English
★★★★★
based on 1095 reviews published
Summary of reviews
The online store provides a seamless shopping experience characterized by efficient order processing and fast delivery times, with many customers noting that their orders arrived promptly, often within just a couple of days. The quality of products received is frequently highlighted, with items described as meeting or exceeding expectations, particularly in the case of batteries that perfectly replaced old versions. Customer service is noted for its professionalism and responsiveness, where inquiries are addressed swiftly, enhancing the overall purchasing experience.
Latest customer reviews
How can a sales company be so negligent towards its customers? An order placed at the end of May with the confirmation that my delivery would be made within 15 days, and now, 3 months later, still no delivery and no explanation despite my various follow-ups. I was therefore offered at the end of August the cancellation and refund without any compensation for the damage caused. Two days after this cancellation, I was confirmed the delivery!!! In the meantime, I found another provider, delivery in 5 days and for a price of materials half as cheap. I will not speak well of Doctibike.
We are sincerely sorry for the bad experience you encountered. Your situation does not reflect the level of service we wish to offer our customers.
As indicated during our exchanges, we are unfortunately dependent on the production uncertainties of our manufacturers, which can sometimes cause delays.
Even though this experience has not been satisfactory, we hope you will give us the chance to prove to you in the future the quality of our service.
Once again, our apologies for the inconvenience caused.
Best regards,
The Doctibike team.
Competent, fast, reasonable price
Everything went well!...
Very satisfied. Several contacts with the very competent and attentive technical service. A scheduled arrival date in mid-August, arrived in mid-August. Very satisfied, thank you.
Everything arrived well.
The battery is mounted, no problem.
Delivered quickly Happy with the service Thank you
Excellent!
Very good!!! Professional, attentive, quick, efficient, I recommend.
Five stars. Thank you.
Impeccable! All that's left is to test the equipment
Package received quickly, the choice of battery was made thanks to the advice of the salesperson.
Fast and hassle-free transaction!
Product same description.
Very well fast and perfect. Thank you
Fast delivery serious merchant
WITHOUT
I received my 2 batteries within the expected timeframe (2 weeks before the scheduled date). They integrated well with our Nakamura bikes. Thank you for your seriousness. Jean Louis
Product conforms to what I requested, fast delivery
Too bad, no extra power supply cable in stock. Fortunately, my girlfriend's e-bike charger fits it. Discharges very quickly, just 25km of autonomy.
Very good experience, fast and careful delivery, package very well packaged, haven't tested the battery yet but it seems ok
Everything is ok
Purchase of a replacement Bosch Purion. Fast delivery, new product. No issues.
Nothing to report for now
Very satisfied with the product and delivery time, thank you
Defective product upon delivery. Long customer service that I have to follow up on
Fast efficient nothing to say
Satisfied with my purchase.
Everything very fast and without any problem
I am happy to have gotten my bike working again, very good material, I recommend doctibike
Very satisfied and very fast
Super
Very satisfied
Relevant advice and respected deadlines
Very responsive and efficient when a question is asked by email. And order delivered quickly.
During my vacation, my Bosch display was stolen. Thanks to your service, a new one was delivered to the campsite in 3 days. My vacation was saved.
Perfect
Everything went well between the order and the receipt, the product very well packaged and I am satisfied !! Here are the 5 stars and it's hard not to recommend you.
Very good contact regarding a product that was out of stock and was delayed but was able to reach me thanks to the carrier at the place of use. I recommend Doctibike.
Hello. I have received the requested battery. It fits well on my bike. I have now been able to do a serious test over a good distance and it is conclusive. I hope it continues like this because with my original battery I was able to do 9200 km over 5 years. Thank you for your service. I don't know what to do with my old battery which is apparently short-circuited. Luc Warichet.