/10
★★★★★
based on 397 reviews published
★★★★★
based on 397 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect!
Anne-karen G.
purchased on 02/04/2025
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4
/5
★★★★☆
Excellent
Antonio L.
purchased on 25/02/2025
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5
/5
★★★★★
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
Benjamin S.
purchased on 20/02/2025
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Answer from Doctibike
Mr. Schmitt, Thank you for taking the time to modify your review and share your experience in such detail. We fully understand your initial frustration and regret that the situation may have caused confusion. The purpose of our diagnosis was precisely to shed light on the condition of your battery and to confirm (or not) the hypothesis of a defective BMS. Unfortunately, as mentioned during our exchanges, a replacement was not feasible in this specific case. We are nonetheless very happy that our customer service was able to provide you with the listening, clarity, and explanations you were expecting. Your recognition and your 5 stars sincerely touch us, especially as they highlight the importance of constructive dialogue. The Doctibike team
5
/5
★★★★★
Order received quickly
Pascal H.
purchased on 13/04/2025
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5
/5
★★★★★
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
Scharff N.
purchased on 27/03/2025
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5
/5
★★★★★
Nothing to report, perfect delivery
Jean-paul D.
purchased on 11/04/2025
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5
/5
★★★★★
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
Dominique C.
purchased on 29/03/2025
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5
/5
★★★★★
Satisfactory
Florent F.
purchased on 09/03/2025
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5
/5
★★★★★
All quick and efficient with a welcome discount applied after the order. Perfect.
Jerome D.
purchased on 12/04/2025
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5
/5
★★★★★
The order was received quickly and matched exactly what was ordered.
Laurent Xavier G.
purchased on 11/04/2025
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5
/5
★★★★★
An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.
Daniel M.
purchased on 25/02/2025
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5
/5
★★★★★
I received my battery quickly, but it was not suitable, and the company contacted me for a return and a refund. Thank you.
Brigitte G.
purchased on 21/02/2025
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4
/5
★★★★☆
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
Patrick F.
purchased on 03/10/2024
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4
/5
★★★★☆
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
Patrick H.
purchased on 17/03/2025
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5
/5
★★★★★
Very satisfied Good value for money Delivery time respected
Jean-françois D.
purchased on 04/04/2025
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5
/5
★★★★★
Very efficient and very fast, very good material
Bertrand D.
purchased on 04/04/2025
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5
/5
★★★★★
Very good with Léon. Very responsive and attentive
Alain R.
purchased on 26/03/2025
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5
/5
★★★★★
Thank you for the professionalism of the seller
Serge L.
purchased on 11/04/2025
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5
/5
★★★★★
Hello Very satisfied with your services Best regards Éric Ritter
Eric R.
purchased on 31/03/2025
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5
/5
★★★★★
Quick and efficient
Jlouis G.
purchased on 08/04/2025
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5
/5
★★★★★
Perfect service.
Olivier P.
purchased on 07/04/2025
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5
/5
★★★★★
Very professional
Nicolas P.
purchased on 04/04/2025
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5
/5
★★★★★
Perfect, responsive, fast
Florence B.
purchased on 04/04/2025
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5
/5
★★★★★
Very good support, responsive
Frederic Z.
purchased on 18/03/2025
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Answer from Doctibike
Mr. Zanetta,
5
/5
★★★★★
I have already given an opinion!
Gilles Z.
purchased on 03/04/2025
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Answer from Doctibike
Hello Gilles,
5
/5
★★★★★
The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.
Daniel P.
purchased on 13/03/2025
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3
/5
★★★☆☆
I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.
Jean-michel A.
purchased on 13/02/2025
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Answer from Doctibike
Hello Sir, Thank you for your message, and we apologize for the confusion. The price displayed on our site is including tax, but it may vary depending on the place of residence. For example, in Andorra, the VAT rate is 4.5%, while in Spain, it is 21%. This explains the price difference you noticed. We regret that this information was not sufficiently clear, and we will work to improve it. We remain at your disposal for any further questions and thank you for your understanding. Best regards,
5
/5
★★★★★
Good welcome, quick delivery. Very satisfied
Société G.
purchased on 28/03/2025
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Answer from Doctibike
Hello,
5
/5
★★★★★
Perfect
Patrick D.
purchased on 01/04/2025
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Answer from Doctibike
Hello Patrick,
2
/5
★★☆☆☆
The photo on the site and the delivered product are not the same.
Christophe L.
purchased on 02/04/2025
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Answer from Doctibike
Hello Sir,
Thank you for your feedback.
Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.
We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.
We remain at your disposal for any further requests,
Best regards,
Thank you for your feedback.
Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.
We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.
We remain at your disposal for any further requests,
Best regards,