English
★★★★★
based on 1088 reviews published
Latest customer reviews
Another battery than the one I ordered was sent to me. A refund request is in progress after a return in RMA, without a relevant replacement proposal. It has now been 10 days that I find myself without a solution... A commercial gesture on a possible next order would be appreciated!
We would like to once again apologize for the inconvenience encountered.
Our customer service has already taken the necessary steps for the product to be returned to us and for your refund to be processed as soon as possible.
Unfortunately, the reference you are looking for is currently temporarily unavailable from our suppliers. We will make sure to get back to you as soon as it is available again.
Thank you for your understanding and we remain at your disposal for any further questions.
Very serious company. I recommend it.
Product conforms to the order received very quickly. Everything is perfect
Product as described, interesting price and fast delivery.
The product meets my expectations. Fast shipping! Very satisfied!
Very satisfied with the service in general.
Hello It should be noted that very few companies are listening like you do. Communication with the client goes in their direction for the choice of product. Thank you sincerely for my purchase which thanks to you was able to happen. Jm Hurstel
Interesting price, no problem
Fast delivery
Deadlines respected and engine that works. I am very attached to the circular economy, and in this context, could you take back the defective engine to repair it and prevent it from ending up in a landfill? Thank you in advance.
All good, good goods
I am happy because the new battery is more compact and lighter than the old one
Good service. Satisfied.
Good
Received the battery as scheduled, I also want to congratulate you on your professionalism, availability, and seriousness (more than 5 stars) good job to all the staff Giovanni
It was perfect, nothing to say
Very sought-after professionals, who still manage to be attentive to their client
This is the third time I order from you, I have always received my answers quickly by email or by phone. For the last order, speed and shipping with secure packaging. Okay for me.
Service, information and purchase very satisfactory. Thank you
Very Good Responsiveness
Delivery perfect and deadline respected
Very bad experience with this site. I ordered a charger that turned out to be incompatible. I had to return it at my own expense, paying for the return shipping in addition to the initial shipping costs. Instead of a refund, the site imposed a credit note on me while keeping the shipping fees, which I find totally unfair. Moreover, customer service is almost non-existent: I tried to contact them by email to get information about the correct charger, but I never received a response. I strongly advise against this site. Lack of seriousness, transparency, and respect for the customer.
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
Good
Deadlines met, compliant material, small registration issue quickly resolved. Site to recommend.
Perfect
Very fast order. I recommend this site
Perfect!
Super punctuality
Perfectly compatible battery.
Everything is perfect
Everything is perfect!
I received my order well protected quickly
Fast corresponds to the perfect order
Very good
Super fast
Perfect!
Battery suitable for the bike, very good. It's a shame that there is no proposal to take back the old battery, which had only traveled 37 km!
Good experience
Nickel
The 36V 2Ah Arcade charger with a round 3-pin plug that I ordered to replace the charger for my Beaufort bike does not fit into the battery. I contacted Doctibike for a replacement ten days ago but they have not yet responded.