/10
★★★★★
based on 318 reviews published
★★★★★
based on 318 reviews published
Latest customer reviews
5
/5
★★★★★
Very good
Christian L.
purchased on 30/03/2025
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5
/5
★★★★★
The product arrived in perfect condition and within the estimated time, which left me with a good impression of the seller.
José Manuel G.
purchased on 29/04/2025
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5
/5
★★★★★
Super product contact received on time and in accordance with the order
Christian L.
purchased on 15/04/2025
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Answer from Doctibike
Mr. Lecointre,
Thank you very much for your comment and your 5-star rating.
We are truly delighted to read your satisfaction and to have met your expectations!
It was also a real pleasure for us to have been able to communicate with you in such a cordial and respectful manner.
Please do not hesitate to reach out to us if needed; we remain at your disposal for any future requests.
The Doctibike team
Thank you very much for your comment and your 5-star rating.
We are truly delighted to read your satisfaction and to have met your expectations!
It was also a real pleasure for us to have been able to communicate with you in such a cordial and respectful manner.
Please do not hesitate to reach out to us if needed; we remain at your disposal for any future requests.
The Doctibike team
5
/5
★★★★★
Ultra fast delivery (48h) Small issues with DPD regarding code transmission via SMS (wrong number) had to pick up the package at a partner location (very close)
Jean-luc F.
purchased on 29/04/2025
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Answer from Doctibike
Mr. Fressigne,
Thank you very much for your maximum rating.
We are sorry to hear that the transport did not go as planned; it does happen that these unforeseen events occur, but they are indeed independent of our will.
The main thing for us is that you were able to retrieve your package and that everything is working as expected.
Please do not hesitate to contact us if you encounter any problems; we are at your disposal.
The Doctibike team
Thank you very much for your maximum rating.
We are sorry to hear that the transport did not go as planned; it does happen that these unforeseen events occur, but they are indeed independent of our will.
The main thing for us is that you were able to retrieve your package and that everything is working as expected.
Please do not hesitate to contact us if you encounter any problems; we are at your disposal.
The Doctibike team
5
/5
★★★★★
Beautiful, efficient, serious, competent company, bravo! It's nice to see such a company!
Françoise C.
purchased on 29/04/2025
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5
/5
★★★★★
Fast. Good follow-up
Marc G.
purchased on 15/04/2025
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5
/5
★★★★★
Everything absolutely perfect, first-class customer service and very responsive, well done!
Alain G.
purchased on 14/03/2025
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5
/5
★★★★★
Product completely meets my expectations. Works perfectly, thank you.
Robert F.
purchased on 25/04/2025
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5
/5
★★★★★
Fast and efficient as usual
Alain O.
purchased on 25/04/2025
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5
/5
★★★★★
Excellent
Rosario P.
purchased on 29/03/2025
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5
/5
★★★★★
Good advice and a replacement of my dead battery with a new equivalent one.
Jocelyn D.
purchased on 10/12/2024
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5
/5
★★★★★
Perfect, I highly recommend it
Bruno B.
purchased on 23/04/2025
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5
/5
★★★★★
Super
Sandrine L.
purchased on 23/04/2025
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5
/5
★★★★★
I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery
Patrick W.
purchased on 23/04/2025
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5
/5
★★★★★
New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.
Catherine V.
purchased on 22/04/2025
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5
/5
★★★★★
The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.
Jean-françois D.
purchased on 19/04/2025
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5
/5
★★★★★
Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.
Eliane R.
purchased on 22/04/2025
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1
/5
★☆☆☆☆
The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.
Gwennaëlle A.
purchased on 22/04/2025
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Answer from Doctibike
Hello Maame,
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
5
/5
★★★★★
Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.
Claude B.
purchased on 10/04/2025
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5
/5
★★★★★
The product meets our expectations exactly
Bernard D.
purchased on 17/04/2025
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5
/5
★★★★★
Good price and responsive.
Florent C.
purchased on 18/04/2025
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1
/5
★☆☆☆☆
Ordered a battery, 1 month later while the money has been cashed I am told that the battery is no longer manufactured... they offer me another model that is a bit cheaper and a refund of the difference.. 3 weeks to refund this difference and so back to 2 months of waiting for the battery.. No apology, no commercial gesture and the customer service even tells me that I should have called them before ordering!! A shame!!
Nicolas B.
purchased on 20/03/2025
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Answer from Doctibike
Hello,
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
5
/5
★★★★★
Very responsive when there is a problem, they take responsibility and try to find a solution.
Édith G.
purchased on 19/04/2025
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4
/5
★★★★☆
Responsive site and delivery time kept
Daniel M.
purchased on 19/04/2025
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5
/5
★★★★★
Great, delivered as planned!
Gert V.
purchased on 28/03/2025
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5
/5
★★★★★
Order received quickly and as expected
Saber L.
purchased on 17/04/2025
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2
/5
★★☆☆☆
Despite my numerous emails sent, I have received no response regarding the diagnostic report from 03/04/2025, which is completely erroneous. Following my various observations, the technician concluded that he had made an error and that my battery had lost 50% of its autonomy, which is entirely different from the report stating: charge and discharge voltage: 0 and that the battery pack was out of service!.......................
Jean-pierre P.
purchased on 04/04/2025
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Answer from Doctibike
Hello,
We are sorry to hear that you have not received our response. Unfortunately, it sometimes happens that some of our messages are redirected to spam, which may explain this situation.
Please know that our customer service strives to respond to each request within 48 hours, with personalized and relevant answers. The satisfaction of our customers remains our daily priority.
If needed, I invite you to contact us directly at 09.67.04.31.33
Best regards.
We are sorry to hear that you have not received our response. Unfortunately, it sometimes happens that some of our messages are redirected to spam, which may explain this situation.
Please know that our customer service strives to respond to each request within 48 hours, with personalized and relevant answers. The satisfaction of our customers remains our daily priority.
If needed, I invite you to contact us directly at 09.67.04.31.33
Best regards.
5
/5
★★★★★
Very well, nothing to report
Jean Pascal H.
purchased on 17/04/2025
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5
/5
★★★★★
Very fast reception and product. Compliant, I recommend.
Elie P.
purchased on 16/04/2025
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5
/5
★★★★★
5 stars Thank you for the speed and quality of the delivery.
Christophe C.
purchased on 16/04/2025
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