/10
★★★★★
based on 318 reviews published
★★★★★
based on 318 reviews published
Latest customer reviews
5
/5
★★★★★
Quick and efficient
Jlouis G.
purchased on 08/04/2025
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5
/5
★★★★★
Perfect service.
Olivier P.
purchased on 07/04/2025
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5
/5
★★★★★
Very professional
Nicolas P.
purchased on 04/04/2025
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5
/5
★★★★★
Perfect, responsive, fast
Florence B.
purchased on 04/04/2025
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5
/5
★★★★★
Very good support, responsive
Frederic Z.
purchased on 18/03/2025
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Mr. Zanetta,
5
/5
★★★★★
I have already given an opinion!
Gilles Z.
purchased on 03/04/2025
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Hello Gilles,
5
/5
★★★★★
The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.
Daniel P.
purchased on 13/03/2025
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3
/5
★★★☆☆
I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.
Jean-michel A.
purchased on 13/02/2025
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Answer from Doctibike
Hello Sir, Thank you for your message, and we apologize for the confusion. The price displayed on our site is including tax, but it may vary depending on the place of residence. For example, in Andorra, the VAT rate is 4.5%, while in Spain, it is 21%. This explains the price difference you noticed. We regret that this information was not sufficiently clear, and we will work to improve it. We remain at your disposal for any further questions and thank you for your understanding. Best regards,
5
/5
★★★★★
Good welcome, quick delivery. Very satisfied
Société G.
purchased on 28/03/2025
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Hello,
5
/5
★★★★★
Perfect
Patrick D.
purchased on 01/04/2025
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Hello Patrick,
2
/5
★★☆☆☆
The photo on the site and the delivered product are not the same.
Christophe L.
purchased on 02/04/2025
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Answer from Doctibike
Hello Sir,
Thank you for your feedback.
Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.
We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.
We remain at your disposal for any further requests,
Best regards,
Thank you for your feedback.
Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.
We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.
We remain at your disposal for any further requests,
Best regards,
5
/5
★★★★★
Fast shipping and in accordance with my request
Frédéric C.
purchased on 02/04/2025
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Hello Frédéric,
3
/5
★★★☆☆
?
Sebastian G.
purchased on 09/12/2024
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5
/5
★★★★★
Very good
Julien R.
purchased on 01/04/2025
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Hello Julien,
1
/5
★☆☆☆☆
Charger received that does not work
Veronique B.
purchased on 30/03/2025
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Answer from Doctibike
Hello Madam,
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
3
/5
★★★☆☆
Fast delivery but very, very long for the refund (15 days)
Jean-michel T.
purchased on 11/03/2025
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5
/5
★★★★★
Very happy with my purchase, very good battery life
Patrick F.
purchased on 26/11/2024
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Dear Patrick,
5
/5
★★★★★
Good advice, good listening, and efficiency, thank you.
Jean Louis R.
purchased on 25/03/2025
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Hello Jean-Louis,
5
/5
★★★★★
Received quickly, interesting price
Jean Louis G.
purchased on 30/03/2025
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Mr. Gragnic,
5
/5
★★★★★
Package arrived well. The battery matches my bike, autonomy is consistent with the original one. Thanks.
Marc P.
purchased on 28/03/2025
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Hello Marc,
5
/5
★★★★★
Compliant and fast delivery
Frederic A.
purchased on 29/03/2025
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Frédéric,
5
/5
★★★★★
Order conforms to what I requested
Patrick B.
purchased on 11/10/2024
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Hello Patrick,
5
/5
★★★★★
👍
Jean S.
purchased on 11/02/2025
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Hello Jean,
5
/5
★★★★★
Very good.
Jean-claude B.
purchased on 10/02/2025
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Answer from Doctibike
Thank you very much, Jean-Claude, for your glowing review and the 5/5 rating! We are delighted that you enjoyed your experience with Doctibike. Your satisfaction is our priority, and we hope to see you again very soon.
5
/5
★★★★★
Clear explanations about the products, ease of finding the right replacement battery references, very fast and careful shipping.
Elise T.
purchased on 27/02/2025
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Dear Elise,
5
/5
★★★★★
Perfect. Fast shipping and very well protected package. Thanks to the team.
Alain D.
purchased on 16/03/2025
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Hello Alain,
4
/5
★★★★☆
All good, thank you
Elia G.
purchased on 11/12/2024
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Elia,
5
/5
★★★★★
Very good service
Sophie L.
purchased on 10/02/2025
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Hello Sophie,
5
/5
★★★★★
I received the battery as expected and on time. It works very well. Huge thanks to Doris for her very responsive and pleasant follow-up.
Pierre Q.
purchased on 14/02/2025
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Hello Mr. Quinaux,
5
/5
★★★★★
Customer service is attentive and very responsive, don't hesitate to call for reassurance. Fast shipping.
Marie D.
purchased on 13/02/2025
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Answer from Doctibike
Hello Marie,