★★★★★
based on 586 reviews published
Latest customer reviews
Impeccable
Great. Very fast delivery and it's the only place where I found the right charger with the suitable plug.
You answered all my questions clearly, you were able to guide and explain everything with great responsiveness, thank you.
Despite the stock shortage, the delivery was quick.
Very very good!
Order, super fast delivery. Very satisfied
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
Super fast delivery, even abroad, quality equipment at very reasonable prices.
Package received quickly, but it doesn't fit. I'm waiting for an adapter for the cable and I would like to know how that is currently going.
After several exchanges, you confirmed that you were able to install the part on your bike, but it was not the cause of the issue as your bike continues to malfunction.
We are still in discussions with the supplier to try to find a solution to the bike problem.
We hope to find a favorable outcome and assist you in getting your bike back in working order.
The Doctibike team
Top service. I am very satisfied.
Package received well packed. Doktibike is great, friendly welcome, good advice, responsiveness. Quality service to recommend. And battery suitable for my bike, which is quite old. Thanks to the team.
Top
Unfortunately, I bought a non-compliant S1 charger battery twice, despite the photos I did not receive the correct one, but the after-sales service is bravely searching, waiting to have the real one.
It's good and professional. 👍
Very good I recommend this site
In accordance with the description. Fast delivery
Very well, thank you, a 10.
Awesome! My bike charger was delivered quickly, and it works perfectly. Thank you.
Hello, Order received on time, good efficiency of your services, part is perfect and works great.
No feedback from the sales department to review
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
Quality recycled product, very reliable company. I am in the process of analyzing the battery parameters with observation of charge and autonomy. The most important thing in the long run is of course the lifespan.
Very satisfied, quick and effective response to my requests.
I found here what I couldn't find anywhere else
Complies with the description.
PERFECT, COMPLIANT AND FAST.
Product availability, competitive price, fast delivery. This is the second battery I bought on the site, I highly recommend it.
Ultra fast and efficient customer service.
Very good thank you
Package received on time as usual
Skilled advice and a very nice team, I highly recommend! 👍
For my first order at doctibike for mountain bike batteries, I was very happy, fast service, unbeatable prices, quick delivery, and good product, I recommend,
Good service, thank you
Everything is okay.
Speed from order to receipt.
Fast, efficient, and very serious. Thank you.
Very satisfied with my purchase. Very good contact before the order, delivered on time. I highly recommend Doctibike.
Very good
Good material, a bit expensive, but I am satisfied
Everything went perfectly from ordering to delivery
Good