Customer reviews of France Trampoline

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Thierry P.

Rating: 5 out of 5

Published on 11/09/2023 à 20h32 following a purchase from 21/08/2023

A top customer service, very nice and very fast

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Haude G.

Rating: 5 out of 5

Published on 10/09/2023 à 13h58 following a purchase from 20/08/2023

Product conforms, of quality and with a very good delivery timing. I recommend this site.

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Vanessa C.

Rating: 5 out of 5

Published on 10/09/2023 à 13h47 following a purchase from 18/08/2023

Quality material. Just missing a small manual, I had to look for a tutorial on the internet to know how to set up the trampoline cover

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Pierre-yves F.

Rating: 5 out of 5

Published on 09/09/2023 à 10h34 following a purchase from 07/07/2023

Response to my requests was correct and the prices of spare parts were reasonable.

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Sophie V.

Rating: 5 out of 5

Published on 08/09/2023 à 17h23 following a purchase from 18/08/2023

Perfect! I highly recommend.

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Loïc S.

Rating: 5 out of 5

Published on 08/09/2023 à 14h16 following a purchase from 17/08/2023

Zip line received in 2 days, excellent product! Easy to assemble, very well explained in the manual and of very good quality. My daughter loves it, I recommend!

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Dominique V.

Rating: 5 out of 5

Published on 08/09/2023 à 12h33 following a purchase from 17/08/2023

Beautiful responsiveness and understanding of the encountered problem

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Annabelle G.

Rating: 4 out of 5

Published on 07/09/2023 à 18h53 following a purchase from 16/08/2023

Average quality

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Stephanie C.

Rating: 5 out of 5

Published on 07/09/2023 à 18h44 following a purchase from 17/08/2023

Super scooter! My son won't part with it!

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Pierre A.

Rating: 5 out of 5

Published on 07/09/2023 à 16h17 following a purchase from 14/08/2023

Very nice product and of very good quality. Very good delivery responsiveness following the online order

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Chankar P.

Rating: 1 out of 5

Published on 07/09/2023 à 15h18 following a purchase from 16/08/2023

Disappointing customer service Our trampoline broke two days after arriving at our home due to a gust of wind even though it was anchored to the ground. No gesture to compensate us, nothing 2 days after the purchase.

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Aurélie R.

Rating: 5 out of 5

Published on 07/09/2023 à 13h43 following a purchase from 20/06/2023

Excellent product! My daughters are delighted! Thank you very much

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Remi J.

Rating: 5 out of 5

Published on 07/09/2023 à 11h11 following a purchase from 17/08/2023

Very well-made website, all the necessary information for purchasing the material. Despite an old trampoline model, I was able to find adaptable accessories and restore it to new.

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Franz G.

Rating: 5 out of 5

Published on 07/09/2023 à 10h17 following a purchase from 26/07/2023

Everything fit perfectly.

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Marianne S.

Rating: 5 out of 5

Published on 07/09/2023 à 09h41 following a purchase from 15/08/2023

All good

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Marie Helene F.

Rating: 5 out of 5

Published on 06/09/2023 à 19h23 following a purchase from 10/08/2023

completely satisfied very good listening on the phone very good relationship

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Julien B.

Rating: 3 out of 5

Published on 06/09/2023 à 16h59 following a purchase from 02/08/2023

Poorly designed product. You have to force the bars in (you have to spread the metal to fit the pieces. The extension of the poles is very wobbly. The final result is not too bad but assembly is laborious if you are not handy.

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Response from France Trampoline Published on 03/08/2023

Hello, We are sorry to hear that you encountered difficulties during the assembly of our product. We constantly strive to improve our products to make them easy to assemble, and we regret that this was not the case for you. The assembly of the rugby posts should normally be done without any problems. It is generally not necessary to apply excessive force to fit the pieces. If you encountered particular difficulties, we encourage you to send us detailed photos of the problematic area at [email protected]. This will allow us to examine the situation more closely and provide you with appropriate assistance. Best regards, The France Trampoline team.

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Magdalena R.

Rating: 5 out of 5

Published on 06/09/2023 à 14h42 following a purchase from 11/08/2023

Very good product. Assembly instructions are not always easy to follow because there are differences between the paper instructions and the video tutorials, but we manage!

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Mirko N.

Rating: 5 out of 5

Published on 06/09/2023 à 14h35 following a purchase from 24/07/2023

The material is good, fast shipping.

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Virginia D.

Rating: 5 out of 5

Published on 06/09/2023 à 13h46 following a purchase from 11/08/2023

Top company, high-quality products, respect for our requests and very appreciated commercial gesture, they did everything to ship our order very quickly. Unfortunately, the delivery company did not meet expectations.

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Nathalie D.

Rating: 2 out of 5

Published on 06/09/2023 à 12h23 following a purchase from 16/08/2023

The order took more than 15 days to be delivered. I had to contact the team 3 times to finally find out what was going on. I was told I would be contacted again but nothing happened. In the end, the commercial gesture mentioned on the phone was simply erased by an email explaining that I would receive no compensation.

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Response from France Trampoline Published on 17/08/2023

Hello, As explained by email, when you made your purchase, the announced delivery times were 4 to 15 working days after dispatch. The order was placed on 16/08 after 11 am and dispatched on 17/08 and received on 01/09, so we are at 11 working days after dispatch and unfortunately, Mondial Relay rejected our claim, saying that the delivery time is still within the announced limits. Best regards, The France Trampoline team

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Fanny B.

Rating: 5 out of 5

Published on 06/09/2023 à 08h45 following a purchase from 11/08/2023

The trampoline still requires at least 2 hours of assembly for more practicality. The result is aesthetic and the chosen trampoline makes my 3-year-old daughter happy.

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Romain B.

Rating: 5 out of 5

Published on 06/09/2023 à 08h26 following a purchase from 16/08/2023

Top!

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Gerard J.

Rating: 5 out of 5

Published on 05/09/2023 à 18h55 following a purchase from 13/08/2023

Excellent product

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Suzanne C.

Rating: 5 out of 5

Published on 05/09/2023 à 18h13 following a purchase from 15/08/2023

Very good fast delivery

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Celine R.

Rating: 5 out of 5

Published on 05/09/2023 à 16h40 following a purchase from 11/08/2023

The service contacted me to ensure the correct number of spring bars and the diameter before sending the order. I highly recommend them.

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Raphaël T.

Rating: 5 out of 5

Published on 05/09/2023 à 13h38 following a purchase from 14/08/2023

Very satisfied

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Wouter L.

Rating: 5 out of 5

Published on 05/09/2023 à 10h22 following a purchase from 13/08/2023

Clear and well-illustrated site, videos and explanations very clear.

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Audrey S.

Rating: 5 out of 5

Published on 05/09/2023 à 09h26 following a purchase from 12/08/2023

Very satisfied with the product and the delivery time.

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Markus G.

Rating: 5 out of 5

Published on 04/09/2023 à 21h51 following a purchase from 19/07/2023

*****

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Didier O.

Rating: 4 out of 5

Published on 04/09/2023 à 11h37 following a purchase from 24/07/2023

After several exchanges, I received the correct parts and finished the assembly.

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Carsten S.

Rating: 5 out of 5

Published on 03/09/2023 à 17h49 following a purchase from 24/07/2023

Fast complete delivery, well packaged, top quality

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Richard P.

Rating: 5 out of 5

Published on 03/09/2023 à 16h56 following a purchase from 10/08/2023

Very good after-sales service that sent me a defective part despite the expired warranty period.

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Benoit M.

Rating: 5 out of 5

Published on 01/09/2023 à 20h41 following a purchase from 10/08/2023

Hello I wanted to thank you for your professionalism and your sense of commerce. The customer service is incredibly efficient!! Good and long continuation

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Agnès A.

Rating: 5 out of 5

Published on 01/09/2023 à 14h58 following a purchase from 07/08/2023

Company always very serious, which I recommend. Very fast delivery. Trampoline purchased in 2014. We are changing the net for the second time and the foam mat for the first time, knowing that our trampoline stays outside all year round.

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David P.

Rating: 5 out of 5

Published on 01/09/2023 à 14h35 following a purchase from 08/08/2023

Order delivered very quickly. Super trampoline (jump 360) where I, as an adult, use it regularly. More expensive than others that can be seen but you can feel that the quality is there. Let's see over time now.

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Justine C.

Rating: 5 out of 5

Published on 01/09/2023 à 13h19 following a purchase from 09/08/2023

The dome is of very good quality! It assembles quite easily (with several people). The tent is really nice (the hammock not tested yet!). Our 2 sons are delighted to be able to climb and hide!!! The only problem encountered is the totally incompetent carrier!!

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Michel P.

Rating: 4 out of 5

Published on 31/08/2023 à 20h28 following a purchase from 10/08/2023

Assembly instructions too brief leaving room for the possibility of errors.

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Rémi O.

Rating: 5 out of 5

Published on 31/08/2023 à 19h11 following a purchase from 09/08/2023

very good quality

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Sabine C.

Rating: 5 out of 5

Published on 31/08/2023 à 16h47 following a purchase from 11/08/2023

Fast shipping

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