didn't find everything I wanted. Delivery costs are prohibitive. I don't think I'll be ordering from this site again.
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Sylvie P.
purchased on 17/10/2024
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Answer from Cosmé’Chic
Dear Sylvie,

Thank you for taking the time to share your review of Cosmé'Chic. We are delighted to hear that you are satisfied with the products you received. We take good note of your comments concerning the diversity of our offer. We look forward to serving you again in the future.
2 /5
★★☆☆☆
Delivery really too expensive towards the meeting too bad
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Ylice G.
purchased on 16/09/2024
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Answer from Cosmé’Chic
Hello Ylice,

Thank you for taking the time to share your review. We understand that shipping costs can be a sensitive issue and we appreciate your feedback. We strive to offer quality services while remaining transparent about our prices. We hope you enjoy your next order.

Best regards,
The Cosmé'Chic team
2 /5
★★☆☆☆
I still haven't received my order.
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Kathia W.
purchased on 09/09/2024
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Answer from Cosmé’Chic
Hello Kathia,

We are sorry to hear that you have not yet received your order. Please contact us directly at [email protected] if you have any further questions.

Best regards,
The Cosmé'Chic team
3 /5
★★★☆☆
I paid for home delivery and had to collect my parcel from a relay point in Juvisy without a car, which is not normal.
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Ramata K.
purchased on 27/08/2024
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Answer from Cosmé’Chic
Dear Ramata,

Thank you for taking the time to share your experience on our Cosmé'Chic website. We're sorry to hear that you encountered difficulties with the delivery of your package. We look forward to providing you with a better experience with your next order.

Best regards,
2 /5
★★☆☆☆
The package arrived damaged and inside the color tube was punctured. I'm going to use it anyway, but I'm disappointed!
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Stéphanie R.
purchased on 27/07/2024
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Answer from Cosmé’Chic
We are very sorry for this bad experience. It is not normal for your parcel to arrive damaged and for the product to be damaged. Please do not hesitate to contact our customer service department at [email protected] so that we can provide you with a solution.

Thank you for your understanding, and sorry for the inconvenience.
2 /5
★★☆☆☆
Order still incomplete after 15 days
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Aurore C.
purchased on 03/07/2024
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Answer from Cosmé’Chic
Hello Aurore,

We are very sorry for the inconvenience caused by this incomplete order. We understand your frustration and apologize for the delay. To resolve this problem, please contact our customer service department at [email protected], who will be happy to help you receive the rest of your order as soon as possible.

Thank you for your patience and understanding.
3 /5
★★★☆☆
I ordered 5 pens which were packed in a crushed cardboard box! A reinforced envelope would have been more than sufficient.
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Christine M.
purchased on 31/05/2024
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Answer from Cosmé’Chic
Hello Christine, thank you for your comment. We are sorry that your order did not arrive in optimal condition. We take note of your comment and will do our best to improve our packaging process in the future. We hope you enjoy the pens in spite of this. We look forward to seeing you again on our site! Sincerely, the Cosmé'Chic team."
3 /5
★★★☆☆
Fast, well packaged, but a lot of dust on the lotion, which is annoying when it's a gift.
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Celine L.
purchased on 27/04/2024
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Answer from Cosmé’Chic
Thank you for your feedback, Celine.
We're sorry you experienced this inconvenience with our product. We will immediately take steps to improve our packaging and ensure a dust-free shopping experience. Thank you for your trust and support of Cosmé'Chic.
2 /5
★★☆☆☆
Attention to delivery I waited more than 10 days and the package arrived in another relay point.
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Celine D.
purchased on 24/04/2024
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Answer from Cosmé’Chic
Hello Céline, thank you for your feedback. We are very sorry for the poor delivery experience. We take note of your comment and will do our best to improve our delivery times in the future, thank you for sharing your opinion with us.
3 /5
★★★☆☆
Very long delivery time, my products are of good quality
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Diaby C.
purchased on 29/03/2024
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Answer from Cosmé’Chic
Thank you for your review, Diaby! We are delighted that you liked the quality of our products. We are sincerely sorry for the delay in delivery and we are doing our best to improve this. We hope to see you soon on our site!
3 /5
★★★☆☆
Good product but doesn't last that long.
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Zahira B.
purchased on 16/02/2024
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Answer from Cosmé’Chic
Thank you for your review, Zahira. We are pleased that you enjoyed our product, however, we are sorry to hear that it did not last you as long as you had hoped. We take note of your comment. Thank you again for your feedback, we really appreciate it. See you soon on Cosmé'Chic!
3 /5
★★★☆☆
One of the bottles leaked in the package
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Corine C.
purchased on 17/02/2024
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Answer from Cosmé’Chic
We are very sorry to hear that one of your bottles leaked in transit. This is not the experience we wish to offer our customers. To resolve this problem, please contact our customer service department at [email protected].
We will do our best to avoid this kind of problem in the future. We hope you will continue to enjoy our products despite this incident.
Thank you for your understanding, and sorry for the inconvenience.
3 /5
★★★☆☆
Parcel received but not on the date indicated.
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Prisca M.
purchased on 10/02/2024
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Answer from Cosmé’Chic
I'm sorry to read that you did not receive your parcel on time. Have you been able to contact our customer service department to report the problem? We always try to meet our delivery deadlines, but unforeseen circumstances may arise. We hope that despite this delay, you are satisfied with your order. Thank you for your feedback!
2 /5
★★☆☆☆
Rapide impec
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Christine W.
purchased on 24/10/2023
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Answer from Cosmé’Chic
Great! We are delighted that our service was fast and impeccable for you. Thank you so much!
2 /5
★★☆☆☆
The package was poorly packaged and the products were visible inside.
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Laetitia L.
purchased on 01/11/2023
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Answer from Cosmé’Chic
We are sorry to hear that the package was not properly packed and that the products were visible. We apologize for this inconvenience. We are taking your feedback into account and will make sure to improve our packaging process. Thank you for letting us know. If you have any further concerns, please do not hesitate to contact us.
2 /5
★★☆☆☆
I received the parcel half-opened. Even the man who gave me the parcel told me to contact the company to tell them to pack the parcels better.
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Euridyce L.
purchased on 23/08/2023
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Answer from Cosmé’Chic
Hello Euridyce,
We're sorry to hear that your parcel was received half-opened. We will take immediate action to improve the packaging of our products. We sincerely thank you for alerting us and apologize for the inconvenience.
2 /5
★★☆☆☆
I placed an order on July 13 for 2 items, I received only 1, they should ship me the 2nd, but today the 21st I still have nothing 😡😡
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Sandrine G.
purchased on 10/07/2023
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Answer from Cosmé’Chic
Dear customer,

We regret that you have not received your order in full.
We have already dispatched the second missing product and upon further investigation have concluded that the second package was delivered on 07/21/2023.
Once again, we sincerely apologize for any inconvenience caused. Your satisfaction is our priority and we hope to regain your trust despite this incident.

Yours sincerely
Cosmé'Chic
3 /5
★★★☆☆
Missing 1 product not yet reimbursed
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Eric G.
purchased on 17/11/2022
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Answer from Cosmé’Chic
We are sorry that you have encountered a problem with your order and that the missing product has not yet been refunded. We will immediately check the status of your refund and take the necessary steps to resolve it quickly. Thank you for your patience and understanding.
3 /5
★★★☆☆
Very good
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Fatima O.
purchased on 05/11/2022
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Answer from Cosmé’Chic
Thank you very much for your review, Fatima! We're glad you enjoyed the site.