Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
All reviews
M
Marie A.
Rating: 3 out of 5
following a purchase from 23/07/2026
Following the order of four hair coloring boxes placed on the Cosmés'chic site, I am very disappointed. In the package, one of the boxes was damaged. The applicator bottle tip was broken and 3/4 of the product had spilled in the box, making it unusable. I contacted customer service to report it, but so far I have not heard back from them.
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Response from Cosmé’Chic
A damaged box, spilled product, and customer service that does not respond: none of this is acceptable and we apologize. We have strengthened the protection of fragile items and our response times. Write to us again, we will take your case in hand immediately. The Cosmés'Chic team
C
Cecile M.
Rating: 5 out of 5
following a purchase from 22/07/2026
Fast and efficient. Thank you.
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Response from Cosmé’Chic
Thank you! Fast and efficient is the plan. Looking forward to seeing you again. The Cosmés'Chic team
Z
Zahra C.
Rating: 5 out of 5
following a purchase from 21/07/2026
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Response from Cosmé’Chic
Thank you very much for this feedback, it is appreciated by the whole team! See you soon. The Cosmés'Chic team
S
Stéphanie L.
Rating: 5 out of 5
following a purchase from 21/07/2026
Item received in perfect condition
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Response from Cosmé’Chic
Thank you! A well-received and compliant item is the basis and we ensure this with every preparation. See you very soon. The Cosmés'Chic team
C
Christophe R.
Rating: 5 out of 5
following a purchase from 16/07/2026
Item compliant and received quickly
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Response from Cosmé’Chic
Thank you very much! A compliant article received quickly is exactly what we aim for with every order. Looking forward to seeing you again in the store. The Cosmés'Chic team
C
Christine L.
Rating: 2 out of 5
following a purchase from 15/07/2026
Compliant
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Response from Cosmé’Chic
Thank you for taking the time to rate us. "Compliant" with two stars makes us think that something did not meet expectations outside of the product itself. Please feel free to write to us, we would like to understand and correct. The Cosmés'Chic team
A
Aurélie S.
Rating: 5 out of 5
following a purchase from 11/07/2026
Perfect
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Response from Cosmé’Chic
Perfect, that's the word we hope to read! Thank you very much for your trust and see you very soon in the shop. The Cosmés'Chic team
M
Michèle P.
Rating: 5 out of 5
following a purchase from 13/07/2026
Everything went well
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Response from Cosmé’Chic
Glad to read that everything went well. Thank you for your message! The Cosmés'Chic team
O
Oceane T.
Rating: 1 out of 5
following a purchase from 13/07/2026
Miserable
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Response from Cosmé’Chic
Your feedback is final and we take it seriously. We would like to understand what happened with your order so we can correct it: write to us, our team responds within 24 hours and always seeks a solution. The Cosmés'Chic team
E
Emilie B.
Rating: 4 out of 5
following a purchase from 07/07/2026
Super fast. Everything is in good condition. Thank you for everything. Do you know where her bike is? Thank you for the message. Emy
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Response from Cosmé’Chic
Thank you for your feedback Emy! We are glad that your package satisfied you. For your question regarding the bike, could you please contact us directly so that we can provide you with precise information?
A
Abderrahmen A.
Rating: 2 out of 5
following a purchase from 09/07/2026
Bad experience, the package took exactly 7 days from the day of shipment to receipt in the mailbox instead of 24/48H
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Response from Cosmé’Chic
Seven days of delivery is too long and we understand your disappointment. We have tightened our preparation times and now track packages that are lingering in transit without waiting for a complaint. Our team remains reachable. The Cosmés'Chic team
S
Saint-Martin V.
Rating: 5 out of 5
following a purchase from 09/07/2026
Very satisfied with my order on Cosmés'Chic!!!
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that your experience on our site was positive.
A
Abir A.
Rating: 3 out of 5
following a purchase from 01/07/2026
Cv
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Response from Cosmé’Chic
Your mixed review interests us as much as an enthusiastic opinion, it shows us where to improve. Feel free to write to us to say more. The Cosmés'Chic team
C
Corinne R.
Rating: 5 out of 5
following a purchase from 08/07/2026
Order compliant, fast delivery
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Response from Cosmé’Chic
Thank you very much for your feedback! We are pleased that your order is compliant and delivered quickly.
A
Audrey P.
Rating: 1 out of 5
following a purchase from 09/07/2026
2 perfumes received broken in the box. No bubble protection to prevent the bottles from clashing and no email response from customer service. The customer service does not answer the phone. In short, I am disappointed while everything went well last time.
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Response from Cosmé’Chic
Two broken perfumes due to insufficient padding: the error is on our side, without discussion. We have since revised the packaging of glass bottles, with systematic protection. Write to us, any item that arrives broken is replaced or refunded. The Cosmés'Chic team
F
Florence V.
Rating: 5 out of 5
following a purchase from 04/07/2026
Reactive to order sending. Secure site.
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that your order was processed quickly and that you are satisfied with our service.
G
Gerald P.
Rating: 5 out of 5
following a purchase from 06/07/2026
-
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Response from Cosmé’Chic
Thank you for your trust! See you very soon.
J
Jade C.
Rating: 4 out of 5
following a purchase from 01/07/2026
An almost respected order! I received a plastic cap in my package in addition to my order. Now I need to find it a second life.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry for this incident with your order, it does not meet our standards. We invite you to contact our customer service so that we can assess the situation and offer you a quick solution.
B
Bruno S.
Rating: 5 out of 5
following a purchase from 26/06/2026
Nothing to say! Super!
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that your experience was great.
H
Herve S.
Rating: 1 out of 5
following a purchase from 01/07/2026
Received a product different from the order and the invoice
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Response from Cosmé’Chic
Receiving a product that does not match either the order or the invoice is a preparation error and we acknowledge it. Each reference is now checked before packing. Contact us, we systematically regularize this type of situation. The Cosmés'Chic team
P
Patricia B.
Rating: 5 out of 5
following a purchase from 29/06/2026
Good value for money
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that your experience met your expectations.
M
Mathieu V.
Rating: 1 out of 5
following a purchase from 29/06/2026
I did not receive my package
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Response from Cosmé’Chic
Not receiving your package is never acceptable. Our apologies. Our shipments now go out with tracking and we follow up with the carrier as soon as a shipment stops progressing. Write to us: a non-delivered package is refunded or reshipped. The Cosmés'Chic team
W
William B.
Rating: 5 out of 5
following a purchase from 18/06/2026
Very satisfied with my order. Short delivery times and respected
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that everything went smoothly.
D
Dominique D.
Rating: 5 out of 5
following a purchase from 26/06/2026
I am totally delighted with my purchases Price and seriousness... well done
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Response from Cosmé’Chic
Thank you for your trust and encouragement! We are delighted to count you among our satisfied customers.
C
Christine H.
Rating: 5 out of 5
following a purchase from 29/06/2026
Very good
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Response from Cosmé’Chic
Thank you very much for your feedback! We are pleased that everything suited you.
A
Anne P.
Rating: 2 out of 5
following a purchase from 28/06/2026
I never received my order but I was refunded
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Response from Cosmé’Chic
You were refunded, but you should never have had to get to that point. We are sorry. The tracking of our shipments has been strengthened to detect blocked packages before the customer worries about it. Thank you for taking the time to report it. The Cosmés'Chic team
S
Sandrine C.
Rating: 5 out of 5
following a purchase from 25/06/2026
Very good
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that your order has satisfied you.
D
Danielle D.
Rating: 5 out of 5
following a purchase from 24/06/2026
Very happy with my purchase, I told my sister who also bought from you. Thank you Danielle
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Response from Cosmé’Chic
Thank you for your trust, Danielle! We are delighted that your purchase satisfied you and touched by your recommendation. See you very soon.
J
Jean Charles B.
Rating: 5 out of 5
following a purchase from 19/06/2026
Perfect and timely delivery. Keep my contact details, we will surely consider buying from you if you keep this product.
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that your experience has been positive and hope to see you again very soon.
E
Emma Edith E.
Rating: 1 out of 5
following a purchase from 20/06/2026
I did not receive my order 0/10
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Response from Cosmé’Chic
Your order never arrived and the rating is deserved. We sincerely regret this. Our packages are now tracked and any blocked shipment is taken over by our team. Contact us, we systematically refund or reship. The Cosmés'Chic team
C
Corinne M.
Rating: 5 out of 5
following a purchase from 21/06/2026
Perfect
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Response from Cosmé’Chic
Thank you very much for your message! Happy to know that your experience satisfies you.
M
Marie Philomene F.
Rating: 5 out of 5
following a purchase from 10/06/2026
perfect
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Response from Cosmé’Chic
"Thank you for your trust! We are delighted that everything went perfectly."
B
Brigitte B.
Rating: 5 out of 5
following a purchase from 16/06/2026
very fast and serious thank you
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that the speed and seriousness of our service satisfied you.
I
Isabelle B.
Rating: 5 out of 5
following a purchase from 16/06/2026
Perfect
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that everything was perfect.
C
Charlotte J.
Rating: 5 out of 5
following a purchase from 17/06/2026
Very good Fast and compliant
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that everything went as planned.
M
Marie Lisette B.
Rating: 5 out of 5
following a purchase from 09/06/2026
Package arrived on time and satisfied with the product!
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that everything went as planned.
K
Kelly K.
Rating: 5 out of 5
following a purchase from 14/06/2026
Very good
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that your experience was positive.
B
Basile A.
Rating: 2 out of 5
following a purchase from 14/06/2026
you need to be able to track the package
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Response from Cosmé’Chic
You are right: being able to track your package is not a comfort, it is a duty. Tracking is now systematic on our shipments and the number is provided as soon as it is handed over to the carrier. Thank you for bringing this to our attention. The Cosmés'Chic team
C
Claudine X.
Rating: 5 out of 5
following a purchase from 12/06/2026
Perfect!
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that everything went perfectly.
Z
Ziagbo Charlie Liliane Y.
Rating: 4 out of 5
following a purchase from 11/06/2026
Pleasant scent but not long-lasting
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that the scent suits you, and we note your feedback on the duration to improve the experience.
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