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B
Rating: 5 out of 5
Delivery as expected
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 456 published reviews
Summary of reviews
Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.
All reviews
C
Rating: 5 out of 5
Very happy with the battery shipped quickly ..
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K
Rating: 5 out of 5
Very fast thank you
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J
Rating: 5 out of 5
We have received our new batteries. Order facilitated thanks to competent interlocutors
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A
Rating: 5 out of 5
Very happy with my product, top delivery, very good site
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M
Rating: 5 out of 5
Order compliant and fast delivery
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P
Rating: 5 out of 5
Honestly, everything was perfect....from the order to the delivery....fast and efficient....
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A
Rating: 1 out of 5
Sending the wrong product does not generate stars.
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R
Rating: 1 out of 5
Another battery than the one I ordered was sent to me. A refund request is in progress after a return in RMA, without a relevant replacement proposal. It has now been 10 days that I find myself without a solution... A commercial gesture on a possible next order would be appreciated!
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Response from Doctibike
Hello,
We would like to once again apologize for the inconvenience encountered.
Our customer service has already taken the necessary steps for the product to be returned to us and for your refund to be processed as soon as possible.
Unfortunately, the reference you are looking for is currently temporarily unavailable from our suppliers. We will make sure to get back to you as soon as it is available again.
Thank you for your understanding and we remain at your disposal for any further questions.
We would like to once again apologize for the inconvenience encountered.
Our customer service has already taken the necessary steps for the product to be returned to us and for your refund to be processed as soon as possible.
Unfortunately, the reference you are looking for is currently temporarily unavailable from our suppliers. We will make sure to get back to you as soon as it is available again.
Thank you for your understanding and we remain at your disposal for any further questions.
A
Rating: 5 out of 5
Very serious company. I recommend it.
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J
Rating: 5 out of 5
Product conforms to the order received very quickly. Everything is perfect
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E
Rating: 5 out of 5
Product as described, interesting price and fast delivery.
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G
Rating: 5 out of 5
The product meets my expectations. Fast shipping! Very satisfied!
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P
Rating: 5 out of 5
Very satisfied with the service in general.
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H
Rating: 5 out of 5
Hello It should be noted that very few companies are listening like you do. Communication with the client goes in their direction for the choice of product. Thank you sincerely for my purchase which thanks to you was able to happen. Jm Hurstel
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J
Rating: 5 out of 5
interesting price, no problem
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J
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
Deadlines respected and engine that works. I am very attached to the circular economy, and in this context, could you take back the defective engine to repair it and prevent it from ending up in a landfill? Thank you in advance.
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H
Rating: 5 out of 5
All good, good goods
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D
Rating: 5 out of 5
I am happy because the new battery is more compact and lighter than the old one
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V
Rating: 5 out of 5
Good service. Satisfied.
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J
Rating: 5 out of 5
Good
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G
Rating: 5 out of 5
Received the battery as scheduled, I also want to congratulate you on your professionalism, availability, and seriousness (more than 5 stars) good job to all the staff Giovanni
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C
Rating: 5 out of 5
It was perfect, nothing to say
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P
Rating: 4 out of 5
very sought-after professionals, who still manage to be attentive to their client
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P
Rating: 5 out of 5
This is the third time I order from you, I have always received my answers quickly by email or by phone. For the last order, speed and shipping with secure packaging. Okay for me.
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J
Rating: 5 out of 5
Service, information and purchase very satisfactory. Thank you
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G
Rating: 5 out of 5
Very Good Responsiveness
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M
Rating: 5 out of 5
Delivery perfect and deadline respected
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D
Rating: 1 out of 5
Very bad experience with this site. I ordered a charger that turned out to be incompatible. I had to return it at my own expense, paying for the return shipping in addition to the initial shipping costs. Instead of a refund, the site imposed a credit note on me while keeping the shipping fees, which I find totally unfair. Moreover, customer service is almost non-existent: I tried to contact them by email to get information about the correct charger, but I never received a response. I strongly advise against this site. Lack of seriousness, transparency, and respect for the customer.
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Response from Doctibike
Hello,
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
A
Rating: 5 out of 5
Good
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D
Rating: 5 out of 5
Deadlines met, compliant material, small registration issue quickly resolved. Site to recommend.
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M
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Very fast order. I recommend this site
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R
Rating: 5 out of 5
Perfect!
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D
Rating: 5 out of 5
Super punctuality
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C
Rating: 5 out of 5
Perfectly compatible battery.
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C
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Everything is perfect!
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M
Rating: 5 out of 5
I received my order well protected quickly
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