English
★★★★★
based on 1088 reviews published
Latest customer reviews
Hello, Order received on time, good efficiency of your services, part is perfect and works great.
No feedback from the sales department to review
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
Quality recycled product, very reliable company. I am in the process of analyzing the battery parameters with observation of charge and autonomy. The most important thing in the long run is of course the lifespan.
Very satisfied, quick and effective response to my requests.
I found here what I couldn't find anywhere else
Complies with the description.
PERFECT, COMPLIANT AND FAST.
Product availability, competitive price, fast delivery. This is the second battery I bought on the site, I highly recommend it.
Ultra fast and efficient customer service.
Very good thank you
Package received on time as usual
Skilled advice and a very nice team, I highly recommend! 👍
For my first order at doctibike for mountain bike batteries, I was very happy, fast service, unbeatable prices, quick delivery, and good product, I recommend,
Good service, thank you
Everything is okay.
Speed from order to receipt.
Fast, efficient, and very serious. Thank you.
Very satisfied with my purchase. Very good contact before the order, delivered on time. I highly recommend Doctibike.
Very good
Good material, a bit expensive, but I am satisfied
Everything went perfectly from ordering to delivery
Good
Fast and efficient service. Very serious.
Excellent service and responsiveness.
Serious, fast
Charger arrived quite quickly. Very reasonable price and perfect compatibility.
Mountain bike battery received well and it works. The packaging was correct.
Speed, compliance.
Fast delivery and product completely in line with the original. Good load capacity. I recommend.
Super fast and not too expensive, and they took back my old battery.
Received quickly. New battery. Thank you.
Smooth transaction, good advice, professional team... perfect.
Well received, well packaged
Hyper professional site with more than competitive prices. They also buy back your old e-bike battery. I RECOMMEND at 200%!
Excellent site and available and competent people. I was able to get parts not in the catalog by sending my frame number. I recommend!
Very good
Quick response, compliant product and efficient delivery
I am satisfied
VERY EFFECTIVE
Material meets my expectations, delivered on the scheduled date. Currently testing, works for now, will see over time.