/10
★★★★★
based on 318 reviews published
★★★★★
based on 318 reviews published
Latest customer reviews
5
/5
★★★★★
Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.
Pascal J.
purchased on 17/04/2025
Translated review
1
/5
★☆☆☆☆
I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.
Philippe V.
purchased on 15/04/2025
Translated review
Answer from Doctibike
Hello Sir,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
5
/5
★★★★★
Satisfied with the product that works very well
Gaetan V.
purchased on 16/04/2025
Translated review
5
/5
★★★★★
I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.
Olivier R.
purchased on 16/04/2025
Translated review
5
/5
★★★★★
All good, thank you!
Monika S.
purchased on 09/04/2025
Translated review
5
/5
★★★★★
Fast deadline RAS
François L.
purchased on 03/04/2025
Translated review
5
/5
★★★★★
Product as described, excellent responsiveness. I am extremely satisfied.
Bernard M.
purchased on 15/04/2025
Translated review
5
/5
★★★★★
Very good
Isabelle T.
purchased on 15/04/2025
Translated review
5
/5
★★★★★
Excellent services, speed and efficiency for this company.
Jean Yves C.
purchased on 07/04/2025
Translated review
5
/5
★★★★★
Product as described, delivery was perfect
Auguste K.
purchased on 15/04/2025
Translated review
5
/5
★★★★★
VERY WELL SINCERELY
Guillaume H.
purchased on 14/04/2025
Translated review
5
/5
★★★★★
Perfect!
Anne-karen G.
purchased on 02/04/2025
Translated review
4
/5
★★★★☆
Excellent
Antonio L.
purchased on 25/02/2025
Translated review
5
/5
★★★★★
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
Benjamin S.
purchased on 20/02/2025
Translated review
Answer from Doctibike
Mr. Schmitt, Thank you for taking the time to modify your review and share your experience in such detail. We fully understand your initial frustration and regret that the situation may have caused confusion. The purpose of our diagnosis was precisely to shed light on the condition of your battery and to confirm (or not) the hypothesis of a defective BMS. Unfortunately, as mentioned during our exchanges, a replacement was not feasible in this specific case. We are nonetheless very happy that our customer service was able to provide you with the listening, clarity, and explanations you were expecting. Your recognition and your 5 stars sincerely touch us, especially as they highlight the importance of constructive dialogue. The Doctibike team
5
/5
★★★★★
Order received quickly
Pascal H.
purchased on 13/04/2025
Translated review
5
/5
★★★★★
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
Scharff N.
purchased on 27/03/2025
Translated review
5
/5
★★★★★
Nothing to report, perfect delivery
Jean-paul D.
purchased on 11/04/2025
Translated review
5
/5
★★★★★
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
Dominique C.
purchased on 29/03/2025
Translated review
5
/5
★★★★★
Satisfactory
Florent F.
purchased on 09/03/2025
Translated review
5
/5
★★★★★
All quick and efficient with a welcome discount applied after the order. Perfect.
Jerome D.
purchased on 12/04/2025
Translated review
5
/5
★★★★★
The order was received quickly and matched exactly what was ordered.
Laurent Xavier G.
purchased on 11/04/2025
Translated review
5
/5
★★★★★
An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.
Daniel M.
purchased on 25/02/2025
Translated review
5
/5
★★★★★
I received my battery quickly, but it was not suitable, and the company contacted me for a return and a refund. Thank you.
Brigitte G.
purchased on 21/02/2025
Translated review
4
/5
★★★★☆
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
Patrick F.
purchased on 03/10/2024
Translated review
4
/5
★★★★☆
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
Patrick H.
purchased on 17/03/2025
Translated review
5
/5
★★★★★
Very satisfied Good value for money Delivery time respected
Jean-françois D.
purchased on 04/04/2025
Translated review
5
/5
★★★★★
Very efficient and very fast, very good material
Bertrand D.
purchased on 04/04/2025
Translated review
5
/5
★★★★★
Very good with Léon. Very responsive and attentive
Alain R.
purchased on 26/03/2025
Translated review
5
/5
★★★★★
Thank you for the professionalism of the seller
Serge L.
purchased on 11/04/2025
Translated review
5
/5
★★★★★
Hello Very satisfied with your services Best regards Éric Ritter
Eric R.
purchased on 31/03/2025
Translated review