★★★★★
based on 458 reviews published
Latest customer reviews
Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.
I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
Satisfied with the product that works very well
I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.
All good, thank you!
Fast deadline RAS
Product as described, excellent responsiveness. I am extremely satisfied.
Very good
Excellent services, speed and efficiency for this company.
Product as described, delivery was perfect
VERY WELL SINCERELY
Perfect!
Excellent
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
Order received quickly
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
Nothing to report, perfect delivery
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
Satisfactory
All quick and efficient with a welcome discount applied after the order. Perfect.
The order was received quickly and matched exactly what was ordered.
An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.
I received my battery quickly, but it was not suitable, and the company contacted me for a return and a refund. Thank you.
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
Very satisfied Good value for money Delivery time respected
Very efficient and very fast, very good material
Very good with Léon. Very responsive and attentive
Thank you for the professionalism of the seller
Hello Very satisfied with your services Best regards Éric Ritter
Quick and efficient
Perfect service.
Very professional
Perfect, responsive, fast
Very good support, responsive
I have already given an opinion!
The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.
I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.
Good welcome, quick delivery. Very satisfied
Perfect