/10
★★★★★
based on 318 reviews published
★★★★★
based on 318 reviews published
Latest customer reviews
5
/5
★★★★★
Hello, Order received on time, good efficiency of your services, part is perfect and works great.
Denis R.
purchased on 01/11/2024
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1
/5
★☆☆☆☆
No feedback from the sales department to review
Catherine M.
purchased on 09/03/2025
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Answer from Doctibike
Hello Mrs. Miaux,
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
5
/5
★★★★★
Quality recycled product, very reliable company. I am in the process of analyzing the battery parameters with observation of charge and autonomy. The most important thing in the long run is of course the lifespan.
Michel P.
purchased on 14/03/2025
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5
/5
★★★★★
Very satisfied, quick and effective response to my requests.
Marie G.
purchased on 22/12/2024
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5
/5
★★★★★
I found here what I couldn't find anywhere else
Luc V.
purchased on 18/12/2024
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5
/5
★★★★★
Complies with the description.
Bernard D.
purchased on 22/01/2025
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5
/5
★★★★★
PERFECT, COMPLIANT AND FAST.
Olivier M.
purchased on 20/02/2025
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5
/5
★★★★★
Product availability, competitive price, fast delivery. This is the second battery I bought on the site, I highly recommend it.
Alain G.
purchased on 08/12/2024
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5
/5
★★★★★
Ultra fast and efficient customer service.
Wafa P.
purchased on 22/01/2025
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5
/5
★★★★★
Very good thank you
Philippe B.
purchased on 24/01/2025
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5
/5
★★★★★
Package received on time as usual
Jean-pierre J.
purchased on 12/02/2025
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5
/5
★★★★★
Skilled advice and a very nice team, I highly recommend! 👍
Bernardo P.
purchased on 06/02/2025
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5
/5
★★★★★
For my first order at doctibike for mountain bike batteries, I was very happy, fast service, unbeatable prices, quick delivery, and good product, I recommend,
Dominique H.
purchased on 10/03/2025
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5
/5
★★★★★
Good service, thank you
Billy M.
purchased on 12/03/2025
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5
/5
★★★★★
Everything is okay.
Erick B.
purchased on 06/01/2025
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4
/5
★★★★☆
Speed from order to receipt.
André H.
purchased on 21/02/2025
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5
/5
★★★★★
Fast, efficient, and very serious. Thank you.
Pierre M.
purchased on 25/02/2025
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5
/5
★★★★★
Very satisfied with my purchase. Very good contact before the order, delivered on time. I highly recommend Doctibike.
Alain D.
purchased on 30/10/2024
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5
/5
★★★★★
Very good
Zaza P.
purchased on 25/10/2024
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5
/5
★★★★★
Good material, a bit expensive, but I am satisfied
Gérard V.
purchased on 03/11/2024
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5
/5
★★★★★
Everything went perfectly from ordering to delivery
Bertrand F.
purchased on 24/03/2025
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4
/5
★★★★☆
Good
Jose B.
purchased on 06/03/2025
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Answer from Doctibike
Dear Jose, we sincerely thank you for your positive feedback regarding our Doctibike site. Your comments are valuable and encourage us to continue improving our services. Please feel free to share your suggestions to achieve the perfect score!
5
/5
★★★★★
Fast and efficient service. Very serious.
Philippe L.
purchased on 06/03/2025
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Answer from Doctibike
Mr. Lauger,
5
/5
★★★★★
Excellent service and responsiveness.
Nicolas V.
purchased on 06/03/2025
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Answer from Doctibike
Hello Nicolas, Thank you very much for your 5-star rating! We are delighted that our service and responsiveness met your expectations. Your satisfaction is our priority, and your encouragement motivates us to continue providing the best. We wish you wonderful bike rides with your new battery!
5
/5
★★★★★
Serious, fast
Christophe L.
purchased on 06/12/2024
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Answer from Doctibike
Hello Christophe, We sincerely thank you for your beautiful 5-star review! We are delighted to read that you appreciated our seriousness and our speed. Your satisfaction is our priority, and your feedback encourages us to continue providing quality service. We look forward to seeing you again on Doctibike!
5
/5
★★★★★
Charger arrived quite quickly. Very reasonable price and perfect compatibility.
Société B.
purchased on 26/03/2025
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5
/5
★★★★★
Mountain bike battery received well and it works. The packaging was correct.
Hugues P.
purchased on 07/03/2025
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5
/5
★★★★★
Speed, compliance.
Sébastien B.
purchased on 26/03/2025
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5
/5
★★★★★
Fast delivery and product completely in line with the original. Good load capacity. I recommend.
Daniel J.
purchased on 26/03/2025
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5
/5
★★★★★
Super fast and not too expensive, and they took back my old battery.
Francois P.
purchased on 04/03/2025
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