Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

All reviews

Christophe C.

Published on 12/09/2021 à 10h34 following a purchase from 02/08/2021

The ordered net is of good size. However, the quality is lower than the original product

Translated reviews

Cédric G.

Published on 11/09/2021 à 21h17 following a purchase from 01/05/2021

Product out of stock delivered 2 months late from the expected date

Translated reviews

Response from France Trampoline Published on 01/05/2021

Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team

Julien G.

Published on 11/09/2021 à 19h33 following a purchase from 28/07/2021

Very serious

Translated reviews

Estelle B.

Published on 11/09/2021 à 14h37 following a purchase from 05/05/2021

Trampoline of very high quality, however, it's a shame about the very long delivery time....

Translated reviews

Marion M.

Published on 11/09/2021 à 10h59 following a purchase from 18/05/2021

Easy to place an order but customer service issue not resolved to this day... too bad!

Translated reviews

Catherine L.

Published on 09/09/2021 à 21h26 following a purchase from 28/07/2021

Serious company, we had a sizing issue with our foam, it was exchanged without any problem.

Translated reviews

Jonathan L.

Published on 09/09/2021 à 21h18 following a purchase from 27/07/2021

Product received quickly

Translated reviews

Marie Amélie G.

Published on 09/09/2021 à 11h52 following a purchase from 14/07/2021

Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend

Translated reviews

Aline J.

Published on 09/09/2021 à 11h28 following a purchase from 21/07/2021

Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you

Translated reviews

Pierre Yves H.

Published on 09/09/2021 à 09h57 following a purchase from 14/07/2021

Slightly long delay, but well announced from the start, dates kept. Delay, but good

Translated reviews

Chamima B.

Published on 09/09/2021 à 09h35 following a purchase from 13/04/2021

Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.

Translated reviews

Armelle C.

Published on 08/09/2021 à 20h56 following a purchase from 21/07/2021

Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.

Translated reviews

Laure V.

Published on 08/09/2021 à 19h15 following a purchase from 26/07/2021

Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..

Translated reviews

Xavier P.

Published on 08/09/2021 à 17h13 following a purchase from 29/07/2021

OK, satisfied.

Translated reviews

Dzhemma F.

Published on 08/09/2021 à 14h46 following a purchase from 13/07/2021

Very serious, very competent, easy communication, fast delivery!

Translated reviews

Isabelle C.

Published on 08/09/2021 à 14h40 following a purchase from 26/06/2021

The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.

Translated reviews

Pascale B.

Published on 08/09/2021 à 11h43 following a purchase from 24/05/2021

The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.

Translated reviews

Romain G.

Published on 08/09/2021 à 11h37 following a purchase from 27/07/2021

Quality product. Simple and well-written explanation.

Translated reviews

Eric D.

Published on 08/09/2021 à 09h48 following a purchase from 27/07/2021

No problems related to the product or delivery. Correct delay.

Translated reviews

Aurelie F.

Published on 08/09/2021 à 08h26 following a purchase from 04/06/2021

Very good product. Seems very sturdy

Translated reviews

Dino B.

Published on 07/09/2021 à 21h21 following a purchase from 31/05/2021

I am very satisfied. Despite the problems (not due to them) in finding the requested part, they were very helpful.

Translated reviews

Barbara M.

Published on 07/09/2021 à 15h48 following a purchase from 28/07/2021

Perfect, I recommend

Translated reviews

Reinhold H.

Published on 07/09/2021 à 14h44 following a purchase from 18/06/2021