Reviews Cosmé’Chic

9.4/10
★★★★★
based on 2561 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Received my order damaged, the shadows of my palette broken yet pakahing close well, disappointed

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Anaïs N.
purchased on 01/06/2022
Translated review
Answer from Cosmé’Chic
We are sorry to hear that you have received your damaged order. We take this very seriously and understand your disappointment. We apologize for the inconvenience. We make every effort to pack products carefully, but occasionally damage can occur during transit. We will investigate this with our carrier to avoid this happening again in the future. Please contact us so that we can find a satisfactory solution for you.
1 /5
★☆☆☆☆

Very disappointed with my last two orders. In particular for one where I sent a message with a photo on the app because I had received blushes that had completely exploded! I'm still waiting for a reply from the after-sales service !!!!! Really disappointed, I don't think I'll be ordering from cosmé'chic again because of this, as I've lost products because they're unusable AND money. 😡

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Julie P.
purchased on 04/05/2022
Translated review
Answer from Cosmé’Chic
Hello Julie, We are sorry to hear that you have received your damaged order. We are also sorry that we did not respond to your message, this was unintentional. We apologize for the inconvenience. We do our best to pack products carefully, but sometimes damage can occur in transit. We will investigate this with our carrier to avoid this happening again in the future. Please contact us so that we can find a satisfactory solution for you.
Sincerely, Cosmé'Chic
1 /5
★☆☆☆☆

I placed an order that was refunded the next day without telling me why... I did not receive any email and I was very disappointed with this cancellation!!!!

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- K.
Translated review
Answer from Cosmé’Chic
Hi, sorry you were disappointed. We do our best to provide our customers with an excellent experience and we are very sorry that we did not succeed this time. We will do our best to ensure that this does not happen again in the future. We sincerely apologize for any inconvenience caused.
1 /5
★☆☆☆☆

I'm still waiting for someone to get back to me about my complaint. And I can't get you on the phone.

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Chantal J.
Translated review
Answer from Cosmé’Chic
Dear Mrs. ******* , Thank you for your comment. We hope that we have met your expectations to date. Yours sincerely ,


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