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A
Rating: 5 out of 5
I have no hesitation in recommending this site, prompt receipt of the product, pleasant and attentive telephone contact, nothing to say except thank you.
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
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A
Rating: 5 out of 5
The phone calls for information and the advice of the staff have been very helpful and the work is beyond reproach, which is why I have just bought my 3rd knife from them.
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A
Rating: 5 out of 5
Order up to standard in terms of both quality and delivery time.
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A
Rating: 5 out of 5
Well designed site, the product search is simple and clear. I am very satisfied with my order. Item very well packaged and fast delivery.
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A
Rating: 5 out of 5
Navigation on your site without any problem, we also have assistance if needed, thank you Pierre.
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Rating: 5 out of 5
Very nice knife, high quality and excellent customer service. I had made a specific request about the look of the handle and someone from the company contacted me to find out exactly what I wanted and sent me a photo of the knife next. I can highly recommend them.
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A
Rating: 5 out of 5
The site is great, the delivery was impeccable too. The knife is superb! Thank you so much!
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A
Rating: 5 out of 5
all well
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A
Rating: 5 out of 5
As usual, nothing to complain about
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A
Rating: 5 out of 5
Although the production did not correspond to my order, the after-sales service was very good.
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A
Rating: 5 out of 5
Never disappointed 4 knives purchased
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
Very good contact
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A
Rating: 4 out of 5
Pleasant site to navigate, allowing you to choose the various knife components with instant visualization. Bravo, easy to use
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A
Rating: 5 out of 5
Nothing to say, everything went very well.
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Rating: 5 out of 5
Impeccable, nothing to say about the remote selection and the knife once received.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Hello, Fast delivery with a very correct explanation
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Very nice knife, just what I was looking for.
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Rating: 5 out of 5
The site is easy to use, the delivery was late but excusable given the current situation (covid), and the customer service was excellent because, following my call concerning the delay of my product, it was dispatched the next day. And the wait was worth it given the finesse of the work and the beauty of the knife.
And the wait was worth it, given the finesse of the work and the beauty of the knife. A truly quality product.
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And the wait was worth it, given the finesse of the work and the beauty of the knife. A truly quality product.
A
Rating: 4 out of 5
A little hard to find
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A
Rating: 5 out of 5
Excellent contact, superb product delivered promptly, beautiful packaging, great gifts with these knives.
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Rating: 5 out of 5
great product, just what I wanted
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Rating: 5 out of 5
fast response, proud that a French company works this way: order, shipping, everything was perfect
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Rating: 5 out of 5
Clear and detailed
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Rating: 5 out of 5
A big thank you, a REAL person who answers your questions via chat, it's a big plus not to be overlooked, the only downside was with the post office for delivery (but that's not their responsibility). Thanks again for everything...
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Rating: 5 out of 5
Wide selection. Fast shipping, quality products.
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Rating: 5 out of 5
Very happy with my purchase and the speed of shipping.
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A
Rating: 5 out of 5
Beautiful knife
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A
Rating: 5 out of 5
At the top
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A
Rating: 3 out of 5
unsharpened blade
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Rating: 5 out of 5
Superb
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A
Rating: 5 out of 5
the website is very well designed, the products are clearly visible, I received my product in a few days, in a gift bag as requested.
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Rating: 5 out of 5
Very satisfied, fast delivery.
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Rating: 5 out of 5
Rather ergonomic yes
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Rating: 3 out of 5
I find that you order a knife that arrives with a defect and you are told that it has been checked by their service and no problem but I am asked to return the product without problem and I am told there is a defect so refund within a day and no more news since the order I think they should take products and orders from more serious customers.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Sir, Thank you for your message. On receipt, you informed us that the Laguiole knife you had received was not to your liking. We advised you to return the Laguiole knife to us, leaving you the choice of which solution you would prefer: reworking the Laguiole knife received in the workshop, exchanging it for a new one, or cancelling and refunding the order.
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand
A
Rating: 5 out of 5
We and our family have been customers for years. The knives are beautiful, high quality and unique. The kit we just bought seems perfect and will certainly please the patriarch of the family for his birthday. An original gift idea.
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Rating: 4 out of 5
The site is well designed, with a wide choice of knives, and lots of filtering modules to make sure you find the product you're looking for. The module that lets you choose the engraving on the blade also works very well. A small downside, however: I had a promo code for my order, which was taken into account by the site but not at the time of payment by Paypal. So I had to use another payment method, and it worked. I also got in touch with the manufacturer, who was very quick to respond and solve my problem. So I'm very satisfied with the commercial consideration I was given. And the order arrived in just 1 week, even though I live in Portugal, and was perfectly packaged and conformed to my expectations.
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Rating: 5 out of 5
Very good salesman with good communication. I had a problem that was solved very quickly.
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