Customer reviews of France Trampoline

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Bron C.

Rating: 5 out of 5

Published on 18/08/2021 à 18h12 following a purchase from 07/07/2021

Good quality corresponds to the order

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Lydie S.

Rating: 5 out of 5

Published on 18/08/2021 à 16h50 following a purchase from 07/07/2021

Perfect

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Hubert B.

Rating: 4 out of 5

Published on 18/08/2021 à 16h24 following a purchase from 06/07/2021

Great... a bit expensive when you detail the components!

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Denis L.

Rating: 5 out of 5

Published on 18/08/2021 à 15h52 following a purchase from 03/07/2021

Very good quality of the zip line and accessories. Fast shipping

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Marie-anne C.

Rating: 4 out of 5

Published on 18/08/2021 à 15h38 following a purchase from 02/07/2021

Delivery within the displayed deadlines, products well packaged and meeting our expectations.

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Jean Jacques P.

Rating: 5 out of 5

Published on 18/08/2021 à 11h48 following a purchase from 01/04/2021

Delivery time was long but we were warned. Otherwise, good phone contact

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Francoise B.

Rating: 5 out of 5

Published on 18/08/2021 à 10h44 following a purchase from 08/07/2021

Fast and accurate

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François C.

Rating: 5 out of 5

Published on 18/08/2021 à 09h35 following a purchase from 06/07/2021

Product conforms to my request. Delivery within the announced deadlines.

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Gregory G.

Rating: 5 out of 5

Published on 17/08/2021 à 20h45 following a purchase from 04/07/2021

excellent product, my son totally approves.

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Jean-michel R.

Rating: 5 out of 5

Published on 17/08/2021 à 19h42 following a purchase from 05/07/2021

Perfect.

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Adrien F.

Rating: 5 out of 5

Published on 17/08/2021 à 18h38 following a purchase from 06/07/2021

Very well packaged pallet, good quality material I am completely satisfied, thank you!

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Olivier D.

Rating: 5 out of 5

Published on 17/08/2021 à 17h27 following a purchase from 06/07/2021

Top product. Delivery was perfect. Assembly took a bit long but was easy (with my tools, as the ones provided are really cheap). Plan for time especially to adjust the vertical safety net.

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Myriam B.

Rating: 5 out of 5

Published on 17/08/2021 à 16h19 following a purchase from 06/07/2021

Product delivered quickly, very good quality, the children are delighted

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Laure M.

Rating: 5 out of 5

Published on 17/08/2021 à 14h12 following a purchase from 02/07/2021

Good phone contact with an offer of help for assembly if needed (it wasn't needed, the trampoline was easily assembled by 3 pre-teens). Very good quality, my son is delighted

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Sylvie G.

Rating: 5 out of 5

Published on 17/08/2021 à 10h51 following a purchase from 27/06/2021

Easy order, quick reception, product corresponding well to the presentation

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Claudine B.

Rating: 4 out of 5

Published on 17/08/2021 à 09h48 following a purchase from 08/07/2021

Very good product. Too bad the assembly guide is really insufficient. The assembly time is multiplied by ten.

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Manuel P.

Rating: 3 out of 5

Published on 17/08/2021 à 08h58 following a purchase from 05/07/2021

Fast delivery. Assembly not detailed enough. Quality product except for the plastics with elastics that hold the spring protection. They broke on the first jump. Let's see if they will send me others at no cost...

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Response from France Trampoline Published on 08/07/2021

Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team

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Laborbe A.

Rating: 4 out of 5

Published on 17/08/2021 à 08h36 following a purchase from 15/04/2021

Very satisfied with the phone order. For the delivery, it was not expected so our package was dropped off at our nephew's place.

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David P.

Rating: 5 out of 5

Published on 16/08/2021 à 20h48 following a purchase from 28/06/2021

Impeccable, nothing to complain about the material. Small remark on the transport: the pallet was more like a crate than a real pallet, borderline dangerous.

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Gwen B.

Rating: 1 out of 5

Published on 16/08/2021 à 20h34 following a purchase from 15/04/2021

The net received does not correspond to the old one which was only 2 years old: zipper instead of a double Velcro closure with 3 hooks much more practical with a larger and safer opening; moreover, our trampoline is black and red and the closure of the new net is green and white which detracts from the aesthetics of the whole while this was a criterion in the choice of our trampoline of which we are otherwise very satisfied. As for the delivery time (three months), it is not attributable to France Trampoline but it has accentuated our disappointment.

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Response from France Trampoline Published on 17/04/2021

Hello, thank you for your comment. We have indeed changed the design of our nets and opted for a zipper for reasons of practicality and quality. Unfortunately, we no longer produce the old opening. Regarding the delivery time of the package, we always have a lot of requests before the start of the season and there may be a bit of delay in restocking. We apologize for these circumstances and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team

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Carole G.

Rating: 5 out of 5

Published on 16/08/2021 à 20h11 following a purchase from 04/07/2021

Very good site and super product

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Audrey F.

Rating: 3 out of 5

Published on 16/08/2021 à 14h55 following a purchase from 17/04/2021

Waiting time much too long, item ordered in April, received in July. Too bad.

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Response from France Trampoline Published on 18/04/2021

Hello, thank you for your feedback. At the time of your order, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking time would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 07/07. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.

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Thorsten U.

Rating: 1 out of 5

Published on 16/08/2021 à 13h26 following a purchase from 03/07/2021

There is no return label for exchanges. The shipping costs were only refunded upon request.

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Response from France Trampoline Published on 07/07/2021

Dear customer, thank you for your comment. We are sorry to hear that we could not meet your expectations. Our customer service is always available for any comments ([email protected]) and does its best to improve your experience with Trampolin Technik. Best regards, Your Trampolin-Technik Team

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Dominique B.

Rating: 5 out of 5

Published on 16/08/2021 à 12h19 following a purchase from 04/05/2021

I am very satisfied

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Arnaud B.

Rating: 4 out of 5

Published on 16/08/2021 à 10h10 following a purchase from 11/05/2021

Long delivery times due to stock shortages

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Martine D.

Rating: 5 out of 5

Published on 15/08/2021 à 21h23 following a purchase from 03/07/2021

Fast delivery time, quality in line with the description. We are satisfied with our order.

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Géraldine G.

Rating: 3 out of 5

Published on 15/08/2021 à 21h11 following a purchase from 31/05/2021

Professional refund service. Ineffective expert customer service to help a customer looking for a product

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Response from France Trampoline Published on 04/06/2021

Hello and thank you for your feedback. Since your trampoline is not of our brand, we specified during our email exchanges that it is possible that our spare parts may not be compatible with your trampoline. Unfortunately, we do not have a suitable net for your brand - we therefore offered you a return at our expense and a refund. Best regards, the France Trampoline team

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Mathilde P.

Rating: 5 out of 5

Published on 15/08/2021 à 20h27 following a purchase from 06/06/2021

Good services. It is unfortunate to receive discounts after placing an order...

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Dominique M.

Rating: 5 out of 5

Published on 15/08/2021 à 19h53 following a purchase from 04/07/2021

very good performance

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Jerome S.

Rating: 5 out of 5

Published on 15/08/2021 à 17h19 following a purchase from 25/06/2021

Very good from order to delivery and meeting the expectations of the trampoline. Very good product easy to assemble and of quality.

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Mario L.

Rating: 5 out of 5

Published on 15/08/2021 à 13h56 following a purchase from 03/07/2021

Delivered on time, very good product my son is delighted. Simple and well-explained assembly.

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Anna R.

Rating: 5 out of 5

Published on 15/08/2021 à 12h50 following a purchase from 03/07/2021

Everything is perfect like my previous order of a ping pong table.

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Julien H.

Rating: 5 out of 5

Published on 15/08/2021 à 11h31 following a purchase from 02/07/2021

Purchase of a zip line. Everything was in accordance with the online product description. Easy to assemble and delivered on time. The product seems solid, the children are delighted!

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Brigitte J.

Rating: 4 out of 5

Published on 15/08/2021 à 10h50 following a purchase from 04/07/2021

Good product. Good value for money. Fast shipping. My grandchildren are thrilled.

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Christophe S.

Rating: 5 out of 5

Published on 15/08/2021 à 08h52 following a purchase from 03/07/2021

Delivery on time and product compliant.

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Olivier I.

Rating: 5 out of 5

Published on 15/08/2021 à 08h45 following a purchase from 01/07/2021

Fast, compliant and careful shipping

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Albert N.

Rating: 5 out of 5

Published on 15/08/2021 à 08h12 following a purchase from 04/07/2021

Satisfied

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Bernard B.

Rating: 5 out of 5

Published on 14/08/2021 à 21h41 following a purchase from 02/07/2021

Delivery OK and confirmed identical products

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Françoise B.

Rating: 5 out of 5

Published on 14/08/2021 à 21h17 following a purchase from 29/06/2021

In line with my expectations

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Jean Claude L.

Rating: 5 out of 5

Published on 14/08/2021 à 17h43 following a purchase from 26/06/2021

Good material, easy to install, very satisfied.

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