Customer reviews of Cura naturale

Hello Olivia, thank you for this feedback, and glad that you like the fragrances of our products.

Regarding the head of the detangler spray that does not work, in the vast majority of cases this is not a defect but a simple startup to do: first remove the small safety trigger at the back of the head, shake the bottle well, then prime the pump by pressing several times until the mist comes out, the first presses only draw the product into the tube. If after that the head remains blocked, please write to us at [email protected] with your order number and a short video, we will find a solution with you.

On the shampoo format, we understand your surprise. The capacity is indicated on the sheet, but we understand that the actual rendering may surprise upon receipt. One useful point, however: the shampoo is always used diluted, a few presses in a bucket of water are enough to cover the entire body, which makes it last much longer than one might imagine at first glance.

Do not hesitate to write to us if the spray resists these few gestures, we will take over.

The Cura naturale team

Hello Sonia, thank you for this feedback, and first of all a big thank you for highlighting that you like the products so much, it means a lot to us. We understand that two orders marked by delivery issues tarnish the experience, and your disappointment is legitimate.

Regarding the home delivery that was redirected to a pickup point, it was our logistics team that redirected the package because home delivery was not possible due to a carrier issue. A compensation for the difference in shipping costs has been made as a result. Regarding the order still pending, we understand your impatience regarding the refund and we are not losing sight of this case.

To get a precise update on these two orders and their follow-up, please write to us at [email protected] with your order numbers, we will take over each case with you.

Hello Melis, thank you for your feedback, and we are sincerely sorry for this shipping error, receiving a detangler instead of the Repellent ordered is obviously frustrating, your disappointment is legitimate.

We had reached out to you to propose a solution: either the reshipment of the Repellent you were expecting, or a refund, at your convenience. We remain fully available to finalize this with you.

For us to take over the case and apply the solution of your choice, please write to us at [email protected] with your order number.

Hello Héloïse, thank you for your feedback, and I am sincerely sorry for this situation after experiences that have always gone well.

A damaged package and the feeling of following up without response for fifteen days is not at all how we work: we respond to all our customers within 24 hours on business days. I honestly think one of your emails slipped through and we missed it, and I am sorry for that, as it is not normal to have left you without a solution for so long.

Please write to us at [email protected] with your order number and the mention URGENT in the subject, simply recalling the elements already transmitted: we will prioritize your case to resolve it quickly, without asking you for more.

Have a nice day