★★★★★
based on 811 reviews published
Latest customer reviews
Request a return of the battery on my bike, 3 pins are necessary to operate the battery, but only 2 pins are there. Thank you for providing me with the procedure.
We are sorry to learn that the battery ordered is not compatible with your bike. Please accept our apologies for this inconvenience.
Our after-sales service will handle your return request as soon as possible to resolve this issue quickly. An advisor will contact you shortly to assist you with the procedures.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
Very good
Very good nothing to say
Very good
The product arrived in perfect condition and within the estimated time, which left me with a good impression of the seller.
Super product contact received on time and in accordance with the order
Thank you very much for your comment and your 5-star rating.
We are truly delighted to read your satisfaction and to have met your expectations!
It was also a real pleasure for us to have been able to communicate with you in such a cordial and respectful manner.
Please do not hesitate to reach out to us if needed; we remain at your disposal for any future requests.
The Doctibike team
Ultra fast delivery (48h) Small issues with DPD regarding code transmission via SMS (wrong number) had to pick up the package at a partner location (very close)
Thank you very much for your maximum rating.
We are sorry to hear that the transport did not go as planned; it does happen that these unforeseen events occur, but they are indeed independent of our will.
The main thing for us is that you were able to retrieve your package and that everything is working as expected.
Please do not hesitate to contact us if you encounter any problems; we are at your disposal.
The Doctibike team
Beautiful, efficient, serious, competent company, bravo! It's nice to see such a company!
Fast. Good follow-up
Everything absolutely perfect, first-class customer service and very responsive, well done!
Product completely meets my expectations. Works perfectly, thank you.
Fast and efficient as usual
Excellent
Good advice and a replacement of my dead battery with a new equivalent one.
Perfect, I highly recommend it
Super
I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery
New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.
The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.
Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.
The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.
The product meets our expectations exactly
Good price and responsive.
Ordered a battery, 1 month later while the money has been cashed I am told that the battery is no longer manufactured... they offer me another model that is a bit cheaper and a refund of the difference.. 3 weeks to refund this difference and so back to 2 months of waiting for the battery.. No apology, no commercial gesture and the customer service even tells me that I should have called them before ordering!! A shame!!
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
Very responsive when there is a problem, they take responsibility and try to find a solution.
Responsive site and delivery time kept
Great, delivered as planned!
Order received quickly and as expected
Despite my numerous emails sent, I have received no response regarding the diagnostic report from 03/04/2025, which is completely erroneous. Following my various observations, the technician concluded that he had made an error and that my battery had lost 50% of its autonomy, which is entirely different from the report stating: charge and discharge voltage: 0 and that the battery pack was out of service!.......................
We are sorry to hear that you have not received our response. Unfortunately, it sometimes happens that some of our messages are redirected to spam, which may explain this situation.
Please know that our customer service strives to respond to each request within 48 hours, with personalized and relevant answers. The satisfaction of our customers remains our daily priority.
If needed, I invite you to contact us directly at 09.67.04.31.33
Best regards.
Very well, nothing to report
Very fast reception and product. Compliant, I recommend.
5 stars Thank you for the speed and quality of the delivery.
Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.
I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
Satisfied with the product that works very well
I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.
All good, thank you!
Fast deadline RAS
Product as described, excellent responsiveness. I am extremely satisfied.