★★★★★
based on 545 reviews published
Latest customer reviews
Perfect, responsive, fast
Very good support, responsive
I have already given an opinion!
The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.
I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.
Good welcome, quick delivery. Very satisfied
Perfect
The photo on the site and the delivered product are not the same.
Thank you for your feedback.
Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.
We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.
We remain at your disposal for any further requests,
Best regards,
Fast shipping and in accordance with my request
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Very good
Charger received that does not work
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
Fast delivery but very, very long for the refund (15 days)
Very happy with my purchase, very good battery life
Good advice, good listening, and efficiency, thank you.
Received quickly, interesting price
Package arrived well. The battery matches my bike, autonomy is consistent with the original one. Thanks.
Compliant and fast delivery
Order conforms to what I requested
👍
Very good.
Clear explanations about the products, ease of finding the right replacement battery references, very fast and careful shipping.
Perfect. Fast shipping and very well protected package. Thanks to the team.
All good, thank you
Very good service
I received the battery as expected and on time. It works very well. Huge thanks to Doris for her very responsive and pleasant follow-up.
Customer service is attentive and very responsive, don't hesitate to call for reassurance. Fast shipping.
Doctibike were a pleasure to deal with and the battery I received is working much better than the original one that came with the bike. Very pleased with the service from start to finish.
I am not satisfied because the product does not match what I wanted.
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
Impeccable
Very satisfied with my order, it was perfect. I would recommend it to friends.
Thank you for your efficiency
Good overall performance
Everything was perfect!
This new battery is life-changing for me! It works very well. I waited a long time for it, but it was worth it. I hope that in 3/4 years when I need another one, you will be able to provide me with it or refurbish this one. Best regards.
Good product as described
Good site to buy batteries and chargers.
Very professional product, completely compliant, fast delivery, company to recommend, and very interesting price. See you soon if necessary.
High-performance battery that delivers the expected service. My e-bike has regained its original performance.
Impeccable