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P
Rating: 5 out of 5
Package received on time.
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Customer reviews of Djoliba
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 714 published reviews
Summary of reviews
Djoliba consistently delivers reliable service with fast, on-time delivery and careful packaging that protects every item. Customers highlight responsive and efficient customer service, clear product descriptions, and accurate conformity to ads and photos, contributing to smooth transactions and reassurance. They praise the durability and quality of instruments and accessories, from sturdy covers and leather quality to well-made drums, gourd skins, and mallets. Overall, the shopping experience is described as seamless and trustworthy, with multiple mentions of quick delivery, excellent product quality, and helpful support.
All reviews
L
Rating: 5 out of 5
Very happy with my purchase. Customer service very efficient. I had a small setback but resolved very quickly and effectively. The purchased item is perfect.
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F
Rating: 5 out of 5
Very beautiful gourd and skin, received in protective packaging. A pleasant contact by email.
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M
Rating: 5 out of 5
I am very satisfied with the product, of great quality
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S
Rating: 5 out of 5
Hello, fast delivery, product perfectly compliant, thank you.
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H
Rating: 4 out of 5
Smooth transaction, item well packaged and secure
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S
Rating: 5 out of 5
Always delighted with my purchases at Djoliba.
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C
Rating: 5 out of 5
Everything went well. I received the cover in good condition. Thank you.
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J
Rating: 5 out of 5
Very satisfied with the product and above all, I hope Djoliba will survive this difficult time.
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A
Rating: 5 out of 5
Fast delivery, and well packaged. Regarding the product: very comfortable, and suitable for my use.
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S
Rating: 5 out of 5
You can go there with your eyes closed: absolute reliability, on all levels! But on the ear side, you have to keep them wide open, it's nothing but happiness.
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P
Rating: 5 out of 5
Product delivered quickly and reassuring order tracking
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F
Rating: 3 out of 5
Hello, we ordered natural wooden chocalhos and not black ones. Moreover, one of them was scratched. We kept them because we need them quickly. But still disappointed. Delivery okay
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Response from Djoliba
Hello, it is imperative to write to us directly upon receipt of the package, if there was an error we can modify it immediately and find a solution quickly. For this order, we sent the chocalhos directly from the supplier, we did not see the package and its contents. After research (to find the error) we found that it was a reference error (inversion) that caused you to receive black chocalhos instead of natural wood ones. With all our apologies for this error independent of our will. Have a good day, musically, Kris.
S
Rating: 5 out of 5
Top
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M
Rating: 5 out of 5
Good communication Speed Good service performance
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L
Rating: 5 out of 5
Site recommended by our shamanic drum creator. Julien from The Soul of the Drum only recommended this site to protect our new companions. My order went very well, very fast shipping and received in very good condition. I just wish I could choose the design of the embroidery. Otherwise, the cover is of high quality. I recommend it.
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M
Rating: 5 out of 5
well received and meets expectations
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M
Rating: 5 out of 5
very responsive. good customer service
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J
Rating: 5 out of 5
Excellent quick and flawless transaction, thank you very much
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A
Rating: 5 out of 5
good quality product, very fast delivery, order placed on Monday morning delivered on Thursday. very satisfied. Thank you Djoliba
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M
Rating: 1 out of 5
Very, very important delivery delay. I am still waiting for my package since before mid-February
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Response from Djoliba
Hello, sorry for the inconvenience. We did send your package on 10/02 (following your order of 6/02). We only became aware of the issue on 3/03 following this message posted on guaranteed reviews. We deduce that there is a problem with the carrier. We managed to locate the package and at the same time we were able to fulfill this order. It is imperative that if there is a problem with the delivery, people write to us directly so that we can resolve it more quickly. Have a good day, musically, Kris.
S
Rating: 5 out of 5
Perfect, as usual
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A
Rating: 5 out of 5
Perfect, top-notch!! I highly recommend!!
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A
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Perfect!
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G
Rating: 5 out of 5
thank you for your service
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A
Rating: 5 out of 5
Very satisfied with the advice given by the Djoliba team for the choice of equipment. Based on this advice, the equipment is perfectly suited to our use in our Brazilian percussion association.
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B
Rating: 3 out of 5
I was expecting a rather thick skin and I received a normal skin....
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Response from Djoliba
Hello,
The thickness of a skin is always delicate. For us, it's thick and for you it may be 'normal'; a medium can be considered thin according to our standards.
It would be best to call us beforehand so we can agree on the thickness you expect. We'll do better next time ;) . My number: 0534272011
Have a nice day,
Musically,
Kristof
The thickness of a skin is always delicate. For us, it's thick and for you it may be 'normal'; a medium can be considered thin according to our standards.
It would be best to call us beforehand so we can agree on the thickness you expect. We'll do better next time ;) . My number: 0534272011
Have a nice day,
Musically,
Kristof
S
Rating: 5 out of 5
Perfect. Serious site. Respect for delivery deadlines. I recommend.
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L
Rating: 5 out of 5
Very good
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Y
Rating: 5 out of 5
A skin ordered to replace the one of my broken djembe, this one looks very good. The delivery went well and quickly.
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N
Rating: 5 out of 5
I am very happy with my purchase and the processing of my order. Kudos to your team and thank you!
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M
Rating: 5 out of 5
The balafon is perfect, arrived well and really quickly. Thank you!
A
Rating: 5 out of 5
Fast, good quality, perfect
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S
Rating: 5 out of 5
Responsive customer service, received quickly and well packaged
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T
Rating: 5 out of 5
This is the second time I order items from Djoliba and the order processing has always been done seriously. The delivery times are more than reasonable.
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L
Rating: 5 out of 5
Very nice store and very good ordering service
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J
Rating: 5 out of 5
Very satisfied
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R
Rating: 5 out of 5
Mon colis je l'ai bien reçu
L
Rating: 5 out of 5
This is the 2nd time I have placed an order and I am always delighted with the service, the staff is very competent and answers questions by phone, they are very friendly
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