Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 419 published reviews
5 8 519 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

All reviews

N
Nicolas V.
Rating: 5 out of 5
following a purchase from 06/09/2024
Product compliant arrived on time, I recommend!
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Christian M.
Rating: 5 out of 5
following a purchase from 06/09/2024
Very good
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Florian L.
Rating: 5 out of 5
following a purchase from 06/09/2024
A shipping AND receiving speed to make Amazon blush... It's always perfect and delivered well packaged and well protected! Bravo
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Pierre C.
Rating: 5 out of 5
following a purchase from 06/09/2024
Perfect
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Gregory C.
Rating: 5 out of 5
following a purchase from 06/09/2024
Small grip defect reported, and despite the manufacturer's refusal to intervene, Esprit Padel Shop got back to me in half an hour with a commercial solution!! Service at the TOP.
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Vicente O.
Rating: 5 out of 5
following a purchase from 06/09/2024
Top quality fast delivery
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Romain L.
Rating: 5 out of 5
following a purchase from 06/09/2024
Impeccable
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Alfred S.
Rating: 5 out of 5
following a purchase from 05/09/2024
Impeccable
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Morgane G.
Rating: 4 out of 5
following a purchase from 05/09/2024
Site not easy from the tablet, I always had the titles displayed. (Rackets, shoes,....) not easy to navigate. Fast delivery I recommend this site
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Christophe P.
Rating: 5 out of 5
following a purchase from 30/08/2024
Fast and simple delivery on this last order! Thank you very much.
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olivier D.
Rating: 5 out of 5
following a purchase from 04/09/2024
Order compliant with my expectations
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Ludivine M.
Rating: 2 out of 5
following a purchase from 04/09/2024
Hello madam, sir. I think you had a computer or organizational bug with my order. I ordered with a confirmation email. I receive a second email telling me that I ordered a rental racket. I contact customer service who tells me that my order will be delivered within 48 hours and the next day I receive a refund for my order and now an email thanking me for my order and asking me to evaluate you. I let you look at the bug.
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Response from Esprit Padel Shop
Hello,

First of all, we apologize for the confusion you encountered. It seems there was an initial misunderstanding regarding your order. You had ordered a test racket instead of a standard racket.

Subsequently, we unfortunately had to refund you because the model you wanted, the "Vertex 04 Woman 2024", is currently out of stock.

If you have any other questions or if you would like to be informed when this model is available again, please do not hesitate to contact us again.

Thank you for your understanding and again sorry for this inconvenience.
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HERVE L.
Rating: 5 out of 5
following a purchase from 02/09/2024
What to say? except PERFECT Thank you
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Patrick C.
Rating: 5 out of 5
following a purchase from 05/09/2024
Order and receipt of the racket in 2 days. Perfect
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Alexandre T.
Rating: 3 out of 5
following a purchase from 05/09/2024
Very quick to receive the product but commercially very, very disappointed.
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.

We remain at your disposal for any questions.
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GHISLAIN F.
Rating: 5 out of 5
following a purchase from 04/09/2024
Excellent, very serious. Package received within 3 days
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Gilles D.
Rating: 5 out of 5
following a purchase from 04/09/2024
Top ..
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Antoine N.
Rating: 4 out of 5
following a purchase from 04/09/2024
Serious site but a bit more expensive than some others. The price of quality
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Stephane B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Order placed by phone with the help of an advisor to support my choices. Order delivered quickly. I just have to make good use of this quality material.
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Jordan B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Top nothing to complain about!
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M
Maison D.
Rating: 5 out of 5
following a purchase from 31/08/2024
The test with the strengths and weaknesses of the racket is very useful! Very reasonable prices and delivery sent 1 day after my order. Package arrived in good condition
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Allan C.
Rating: 5 out of 5
following a purchase from 03/09/2024
Top! Reactivity and efficiency! Bravo!!
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ERIC B.
Rating: 5 out of 5
following a purchase from 03/09/2024
Delivery compliant with my expectations. Thank you
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Alexandre N.
Rating: 5 out of 5
following a purchase from 03/09/2024
Great customer service. Top dialogue, quick handling of the file, refund in 5 days. Bravo, it's nice to deal with such competent people.
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loic P.
Rating: 3 out of 5
following a purchase from 03/09/2024
Great price, product matches the order, however the grip protection was stuck, I will have to change the strap even though the racket is new…
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.

To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.

Please feel free to contact us if you have any other questions or needs.
P
Pascal D.
Rating: 5 out of 5
following a purchase from 03/09/2024
Impeccable customer service
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Florent D.
Rating: 5 out of 5
following a purchase from 03/09/2024
Easy and quick order via their site, reasonable prices and especially excellent delivery times, the best!!! I recommend without reservation
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Nik N.
Rating: 1 out of 5
following a purchase from 03/09/2024
Dear, I placed an order 10 days ago and I still haven't received anything. and no shipping tracking. the package has been stuck somewhere for more than 5 days
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Eric G.
Rating: 4 out of 5
following a purchase from 03/09/2024
Very good site for padel
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Joris D.
Rating: 5 out of 5
following a purchase from 02/09/2024
Very professional company that puts its customer first
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Dimitri P.
Rating: 5 out of 5
following a purchase from 02/09/2024
Great price. Delivery time respected
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William B.
Rating: 3 out of 5
following a purchase from 02/09/2024
The T-shirt in size S does not fit my 12-year-old son! The quality of the fabric is very disappointing. Very disappointed with this purchase!
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Response from Esprit Padel Shop
Hello William,

Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.

Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.

Thank you for your understanding.

Best regards,
J
Julien A.
Rating: 5 out of 5
following a purchase from 02/09/2024
Incredible customer service, I recommend!
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Yan K.
Rating: 1 out of 5
following a purchase from 02/09/2024
Unfortunately, the racket arrived defective and the model was out of stock which forced me to take another model and pay more despite the gift voucher
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Response from Esprit Padel Shop
Hello Yan,

Thank you for your feedback. We are sorry for the inconveniences encountered with the racket and the necessity to choose another model. We hope that the credit we issued has helped to alleviate this situation.

If you have any other questions or needs, please do not hesitate to contact us.

Best regards,
P
Patrick A.
Rating: 4 out of 5
following a purchase from 02/09/2024
In fact, I have nothing to say about the delay but unfortunately the racket I received had a chip, a crack on the paint and I did not return the racket right away because I opened the package much later after receipt because it was a gift. If I had the possibility to make a complaint, I would do it because in addition to this small issue, I played 1 match and the grip is already worn out, so of very poor quality I have never seen that I have played tennis for 20 years and the grip does not wear out that quickly
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Response from Esprit Padel Shop
Hello Patrick,

Thank you for your feedback and sorry to hear that you encountered issues with the racket. Regarding the crack on the paint, even if the return period has passed, feel free to send us photos so we can see what we can do. We also take note of your comment about the grip and will pass the information to the brand.

For any problem, you can contact us at the following address: [email protected].

We remain available for any further assistance.

Sportingly,
R
Remi G.
Rating: 5 out of 5
following a purchase from 29/08/2024
Fast and efficient, I will order again without any worries
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Axelle B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Hello, I ordered a racket for a test. Personally, I find that the trial period is really short (7 days vs 14 days generally, it allows for several matches). Moreover, the racket could be delivered with an overgrip, for hygiene and comfort. Otherwise, nothing to report. Thank you for offering this service.
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Response from Esprit Padel Shop
Hello Axelle,

Thank you for your positive comment following your racket test.

To be totally transparent with you, we have many requests for tests for few racket models made available by the brands. This explains why we are on a 7-day delay and not 14, in order to respond to the high demand.
Regarding the overgrip, I agree with you on this point, and we are working on it for the future ;)

Have a nice day and see you soon on our site.

Sportingly.
F
Fanny T.
Rating: 5 out of 5
following a purchase from 01/09/2024
Everything went very well. From ordering to delivery. Bravo spirit Padel.
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Michaël B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Bag conforms to the description. Protection tape too wide. Fast delivery, serious company
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Response from Esprit Padel Shop
Hello Michael,

Thank you for your comment which makes us very happy.

I hope to see you again soon on our site.

Sportingly.
C
Camille S.
Rating: 5 out of 5
following a purchase from 01/09/2024
Fast and careful shipping
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