Reviews Doctibike

Battery suitable for the bike, very good. It's a shame that there is no proposal to take back the old battery, which had only traveled 37 km!

Good experience

Nickel

The 36V 2Ah Arcade charger with a round 3-pin plug that I ordered to replace the charger for my Beaufort bike does not fit into the battery. I contacted Doctibike for a replacement ten days ago but they have not yet responded.

Satisfied

Surprised that it happened so quickly. We were told 8 to 10 days.

Compliant battery Works very well

Hello. Following my order and the shipment to the nearest delivery location you provided, the problems began. The Ribot café bar does not work with DPD. My package has therefore remained stored at DPD Gerzat. Several emails have been sent to me certifying that it would be delivered to 166, Léon Blum street, in a grocery store, which has never been done. I had problems with the delivery person who assured me several times that the delivery point had refused my package, or that it would be delivered the next day. Delivery by DPD is of very poor quality. I waited several days to retrieve my purchase and my bike. Being under repair, I was therefore forced to walk... Best regards.

Everything is satisfactory

Smooth service

I received the battery I ordered in Slovenia quite quickly. It's really appreciated that you also deliver to Slovenia. I am even more delighted to have received a battery for my 2019 electric bike, compatible with the Shimano system and originally from the Fit brand. You are among the few who have it in stock in the EU.

Very good reception of the product, contact with the company very good. The only issue is the lack of information to clip the battery onto the frame, you have to remove the lock cover, otherwise the battery does not clip on

Great service. Efficient and fast

Very satisfied with my order

Fast shipping +++

Purchase without problems, fast delivery, impeccable packaging and, from what I have been able to judge so far, a product that works perfectly.

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Nickel

No problem, a customer service that works

Listening and very good advice

Everything is perfect, the charger works well and fits my bike even though it's not the same brand, for a very reasonable price, and the delivery was super fast with good packaging. I was surprised by the quality of the service! I will carefully keep the contact details of this site for next time!!

Hello.bad experience, little information for the customer to answer an email 5 days and they do not inform about the deliveries to the islands THANK YOU I HAVE CANCELED the order and I expect the refund

Perfectly responds to my order and my needs

Fast delivery and hand delivery unlike other couriers

Received quickly, the assembly is very simple and the locking of my battery works very well.

Article in accordance with my order and delivered quickly.

Perfect

Advice, efficiency and speed! E-bike battery ordered and received in less than 5 days. Customer service available and responsive to my questions. Pleasantly satisfied with this brand that I recommend.

Several return forms remained unanswered due to a pin model error in my battery order. Incorrect customer reception opening hours regarding closing on Friday afternoon at 4:30 PM and not 5 PM. No phone response during opening hours (a phone service on an inventory Wednesday or at the end of Friday afternoon that offers nothing but to call back). Returning the battery by post is impossible (limited to 100w) which redirected me to UPS (the site is not clear about the return methods by our own means). I'm throwing in the towel, I'm going to take a screwdriver to tinker with the battery and swap the connector with the old battery that no longer charges. I do not feel helped at all with this sale.

Battery, not compatible. (defect) But very fast shipping, and good after-sales service.

Nothing to say. Everything is perfect

Very good

Perfect

Excellent

Battery arrived 3-4 days after the order... but the carrier was not great / information provided was contradictory... company DPD to whom I also mentioned my dissatisfaction...

Hello. Received on time. Very good welcome from you.

Very good

Fast delivery, product as described, I recommend

Super battery, very fast delivery, thank you for the service

Reasonable prices, fast shipping, well-protected package