★★★★★
based on 674 reviews published
Latest customer reviews
The company is functioning well, the ordered product was not perfect but this company is quite responsive. Do not hesitate to contact them in case of a problem,
Thank you for taking the time to share your feedback.
We place great importance on the quality of our support and we are delighted that you were able to notice the responsiveness of our team.
Please do not hesitate to reach out to us again if we can assist you in the future!
Your satisfaction remains our priority and your comments are valuable for continuing to offer you an increasingly effective service.
The Doctibike team
Piece conforms to the original, fast delivery.
For the second purchase, everything is perfect. Nothing to change.
The deadlines were met. The product matches the description exactly. Nothing to complain about.
Hello, Battery conforms and is compatible with my bike. For now, it works well. Best regards,
Well received the order satisfied
Very responsive following my request.
A battery sent for repair, deemed irreparable by Doctibike and returned incomplete. Response from Doctibike: "We are sorry for the missing part but we can't find it." Not very professional, especially since this part (dust cover) is not sold with the new battery. I now have a "gap" between the frame and the battery on my €4000 bike. Thank you, Doctibike!
Thank you for your feedback! We are delighted to hear that the new battery works perfectly on your bike.
Regarding the missing "aesthetic" cover lost during the intervention, we apologize. Despite our extensive searches with our suppliers, this part is unfortunately no longer produced.
Although this does not affect the proper functioning of the bike, we understand that it can be disappointing. Please do not hesitate to contact us if we can assist you in any other way.
Best regards,
All is well. Nice efficiency. Thank you
I have received the charger and now I am waiting for the battery, thank you
Perfect. Contact by phone or by email.
Very good quality battery
Very pleasant customer service, good advice and very fast delivery
Good evening. Very good purchase. Very satisfied.
Totally satisfied, order delivered on time, a big thank you
Very good service in line with my expectations.
Everything is perfect. For now, the battery works correctly.
Perfect. Battery charger is compliant and compatible with my battery. Great delivery time.
All good! thank you
Very satisfied with the product and the speed of delivery
Quickly delivered and works very well
Very good! The part is compatible with the request for the necessary elements considering the compatibility with my cycle. Sends documents and responses very quickly. Record delivery speed. I am very satisfied. I encourage my friends and family to follow you. Keep it up.
Following this battery purchase and a pin compatibility issue, customer service made a free exchange for me. Shortly after, a competitor responded to an old inquiry and, to my great surprise, offered me the same product for 235 Euros less! After contacting Doctibike and discussing the issue encountered, they agreed to refund me the difference. A rare commercial gesture. I recommend this site.
Thank you very much for your comment and your maximum rating.
It is important for us to remain attentive and to respond appropriately when a situation calls for it.
We are delighted to read your satisfaction.
Thank you again for your trust and your recommendation!
The Doctibike team
Request a return of the battery on my bike, 3 pins are necessary to operate the battery, but only 2 pins are there. Thank you for providing me with the procedure.
We are sorry to learn that the battery ordered is not compatible with your bike. Please accept our apologies for this inconvenience.
Our after-sales service will handle your return request as soon as possible to resolve this issue quickly. An advisor will contact you shortly to assist you with the procedures.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
Very good
Very good nothing to say
Very good
The product arrived in perfect condition and within the estimated time, which left me with a good impression of the seller.
Super product contact received on time and in accordance with the order
Thank you very much for your comment and your 5-star rating.
We are truly delighted to read your satisfaction and to have met your expectations!
It was also a real pleasure for us to have been able to communicate with you in such a cordial and respectful manner.
Please do not hesitate to reach out to us if needed; we remain at your disposal for any future requests.
The Doctibike team
Ultra fast delivery (48h) Small issues with DPD regarding code transmission via SMS (wrong number) had to pick up the package at a partner location (very close)
Thank you very much for your maximum rating.
We are sorry to hear that the transport did not go as planned; it does happen that these unforeseen events occur, but they are indeed independent of our will.
The main thing for us is that you were able to retrieve your package and that everything is working as expected.
Please do not hesitate to contact us if you encounter any problems; we are at your disposal.
The Doctibike team
Beautiful, efficient, serious, competent company, bravo! It's nice to see such a company!
Fast. Good follow-up
Everything absolutely perfect, first-class customer service and very responsive, well done!
Product completely meets my expectations. Works perfectly, thank you.
Fast and efficient as usual
Excellent
Good advice and a replacement of my dead battery with a new equivalent one.
Perfect, I highly recommend it
Super
I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery