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M
Rating: 4 out of 5
Fast delivery time
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
All reviews
J
Rating: 5 out of 5
Always satisfied
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M
Rating: 5 out of 5
Fast service
J
Rating: 4 out of 5
product conforms very good price packaging carton a bit fragile
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C
Rating: 5 out of 5
Very satisfied
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F
Rating: 5 out of 5
I am satisfied with my purchase. The quality is satisfactory.
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G
Rating: 5 out of 5
Excellent product
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C
Rating: 5 out of 5
Perfectly matches the description I recommend
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M
Rating: 1 out of 5
I clarify that this is not a review of the seller EI, it is a criticism of the delivery method and the complications it causes. EI sells medical equipment, so it is assumed that some people who buy it may potentially be disabled, sick, etc. For me, the delivery was delayed for a week for more or less valid reasons, only to end up being delivered in another department. This is simply unacceptable on the part of the provider responsible for delivery for this type of product.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Rating: 2 out of 5
Delivery problem at home For the first time, the usual delivery by DPD to the floor following my explicit request was not carried out, replaced, while I was present, by a delivery by Chronopost to the caretaker. This imposes a transfer that is very difficult for me.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
R
Rating: 5 out of 5
Good and fast delivery
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J
Rating: 4 out of 5
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
A
Rating: 4 out of 5
Seri
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P
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Serious site. A special discount for loyal customers would be welcome!
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M
Rating: 3 out of 5
It took a very long time before it was delivered, which is normally not the case
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Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
C
Rating: 5 out of 5
It was perfect and very fast.
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G
Rating: 5 out of 5
On-time delivery
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N
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
everything perfect
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M
Rating: 5 out of 5
EXCELLENT PRODUCT. FAST AND EFFICIENT IN SHIPPING AND IN ANSWERING ANY QUESTIONS. RECOMMENDED.
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A
Rating: 5 out of 5
Satisfied
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E
Rating: 5 out of 5
Good execution of the delivery of the order
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A
Rating: 5 out of 5
No problems.
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M
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Very satisfied and the delivery meets my expectations thank you
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L
Rating: 5 out of 5
language could automatically be in Dutch for Dutch speakers
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M
Rating: 5 out of 5
The shipment arrived quickly. A lot of variety of products that are hard to find in physical stores
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M
Rating: 1 out of 5
I still haven't received my package since the order on December 26
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
A
Rating: 5 out of 5
Very absorbent protection that also holds odors well
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M
Rating: 5 out of 5
Impeccable service, fast, secure and a good value for money. Thank you
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E
Rating: 5 out of 5
OH TOP !
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T
Rating: 5 out of 5
Fast delivery
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J
Rating: 5 out of 5
Perfect, fast shipping, Thank you
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G
Rating: 5 out of 5
The delivery was impeccable
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J
Rating: 5 out of 5
Order served promptly in a short period of time
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S
Rating: 5 out of 5
Everything perfect
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P
Rating: 5 out of 5
Always impeccable razor
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D
Rating: 5 out of 5
Fast
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Y
Rating: 5 out of 5
Being obliged to have a large consumption of your products, could I not occasionally receive a gift?
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