Customer reviews of France Trampoline

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Isabelle B.

Rating: 5 out of 5

Published on 23/09/2019 à 20h53 following a purchase from 30/08/2019

Very good phone reception, very professional

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Anne-carole C.

Rating: 5 out of 5

Published on 23/09/2019 à 19h46 following a purchase from 30/08/2019

Great

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Christophe B.

Rating: 5 out of 5

Published on 23/09/2019 à 19h21 following a purchase from 30/08/2019

very happy with my purchase and my daughter is delighted ;)

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Anne Cecile M.

Rating: 4 out of 5

Published on 23/09/2019 à 15h57 following a purchase from 30/08/2019

Order and reception very satisfactory, very difficult assembly of the trampoline

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Alfonso M.

Rating: 5 out of 5

Published on 23/09/2019 à 12h31 following a purchase from 30/08/2019

it arrived before the expected date and the product is excellent!

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Solene A.

Rating: 5 out of 5

Published on 23/09/2019 à 08h18 following a purchase from 02/09/2019

Very good phone reception. Competent and quick

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Henriette L.

Rating: 5 out of 5

Published on 22/09/2019 à 20h32 following a purchase from 02/09/2019

Easy contact by phone. Accessory received on time as announced.

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Olivier D.

Rating: 5 out of 5

Published on 22/09/2019 à 14h37 following a purchase from 02/09/2019

Good reception

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Maud D.

Rating: 5 out of 5

Published on 22/09/2019 à 08h54 following a purchase from 27/08/2019

Product received in perfect condition and within the expected deadlines. Very serious site. Customer service contacted us to ensure they sent the right product

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Emmanuelle C.

Rating: 3 out of 5

Published on 22/09/2019 à 08h45 following a purchase from 02/09/2019

The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.

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Response from France Trampoline Published on 06/09/2019

Hello, and thank you for taking the time to leave us a comment. We indeed strive to address any issues encountered during delivery as quickly as possible. As for the zipper, we are very surprised as this is the first time we have received this type of comment on this range of trampolines. Would you be kind enough to send us some photos or videos to [email protected] so that we can study your request in more detail and, if necessary, assist you with the assembly of the net or even proceed with its replacement if it is defective? We thank you in advance and remain at your disposal for any further questions or comments. The France Trampoline team

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Anthony M.

Rating: 5 out of 5

Published on 21/09/2019 à 08h12 following a purchase from 27/08/2019

The delivery went very well!

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Loic K.

Rating: 4 out of 5

Published on 20/09/2019 à 20h49 following a purchase from 30/08/2019

Error in the kit composition. Wrong reference for the strut. Express return of the correct struts

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Régis M.

Rating: 1 out of 5

Published on 20/09/2019 à 19h27 following a purchase from 30/08/2019

The site offers free deliveries that are not really free. Right after the order, I received an email indicating that since I did not choose the option at *** that allows scheduling a delivery appointment, I would be charged *** per package in case of absence. My order included 2 packages, shipped 1 day apart which forced me to take 2 days off. I call that ***.

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Response from France Trampoline Published on 30/08/2019

Hello, Thank you for your message, which surprises us a lot. After checking, it turns out that your order contained only one package, and its delivery was successfully completed on the first shipment. Are you sure you placed this order on our site? Please feel free to contact us at [email protected] for any comments or additional information. Best regards, The France Trampoline team

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Benjamin S.

Rating: 5 out of 5

Published on 20/09/2019 à 09h15 following a purchase from 30/08/2019

The delivery service was quick and within the deadlines (for a delivery in 24 to 48 hours*) Negative point (minor): impossible to track the package in real-time via Google Maps (unless I am mistaken) Satisfied with the ordering and delivery service

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Alexander S.

Rating: 5 out of 5

Published on 19/09/2019 à 18h28 following a purchase from 11/09/2019

TOP service. Fast delivery

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Rainer B.

Rating: 5 out of 5

Published on 19/09/2019 à 10h36 following a purchase from 09/09/2019

very good: telephone inquiry before shipping whether product/order scope fits

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Sylvain J.

Rating: 5 out of 5

Published on 17/09/2019 à 20h56 following a purchase from 06/08/2019

Good organization

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Aurélie C.

Rating: 5 out of 5

Published on 17/09/2019 à 20h42 following a purchase from 26/08/2019

Very good telephone advice. Fast and compliant delivery. High quality product.

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Béatrice L.

Rating: 5 out of 5

Published on 17/09/2019 à 19h45 following a purchase from 26/08/2019

Perfect

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Katia V.

Rating: 5 out of 5

Published on 17/09/2019 à 15h16 following a purchase from 24/08/2019

Nothing to complain about, material and delivery top-notch

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Catherine L.

Rating: 5 out of 5

Published on 17/09/2019 à 09h53 following a purchase from 27/08/2019

Very responsive to our problem.

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Paul L.

Rating: 5 out of 5

Published on 17/09/2019 à 09h34 following a purchase from 26/08/2019

Very good

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Céline M.

Rating: 5 out of 5

Published on 16/09/2019 à 21h59 following a purchase from 26/08/2019

Very good

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Patrice V.

Rating: 5 out of 5

Published on 16/09/2019 à 19h46 following a purchase from 25/08/2019

Order in total accordance with what was expected. Very short delivery time. Everything is perfect.

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François-dominique R.

Rating: 5 out of 5

Published on 16/09/2019 à 12h42 following a purchase from 23/08/2019

Perfect

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Aude A.

Rating: 4 out of 5

Published on 16/09/2019 à 09h51 following a purchase from 26/08/2019

Very good quality material. To be assembled by oneself.... not always simple.

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Marion B.

Rating: 5 out of 5

Published on 16/09/2019 à 09h43 following a purchase from 25/08/2019

Fast order.... perfect game! My 6-year-old son and all his cousins loved the ninja course! Good quality game and quite quick to assemble!

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Frederic G.

Rating: 5 out of 5

Published on 14/09/2019 à 08h52 following a purchase from 19/07/2019

Efficient

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Bruno L.

Rating: 5 out of 5

Published on 13/09/2019 à 21h33 following a purchase from 17/08/2019

The delivery person was smiling and friendly, however, he called just 1 hour before his arrival for the appointment. Fortunately, we were there.

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Patrick L.

Rating: 5 out of 5

Published on 13/09/2019 à 21h24 following a purchase from 23/08/2019

Excellent, no problems

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Christophe W.

Rating: 5 out of 5

Published on 13/09/2019 à 18h42 following a purchase from 22/08/2019

Very good service, very fast delivery. Nothing to say, just to recommend to others.

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Yannick J.

Rating: 5 out of 5

Published on 13/09/2019 à 15h46 following a purchase from 21/08/2019

Very good

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Willy S.

Rating: 5 out of 5

Published on 13/09/2019 à 11h24 following a purchase from 23/08/2019

Trampoline ordered on Friday and delivered the following Tuesday. Everything was as expected. Assembly completed in 2 hours by two adults. Quality product.

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Herbert B.

Rating: 5 out of 5

Published on 12/09/2019 à 14h41 following a purchase from 05/09/2019

Everything is perfect... Thank you

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Xavier C.

Rating: 5 out of 5

Published on 12/09/2019 à 14h13 following a purchase from 22/08/2019

Aside from the carrier delay on the announced schedule, everything else went well. On the assembly instructions, some points are visible on the drawing but not explained in the text. Good quality trampoline.

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Martine L.

Rating: 5 out of 5

Published on 12/09/2019 à 13h46 following a purchase from 22/08/2019

Fast delivery, perfect product, but unfortunately still too expensive for some budgets, I didn't have the money during the sales. I communicated your site since she saw my restored trampoline.

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Denis B.

Rating: 4 out of 5

Published on 12/09/2019 à 13h28 following a purchase from 22/08/2019

Delivery within the indicated timeframe, assembly instructions easy to understand, very good product.

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Thomas P.

Rating: 1 out of 5

Published on 12/09/2019 à 10h21 following a purchase from 15/07/2019

The delivery times announced on the website are *** for my department. They *** the choice at the time of purchase. The delivery provider was defective, reinforcing the delivery delay.

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Response from France Trampoline Published on 17/07/2019

Hello, and first of all thank you for taking the time to leave us a comment. We were able to verify and it turns out that indeed, unfortunately, your package was part of a lot lost by the carrier during the summer period. As soon as we were informed of the situation, we immediately proceeded to a second shipment in FIRST but the processing time took 48 hours. We apologize for the inconvenience caused, independent of our will and which does not reflect the quality of service we strive to provide. We remain at your disposal for any further comments. Best regards, The France Trampoline team

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Dominique V.

Rating: 5 out of 5

Published on 12/09/2019 à 09h12 following a purchase from 19/08/2019

Very happy with the quality of the trampoline but we cannot fully close the zipper of the trampoline entrance.

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Stéphane D.

Rating: 4 out of 5

Published on 11/09/2019 à 17h56 following a purchase from 19/07/2019

Nothing to report

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