Customer reviews of Djoliba

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 714 published reviews
5 636 89% 4 40 6% 3 10 1% 2 9 1% 1 19 3%

Summary of reviews

Djoliba consistently delivers reliable service with fast, on-time delivery and careful packaging that protects every item. Customers highlight responsive and efficient customer service, clear product descriptions, and accurate conformity to ads and photos, contributing to smooth transactions and reassurance. They praise the durability and quality of instruments and accessories, from sturdy covers and leather quality to well-made drums, gourd skins, and mallets. Overall, the shopping experience is described as seamless and trustworthy, with multiple mentions of quick delivery, excellent product quality, and helpful support.

All reviews

R
Robert Pierre D.
Rating: 5 out of 5
following a purchase from 09/08/2024
10/10
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Response from Djoliba
Hello Robert,
We'd like to thank you for your loyalty and are delighted to have had you as part of the Djolibian community for so many years.
The team is, of course, at your disposal for any requests you may have.
We hope to see you soon,
Musically!
D
Dominique C.
Rating: 2 out of 5
following a purchase from 08/08/2024
Hello The disc that should come with the method was not in the package...
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Response from Djoliba
Hello Dominique,
Thank you for your feedback.
After checking with the publisher, it appears that we made a mistake when writing the product sheet.
We apologize for any inconvenience.
We hope to see you soon,
Musically!
N
Nadia K.
Rating: 2 out of 5
following a purchase from 07/08/2024
It has sparkles
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Response from Djoliba
Hello Nadia,

We apologize for our late reply.
Despite all the precautions we take when shipping fragile products (terracotta), it would appear that your item has suffered some damage, and we're very sorry about that.
But don't worry, we suggest you contact Christophe in Customer Service to find a satisfactory solution.

We hope to see you soon,
Musically!
N
Nathalie F.
Rating: 5 out of 5
following a purchase from 05/08/2024
Perfect quality speed friendliness we like
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Response from Djoliba
Hello Nathalie,
Thank you for your feedback.
Please do not hesitate to contact us if you have any queries. We are here to serve you.
See you soon,
Musically !
P
Philippe G.
Rating: 5 out of 5
following a purchase from 12/06/2024
good exchange and good product
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Response from Djoliba
Hello Philippe,
Thank you for your comment.
We're at your service, so don't hesitate to contact us at any time.
See you soon!
Musically!
M
Marilyn M.
Rating: 5 out of 5
following a purchase from 02/08/2024
Djembé is loved by the little "how did Grandma know this is exactly what I wanted? "Perfect delivery.
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Response from Djoliba
Hello Marilyn,
We would like to thank you for your review and are delighted that you and your "little one" are satisfied with the instrument.
Please do not hesitate to contact us if you have any questions. We look forward to hearing from you.
See you soon!
Musically!
G
Gilbert M.
Rating: 5 out of 5
following a purchase from 23/07/2024
all ok
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Response from Djoliba
Hello Gilbert,
Thank you for your review.
We are proud to count you among our loyal customers.
Please do not hesitate to contact our team of enthusiasts for any requests or advice you may require.
See you soon!
Musically!
M
Melissandre B.
Rating: 5 out of 5
following a purchase from 24/07/2024
Nothing to say, fast and efficient.
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Response from Djoliba
Hello Mélissandre,
Thank you for your feedback.
Don't hesitate to come back and see us, as we regularly have new offers that might be of interest to you.
And of course, the whole team is at your disposal to help you make the right choice.
See you soon!
Musically!
L
Laura J.
Rating: 5 out of 5
following a purchase from 04/04/2024
Super quality instrument, thank you!
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Response from Djoliba
Hello Laura,
Thank you for your feedback.
Our team of enthusiasts is at your service, so don't hesitate to ask for advice, questions, requests...
See you soon!
Musically!
C
Christiane D.
Rating: 5 out of 5
following a purchase from 16/07/2024
Excellent material and the people I spoke to on the phone were very professional and very kind, really exceptional, thank you very much.
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Response from Djoliba
Hello Christiane,
Thank you for your review.
We are delighted to count you among our loyal and passionate customers.
The entire Djolibienne team is at your service, so don't hesitate to contact us if you have any questions.
See you soon!
Musically!
F
Flavie T.
Rating: 5 out of 5
following a purchase from 15/07/2024
Very satisfied
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Response from Djoliba
Hello Flavie,
We'd like to thank you for your opinion and the trust you've placed in us.
Please do not hesitate to come back and browse the shelves of our site, as we are sure you will find what you're looking for among the thousands of items on offer.
See you soon!
Musically!
F
Frédérick C.
Rating: 5 out of 5
following a purchase from 29/06/2024
At the top!
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Response from Djoliba
Hello Frédérick,
Thank you for your feedback.
Don't hesitate to share your experience with us on Instagram (https://www.instagram.com/djolibapercussions/) and Facebook (Djoliba Percussions).
See you soon!
Musically!
S
Stéphanie H.
Rating: 5 out of 5
following a purchase from 10/07/2024
Ordered as I expected, very well packaged. The material is beautifully finished and the sound ... it's amazing! Thank you for the quality of the products, I absolutely do not regret my purchase.
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Response from Djoliba
Hello Stéphanie,
Thank you for your comments.
We are delighted that you are satisfied with your purchase.
Our entire team is at your disposal for any requests or questions you may have.
See you soon!
Musically!
C
Christian C.
Rating: 5 out of 5
following a purchase from 08/07/2024
very well thank you
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Response from Djoliba
Hello Christian,
Thank you for your feedback.
We look forward to hearing from you. Please don't hesitate to contact us if you have any questions.
See you soon!
Musically!
P
Pierre L.
Rating: 1 out of 5
following a purchase from 23/06/2024
The order took over a fortnight to arrive. In the end, I had to send part of it back because the timbao was dented. This was unfortunate, especially as I wanted to use a regional store and avoid ordering via Thomann or Woodbrass. I'm still waiting for my money back.
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Response from Djoliba
Hello Mr Leyri,

You placed an order for several items, two of which were unfortunately out of stock. We informed you of the additional delay this would entail. Therefore, I do not understand the source of your dissatisfaction since you were informed of this situation.

You received the timba damaged in transit, for which we are truly sorry. Unfortunately, this type of incident is beyond our control.

We've been shipping orders for 25 years and, despite our experience, problems with transport or item availability do occur. It happens, even with Thomann or Woodbrass, who had no stock available for timba. It's important not to jump to conclusions that don't reflect the day-to-day reality of a small company like ours.

Have a nice day,

Musically,

Kristof
F
Francoise L.
Rating: 5 out of 5
following a purchase from 01/06/2024
Order received without problem
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Response from Djoliba
Hello Françoise,
Thank you for your review.
We're delighted to count you among our passionate Djolibians.
See you soon!
Musically!
P
Patrick M.
Rating: 5 out of 5
following a purchase from 01/07/2024
I received what I expected and it arrived very quickly.
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Response from Djoliba
Hello Patrick,
Thank you for your feedback regarding your purchase.
We are delighted to count you among our many loyal customers.
The whole team is here to serve you, so don't hesitate to contact us if you need anything.
See you soon!
Musically!
E
Elisabeth R.
Rating: 5 out of 5
following a purchase from 30/06/2024
Very good
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Response from Djoliba
Hello Elisabeth,
Thank you for your comment.
We are delighted that you are satisfied with your purchase.
Please do not hesitate to come back to us if you have any queries.
See you soon!
Musically!
D
Denis M.
Rating: 5 out of 5
following a purchase from 29/06/2024
Flute nova sol Purchase, top delivery
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Response from Djoliba
Hello Denis,
We would like to thank you for your opinion and the trust you have placed in us.
The entire team is at your service, so please don't hesitate to contact us if you have any questions or need any advice.
See you soon!
Musically !
V
Véronique J.
Rating: 2 out of 5
following a purchase from 17/06/2024
balls of unequal diameter, one of which is oval! The strings are totally lacking in flexibility. Very disappointed.
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Response from Djoliba
Hello Véronique,
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!
H
Henri M.
Rating: 5 out of 5
following a purchase from 22/06/2024
On the one hand, fast and correct delivery, and on the other (and most importantly), products that correspond perfectly to the description on the site. In particular, an excellent quality cut skin.
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Response from Djoliba
Hello Henri,
Thank you for your feedback.
We are delighted that you are satisfied with our services and, above all, with your purchase.
Please feel free to browse through our online store, as we're sure you'll find what you're looking for among the thousands of products on offer.
See you soon!
Musically!
G
Gabrielle J.
Rating: 5 out of 5
following a purchase from 18/06/2024
Perfect 👍 Excellent book and dvd support for work
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Response from Djoliba
Hello Gabrielle,
We thank you for your review and are delighted to count you among our passionate Djolibians.
See you soon for more discoveries on our store 🌞
Musically 🎶
L
Laure A.
Rating: 5 out of 5
following a purchase from 12/06/2024
At the top I recommend
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Response from Djoliba
Hello Laure,
We thank you for your recommendation and are delighted to count you among the Djolibian community.
Come and discover our online store regularly, which may well have some surprises in store for you.
See you soon!
Musically!
V
Véronique R.
Rating: 5 out of 5
following a purchase from 17/06/2024
Very nice item, received on time. Perfect 👍
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Response from Djoliba
Hello Véronique,
Thank you for your feedback.
Please do not hesitate to contact us with any queries you may have.
See you soon!
Musically!
L
Lounès Z.
Rating: 5 out of 5
following a purchase from 11/06/2024
Excellent, just like the photos!
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Response from Djoliba
Hello Lounès,
Thank you for your comment and your purchase on our site.
We hope to see you soon.
All the best!
L
Lionel B.
Rating: 4 out of 5
following a purchase from 10/06/2024
I'm satisfied with the tumba skin, but less so with the bongo skin (macho), which I didn't manage to fit. 30 cm diameter instead of 25 cm wouldn't be a luxury.
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Response from Djoliba
Hello Lionel,
Thank you for your confidence in us.
We would like to inform you that this skin is also available in 32 cm diameter (PEAU-CG02A).
We advise you to contact our experts if you need any advice before purchasing.
See you soon!
Musically!
M
Mathilde L.
Rating: 5 out of 5
following a purchase from 10/06/2024
Very fast delivery and quality instrument
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Response from Djoliba
Hello Mathilde,
We'd like to welcome you among the many Djolibians on Reunion Island.
Please do not hesitate to contact our passionate experts, who will be delighted to advise or help you.
See you soon!
Musically!
I
Idriss-El-Mehdi B.
Rating: 5 out of 5
following a purchase from 08/06/2024
All is good
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Response from Djoliba
Hello Idriss-El-Mehdi,
We'd like to thank you for the trust you've placed in us, and are delighted to welcome you to the Djolibian community.
If you have any questions, please do not hesitate to contact our experts.
See you soon!
Musically!
J
Jean-Paul S.
Rating: 1 out of 5
following a purchase from 07/06/2024
The Jew's harp really sucks, the sound is mediocre. Very disappointed. I will not order from you again.
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Response from Djoliba
Hello Jean-Paul,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the Jew's harp.
At Djoliba, we place great importance on the quality of our instruments and the satisfaction of our customers. The sound of a Jew's harp can vary according to many factors, including playing technique. We'd be delighted to provide advice or tutorials to help you get the best possible sound from your instrument.
If, despite this, the instrument does not meet your expectations, we invite you to contact us directly so that we can discuss possible options, such as an exchange or refund. We want every customer to be fully satisfied with their purchase, and appreciate the opportunity to rectify the situation.
We sincerely hope that you will give us another chance to satisfy you, and remain at your disposal for any further assistance.
Sincerely yours!
H
Hernando I.
Rating: 5 out of 5
following a purchase from 04/06/2024
Very pleased
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Response from Djoliba
Hello Hernando,
Thank you for your comment.
We are delighted to count you among our loyal customers.
As you know, our entire team of enthusiasts is at your service, so please don't hesitate to contact us with any queries or advice you may require.
See you soon!
Musically!
F
Florian G.
Rating: 5 out of 5
following a purchase from 05/06/2024
Very satisfied with the calabash I received, great quality! Thank you
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Response from Djoliba
Hello Florian,
We would like to thank you for your opinion and the trust you have placed in us.
We hope you will enjoy this calabash. Don't hesitate to let us know.
See you soon!
Musically!
J
Julie L.
Rating: 5 out of 5
following a purchase from 01/06/2024
Fast and efficient!
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Response from Djoliba
Hello Julie,
Thank you for your comment.
The whole team is here for you, so please don't hesitate to contact us with any queries you may have.
Best regards!
K
Khadija F.
Rating: 4 out of 5
following a purchase from 31/05/2024
Perfect instruments.
Translated reviews
Response from Djoliba
Hello Khadija,
We would like to thank you for your opinion and the trust you have placed in us by making your purchase on our site.
Please do not hesitate to contact our team of enthusiasts with any queries you may have.
We look forward to receiving your 100% satisfaction (5 stars) next time.
See you soon!
Musically!
I
Ingrid P.
Rating: 5 out of 5
following a purchase from 28/05/2024
The team is very responsive and available. My order arrived quickly.
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Response from Djoliba
Hello Ingrid,
We're delighted that you're satisfied with your purchasing experience and that you're now a member of the Djolibian community.
Our entire team of enthusiasts is here to help and advise you.
See you soon!
Musically!
M
Muriel S.
Rating: 5 out of 5
following a purchase from 26/05/2024
Perfect!
Translated reviews
Response from Djoliba
Hello Muriel,
We would like to thank you for the trust you have placed in us by purchasing from our website.
Please don't hesitate to contact our team of enthusiasts if you need any advice or have any questions.
See you soon!
Musically!
D
David E.
Rating: 5 out of 5
following a purchase from 24/05/2024
Received on time
Translated reviews
Response from Djoliba
Hello David,
Thank you for purchasing from us.
We hope to see you soon.
All the best!
R
Rémi V.
Rating: 5 out of 5
following a purchase from 14/05/2024
The skins ordered are of the finest quality!
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Response from Djoliba
Hello Rémi,
Thank you for your feedback.
You will find all the accessories you need to repair your instruments on our website. We also have a repair service in our Toulouse store. Don't hesitate to ask Kamou, our workshop manager, for advice and assistance.
Sincerely yours!
T
Tristan G.
Rating: 5 out of 5
following a purchase from 16/05/2024
I ordered a kayamb of very good quality, and I discovered a company very responsive to my expectations, thank you very much Djoliba ( Tristan the musician)
Translated reviews
Response from Djoliba
Hello Tristan,
Thank you for your comment.
We are delighted that you are satisfied with your purchase.
Please don't hesitate to contact us if you have any questions or need advice. Our team of enthusiasts will be delighted to help you.
See you soon!
Musically!
Y
Yannick N.
Rating: 2 out of 5
following a purchase from 17/04/2024
instrument that turned out not to be in stock when ordered: parcel received a month after being charged. I had to follow up with the seller.
Translated reviews
Response from Djoliba
Hello Yannick,
Thank you for your feedback.
We are sincerely sorry for this delay beyond our control.
In fact, the last part in stock was defective and the delivery of the Contemporanea container was delayed by a month.
We hope you will appreciate the quality of our services even more during your next shopping experience.
In the meantime, we apologize once again for the delay.
Sincerely!
A
Anne B.
Rating: 5 out of 5
following a purchase from 11/04/2024
A very nice Ali Baba's cave, well worth a visit!
Translated reviews
Response from Djoliba
Hello Anne,
Thank you for your feedback.
Don't hesitate to come and meet us or to browse our website.
Best regards!
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