Customer reviews of France Trampoline

9,4 /10

Based on 22 233 published reviews

5 16,5k 74% 4 4 944 22% 3 464 2% 2 115 1% 1 173 1%

Summary of reviews

France Trampoline receives consistently positive feedback across product quality, delivery, and customer service. Customers highlight sturdy, well-made items such as trampolines, covers, mats, and nets, with many noting that parts fit as described and the materials feel durable and safe. Fast and reliable shipping is repeatedly praised, with on-time arrivals, careful packaging, and responsive after-sales support that helps with assembly, replacements, and guidance on product choices. The overall experience is described as efficient, trustworthy, and satisfying, with several mentions of clear instructions, accurate descriptions, and helpful, attentive staff.

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Sven H.

Published on 08/10/2023, 21:17 following a purchase from 27/08/2023

Quick delivery even though the seller is in France. The product matches the description and is very good.

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Caroline D.

Published on 05/10/2023, 15:27 following a purchase from 09/09/2023

Perfect

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Isabelle B.

Published on 04/10/2023, 08:42 following a purchase from 13/09/2023

Perfect

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Elodie D.

Published on 03/10/2023, 20:26 following a purchase from 09/09/2023

I contacted by email to get advice on choosing the trampoline net I needed. I had a quick response in about 24 hours. And I was very well advised. The net perfectly matches the trampoline I have! A big thank you, I was starting to lose hope ...

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Bénédicte B.

Published on 03/10/2023, 17:24 following a purchase from 10/09/2023

I ordered a dome with a tent and hammock. Unfortunately, the tent had a weakness; so when we stretched it, one of the hooks cracked. I contacted France trampoline specifying what had happened and not really knowing what I expected from them in the end. Well, they made my son happy! They quickly sent a new tent! As after-sales service, it can't get better!

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Claude L.

Published on 02/10/2023, 17:33 following a purchase from 11/09/2023

Disappointed with the return

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Adelheid K.

Published on 02/10/2023, 14:46 following a purchase from 18/08/2023

Very good

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Mikael P.

Published on 02/10/2023, 12:11 following a purchase from 11/09/2023

Excellent provider and very good customer service despite a difficult order since a delivery error was made but everything was corrected in three days

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Aurore J.

Published on 01/10/2023, 21:34 following a purchase from 08/09/2023

The site is very clear and well detailed so that our order was exactly what we were looking for.

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Christian R.

Published on 01/10/2023, 18:53 following a purchase from 10/09/2023

Excellent product and delivery on time

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Bernard D.

Published on 30/09/2023, 08:12 following a purchase from 05/09/2023

No issues, product conforms, delivery on time, easy assembly ...

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Audrey G.

Published on 29/09/2023, 16:59 following a purchase from 02/09/2023

The delivery of the trampoline was quick after the order. On the site, the descriptions help to choose even if you don't know this kind of products. The assembly went well overall (we used the video tutorials). The kids are delighted!

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Maëlle G.

Published on 28/09/2023, 09:50 following a purchase from 06/09/2023

Top customer service, easily reachable by phone. Order dispatched and received very quickly

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Raymond G.

Published on 27/09/2023, 21:12 following a purchase from 05/09/2023

very good

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Pascal B.

Published on 26/09/2023, 16:55 following a purchase from 05/09/2023

Very good

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Caroline B.

Published on 26/09/2023, 12:17 following a purchase from 30/08/2023

Order well tracked, easy refund.

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Michele A.

Published on 26/09/2023, 09:49 following a purchase from 05/09/2023

Very good. Welcome, very pleasant and professional contact

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Aurore D.

Published on 25/09/2023, 18:12 following a purchase from 30/08/2023

Excellent!

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Silke B.

Published on 25/09/2023, 17:58 following a purchase from 13/08/2023

Everything went well.

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Sylvie G.

Published on 25/09/2023, 08:37 following a purchase from 03/09/2023

Perfect! Thank you!

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Ariane D.

Published on 24/09/2023, 20:10 following a purchase from 03/09/2023

Product meets expectations and is of good quality, fast delivery and no problems.

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Emmanuel C.

Published on 24/09/2023, 12:48 following a purchase from 02/09/2023

Delivery conforms to the order. No issues

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Camping Les Ajoncs A.

Published on 22/09/2023, 13:17 following a purchase from 01/09/2023

very good and fast

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Nicola C.

Published on 21/09/2023, 13:41 following a purchase from 09/08/2023

Reliable in shipping and perfect product, thank you. I recommend it to everyone.

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Arnaud D.

Published on 20/09/2023, 21:55 following a purchase from 26/08/2023

Great

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Eric L.

Published on 20/09/2023, 19:17 following a purchase from 30/08/2023

Hello, everything went well for my order. I chose the item quite easily and I was advised by one of your technicians who validated the product for me.

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Michel S.

Published on 20/09/2023, 19:14 following a purchase from 31/08/2023

Very good, fast and corresponds to the product purchased with advice over the phone

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Laurie P.

Published on 20/09/2023, 14:48 following a purchase from 30/08/2023

Very happy with my purchase "learning slackline kit". Top quality, easy assembly.

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Benoît A.

Published on 20/09/2023, 14:47 following a purchase from 30/08/2023

Perfect!

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Alexander F.

Published on 20/09/2023, 14:31 following a purchase from 10/08/2023

Fast and reliable. The first delivery was incomplete. A short phone call and I received a replacement without any complications. Full recommendation.

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Sophie M.

Published on 20/09/2023, 08:28 following a purchase from 22/08/2023

Super customer service, my contact proceeded to a free return of the product that turned out to be defective, however there was a delivery problem: I never received the package!

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Response from France Trampoline Published on 23/08/2023

Hello, Thank you for taking the time to share your experience with our after-sales service. We are pleased to hear that you found our customer service effective for the return of the defective product. However, we are sorry to learn that you never received the replacement package. We understand how frustrating this can be. We have immediately opened a claim with the carrier to understand what happened and resolve this issue as quickly as possible. We will keep you informed of the progress of this claim and do everything we can to ensure the successful delivery of your package. Best regards, The France Trampoline team

Lionel G.

Published on 19/09/2023, 13:24 following a purchase from 25/08/2023

Very good quality net

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Corinne B.

Published on 19/09/2023, 12:36 following a purchase from 11/07/2023

My opinion is very favorable. I recommend France trampoline to my family and friends. Very good follow-up. Pleasantly welcomed by phone for any questions without having to wait long minutes for an answer. Bravo to all and thank you

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Benoit V.

Published on 19/09/2023, 10:17 following a purchase from 28/08/2023

Very good quality products easy to install. The children are delighted.

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Cristina P.

Published on 18/09/2023, 19:10 following a purchase from 04/08/2023

Beautiful. Easy to assemble!!

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Wibke S.

Published on 18/09/2023, 17:58 following a purchase from 07/08/2023

Super customer service, delivery was excellent and uncomplicated. One screw was missing during assembly, hence 1 point deduction.

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Thomas B.

Published on 18/09/2023, 16:28 following a purchase from 05/08/2023

Everything is great. Delivery was fast and without problems. The assembly was very easy to carry out, thanks to the very well illustrated and multilingual instructions. According to my children, the jumping quality is very good. I can only recommend the product!

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Alex G.

Published on 18/09/2023, 15:55 following a purchase from 07/08/2023

Top quality at a top price

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Céline Et Sébastien M.

Published on 18/09/2023, 12:34 following a purchase from 26/08/2023

Everything was absolutely perfect. I am delighted. The website is very well designed. Understandable, easy to navigate and the information is easy to find and well detailed. The delivery was on time. The delivery person was friendly and efficient. I received the information emails correctly. The climbing dome is of quality and my children are thrilled.

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Keziah L.

Published on 18/09/2023, 09:51 following a purchase from 25/08/2023

The dome seems solid, my son appreciated his birthday gift. However, we ordered the dome + hammock pack. Hammock that we could not install because I was surprised to read on the new one that it requires carabiners.... which were not provided!!! I will have to go spend at Decathlon for the carabiners, so I am disappointed not to have installed the hammock with the rest of the surprise

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Response from France Trampoline Published on 27/08/2023

Hello, As discussed during our phone call, it was an error on our part, and we sent the wrong manual. You do not need to buy an additional carabiner. We have sent the new manual by email. The France Trampoline team