France Trampoline receives consistently positive feedback across product quality, delivery, and customer service. Customers highlight sturdy, well-made items such as trampolines, covers, mats, and nets, with many noting that parts fit as described and the materials feel durable and safe. Fast and reliable shipping is repeatedly praised, with on-time arrivals, careful packaging, and responsive after-sales support that helps with assembly, replacements, and guidance on product choices. The overall experience is described as efficient, trustworthy, and satisfying, with several mentions of clear instructions, accurate descriptions, and helpful, attentive staff.
All reviews
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Delphine C.
Rating: 3 out of 5
following a purchase from 04/04/2022
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
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Response from France Trampoline
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
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Afra H.
Rating: 5 out of 5
following a purchase from 04/04/2022
The delivery of my trampoline cover was as announced and the goods are as described - therefore I am very satisfied ☺️
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Sébastien D.
Rating: 5 out of 5
following a purchase from 04/04/2022
Package received on time. Very good quality material. We are very satisfied with our order and recommend you to all our friends.
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Lars R.
Rating: 5 out of 5
following a purchase from 05/04/2022
Super quality, great service!
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Caroline C.
Rating: 5 out of 5
following a purchase from 05/04/2022
We are very satisfied with the climbing dome and the swing ordered. Very nice colors and quality items. The delivery went as planned. One accessory was missing but was sent back to me very quickly.
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Cornelia S.
Rating: 5 out of 5
following a purchase from 03/04/2022
Perfect
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Nicolas L.
Rating: 5 out of 5
following a purchase from 02/04/2022
Good product, conforms to the description.
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Marie-Line L.
Rating: 5 out of 5
following a purchase from 03/04/2022
Very good advice, they even found my invoice from 6 years ago to check if the ordered replacement post was the right one (which it wasn't)!
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Maxime B.
Rating: 5 out of 5
following a purchase from 04/04/2022
Very fast and very good quality material
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Alex A.
Rating: 5 out of 5
following a purchase from 03/04/2022
Perfect
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Anne L.
Rating: 5 out of 5
following a purchase from 01/04/2022
Very professional phone advisor, fast delivery and very good quality trampoline
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Claude Q.
Rating: 5 out of 5
following a purchase from 04/04/2022
Good after-sales service
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Malorie B.
Rating: 3 out of 5
following a purchase from 27/03/2022
Long delivery
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Response from France Trampoline
Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team
E
Evelyne M.
Rating: 5 out of 5
following a purchase from 04/04/2022
Very serious
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Delphine G.
Rating: 5 out of 5
following a purchase from 27/03/2022
Perfect
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Christelle T.
Rating: 5 out of 5
following a purchase from 02/04/2022
Very satisfied
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Christophe B.
Rating: 4 out of 5
following a purchase from 26/03/2022
Hello, I would have liked to have a few extra hooks to hold my net in addition to my order. Indeed, I bought a new net last year and the plastic hooks are of poor quality. I had specified this need when I placed my order.
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Anthony B.
Rating: 5 out of 5
following a purchase from 31/03/2022
Perfect!
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Damien H.
Rating: 5 out of 5
following a purchase from 31/03/2022
impeccable order, product received quickly. Relatively easy assembly, diagram could be a bit more precise. Otherwise nothing to complain about, reliable site.
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Stephanie M.
Rating: 5 out of 5
following a purchase from 31/03/2022
perfect, always happy with what I order from France Trampoline.
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Ciret N.
Rating: 5 out of 5
following a purchase from 01/04/2022
Effective
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Sandra P.
Rating: 5 out of 5
following a purchase from 31/03/2022
I was well advised and my request was processed quickly, so the goods were set up super fast in our garden. Simply top. Highly recommended.
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Alizée A.
Rating: 5 out of 5
following a purchase from 01/04/2022
Very good product and a very responsive and helpful customer service!
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Odile S.
Rating: 5 out of 5
following a purchase from 29/03/2022
very good
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Laeticia B.
Rating: 5 out of 5
following a purchase from 27/03/2022
Very satisfied with the product
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Ingrid N.
Rating: 5 out of 5
following a purchase from 30/03/2022
The net is in accordance with the description and fits perfectly. Fast delivery. I recommend this site.
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Patricia L.
Rating: 5 out of 5
following a purchase from 29/03/2022
Very good, the dome pleases my children a lot
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Noémie L.
Rating: 5 out of 5
following a purchase from 29/03/2022
Order received quickly and effective customer service
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Martine S.
Rating: 5 out of 5
following a purchase from 29/03/2022
Perfect
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Alyson V.
Rating: 4 out of 5
following a purchase from 20/03/2022
the assembly instructions lack explanations and the diagrams are not detailed enough. Assembling the structure is much more difficult than shown in the assembly videos on the site.
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Marie-Jeanne V.
Rating: 4 out of 5
following a purchase from 28/03/2022
correct
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Philippe C.
Rating: 4 out of 5
following a purchase from 29/03/2022
satisfied.
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Alain J.
Rating: 5 out of 5
following a purchase from 30/03/2022
Very good customer listening and quality telephone assistance to help select the product suited to the need.
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Peter R.
Rating: 5 out of 5
following a purchase from 26/03/2022
The delivery was very fast and the net was of super quality. Unfortunately, the size did not fit. I don't understand why they don't just take the diameter of the jumping mat, but the return was no problem. Would gladly do it again. Best regards
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Claudine D.
Rating: 3 out of 5
following a purchase from 16/03/2022
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
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Laurent S.
Rating: 5 out of 5
following a purchase from 30/03/2022
Very good
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Herbert J.
Rating: 5 out of 5
following a purchase from 28/03/2022
Fast and good delivery
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Arthur M.
Rating: 3 out of 5
following a purchase from 24/03/2022
If the product overall is of good quality, the assembly is far too complex and long. The plastic hooks are very weak and break easily
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the hooks. Please feel free to contact our customer service with photos so we can send you replacements under warranty as soon as possible. Regarding the assembly, we offer installation videos of our products on our YouTube channel and our website, to familiarize yourself with the parts before receiving the order if necessary. Best regards, the France Trampoline team
M
Maurizio L.
Rating: 5 out of 5
following a purchase from 27/03/2022
I consider myself satisfied with customer service and the speed of delivery. But above all with the quality of your products.
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Michael L.
Rating: 5 out of 5
following a purchase from 28/03/2022
Meets my expectations.
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