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C
Rating: 5 out of 5
Effective
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
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S
Rating: 5 out of 5
I was well advised and my request was processed quickly, so the goods were set up super fast in our garden. Simply top. Highly recommended.
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A
Rating: 5 out of 5
Very good product and a very responsive and helpful customer service!
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O
Rating: 5 out of 5
very good
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L
Rating: 5 out of 5
Very satisfied with the product
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I
Rating: 5 out of 5
The net is in accordance with the description and fits perfectly. Fast delivery. I recommend this site.
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P
Rating: 5 out of 5
Very good, the dome pleases my children a lot
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N
Rating: 5 out of 5
Order received quickly and effective customer service
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M
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
the assembly instructions lack explanations and the diagrams are not detailed enough. Assembling the structure is much more difficult than shown in the assembly videos on the site.
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M
Rating: 4 out of 5
correct
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P
Rating: 4 out of 5
satisfied.
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A
Rating: 5 out of 5
Very good customer listening and quality telephone assistance to help select the product suited to the need.
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P
Rating: 5 out of 5
The delivery was very fast and the net was of super quality. Unfortunately, the size did not fit. I don't understand why they don't just take the diameter of the jumping mat, but the return was no problem. Would gladly do it again. Best regards
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C
Rating: 3 out of 5
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
L
Rating: 5 out of 5
Very good
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H
Rating: 5 out of 5
Fast and good delivery
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A
Rating: 3 out of 5
If the product overall is of good quality, the assembly is far too complex and long. The plastic hooks are very weak and break easily
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the hooks. Please feel free to contact our customer service with photos so we can send you replacements under warranty as soon as possible. Regarding the assembly, we offer installation videos of our products on our YouTube channel and our website, to familiarize yourself with the parts before receiving the order if necessary. Best regards, the France Trampoline team
M
Rating: 5 out of 5
I consider myself satisfied with customer service and the speed of delivery. But above all with the quality of your products.
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M
Rating: 5 out of 5
Meets my expectations.
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M
Rating: 5 out of 5
Top service, super fast delivery and top material
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N
Rating: 5 out of 5
Fast and efficient
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J
Rating: 5 out of 5
Excellent
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J
Rating: 4 out of 5
Good product allowing me to renovate my Expert trampoline, which is no longer distributed.
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F
Rating: 4 out of 5
Good quality
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F
Rating: 5 out of 5
Just, the shipping costs for Corsica are a bit exaggerated.. Otherwise nothing to report
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N
Rating: 5 out of 5
Good product quality, fast delivery
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M
Rating: 2 out of 5
The ordered goods were not available and an alternative product was sent without comment. This was picked up again, but the total amount paid was not refunded. Just a hassle for me.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. There was indeed a reference error and we accidentally sent you the wrong skis for the trampoline. Unfortunately, we no longer had the skis you ordered in stock. We apologize for these circumstances. Our team reacted immediately and covered the return shipping costs. As soon as the goods arrive at our logistics center, you will be fully refunded. Best regards, your trampoline technology team.
I
Rating: 5 out of 5
Delivery and quality of the product are excellent! Would gladly do it again 👍
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B
Rating: 5 out of 5
Everything was perfect
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N
Rating: 5 out of 5
very good
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C
Rating: 5 out of 5
very good team listening.
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K
Rating: 5 out of 5
Very good products. Extra
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D
Rating: 5 out of 5
perfect.. quality and deadline
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E
Rating: 5 out of 5
We were able to buy a spare part that, thanks to your services' advice, fits perfectly, even though our trampoline model is old and does not come from France trampoline. My grandchildren thank you and so do I. Best regards.
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R
Rating: 5 out of 5
very satisfied
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C
Rating: 4 out of 5
We had bought the rod for the net separately and in reality, a piece is missing to make the connection all around the perimeter. After-sales purchases are still complicated to get everything perfect. Of the last 4 purchases, 2 were perfect including the last one, the net. Very good reception on the phone otherwise which facilitates the order
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A
Rating: 4 out of 5
fast and complete delivery. no surprises
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C
Rating: 5 out of 5
Quick response to my question, correct order and delivery was very fast
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M
Rating: 5 out of 5
Everything TOP 👍
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