Customer reviews of France Trampoline

9,4 /10

Based on 22 065 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

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Gregory E.

Published on 02/08/2023 à 19h36 following a purchase from 05/07/2023

Great, feedback from customer service on the online site!!! Thank you again

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Maurice S.

Published on 02/08/2023 à 18h49 following a purchase from 13/07/2023

Very responsive to change a damaged item.

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Odile B.

Published on 02/08/2023 à 17h46 following a purchase from 12/07/2023

An extremely efficient after-sales service: I was called back very quickly, very attentive, a solution was found immediately easily with supporting advice, I recommend without moderation! A huge thank you to the team!

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Francoise G.

Published on 02/08/2023 à 13h16 following a purchase from 11/07/2023

Fast delivery with appointment: convenient

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Jean-baptiste D.

Published on 02/08/2023 à 12h55 following a purchase from 03/07/2023

Product shipped on a Monday, the day of the order, delivery scheduled for Wednesday, the delivery person did not come, postponed to Friday same, again postponed to Monday same, delivered on Tuesday by an independent delivery person because DPD is incompetent, France trampoline must absolutely change delivery company, otherwise product received of quality no comparison with products sold on discount sites.

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Response from France Trampoline Published on 07/07/2023

Hello, We acknowledge receipt of your review. We apologize for the delivery delay, indeed it took 7 working days instead of the 3 to 6 working days announced during the summer period. Indeed, in the tracking, we see that an address supplement was requested to finalize the delivery, it is important to provide your address correctly when placing the order. We remain at your disposal at 05 56 36 04 62 or by email at [email protected], we are open from 9am to 12:15pm and from 1:45pm to 5:30pm from Monday to Friday. Best regards; The France-Trampoline team.

Benoit G.

Published on 02/08/2023 à 12h50 following a purchase from 30/06/2023

Good on the phone, but I first ordered a trampoline net on the site.... and after a month, seeing nothing coming, I contacted by phone where I learned that it was no longer available.... I was directed to another cheaper net that I received, but to install it I had to undo the knots to attach it (send the non-knotted ties).

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Response from France Trampoline Published on 04/07/2023

Hello, We sincerely apologize for the inconveniences you encountered during your shopping experience. We acknowledge that the situation you experienced does not reflect our usual service standards. We want to clarify that the trampoline net you initially ordered should have been removed from our site, as it was no longer available. The error is on our part and we fully understand how frustrating this can be for you. Regarding the replacement net you received, we regret any misunderstanding regarding the installation. In reality, it is not necessary to undo the knots to attach the net. You just need to make a simple loop with the elastic in the net strap for a correct and secure installation. We remain at your disposal for any questions, you can contact us at 05 56 36 04 62 or by email at [email protected], we are open from 9:00am to 12:15pm and from 1:45pm to 5:30pm, Monday to Friday. Best regards; The France-Trampoline team

François Y.

Published on 02/08/2023 à 11h49 following a purchase from 04/07/2023

Total quality supply

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Eric B.

Published on 01/08/2023 à 21h22 following a purchase from 11/07/2023

Fast delivery, excellent quality product

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Quentin B.

Published on 01/08/2023 à 20h36 following a purchase from 10/07/2023

Great

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André F.

Published on 01/08/2023 à 14h37 following a purchase from 10/07/2023

Very happy with my purchase, installation is quite easy, our little grandchildren love it!

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Yannick B.

Published on 01/08/2023 à 14h19 following a purchase from 10/07/2023

Nothing to report. All good

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Sandrine-patrick L.

Published on 01/08/2023 à 11h43 following a purchase from 11/07/2023

Not installed yet... but the quality is impeccable

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Sylviane V.

Published on 01/08/2023 à 09h57 following a purchase from 05/07/2023

Availability, friendliness, and professionalism during a phone exchange for advice. Order received in a timely manner.

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Cyrielle D.

Published on 31/07/2023 à 21h34 following a purchase from 11/07/2023

Real + to be able to order spare parts!

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Dominique G.

Published on 31/07/2023 à 20h17 following a purchase from 29/06/2023

Good jump mat for replacement!

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Jean-edouard N.

Published on 31/07/2023 à 16h57 following a purchase from 10/07/2023

perfect

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Remy H.

Published on 31/07/2023 à 16h47 following a purchase from 09/07/2023

Very satisfied with my order. The quality is there. The assembly is long but not as complicated as some reviews suggest. Both children and adults are delighted!

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Sabrina M.

Published on 31/07/2023 à 16h30 following a purchase from 18/06/2023

Fast delivery. Good workmanship. Top quality

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Didier D.

Published on 31/07/2023 à 15h43 following a purchase from 08/07/2023

Very easy for ordering and speed of receipt

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Catherine V.

Published on 31/07/2023 à 13h36 following a purchase from 09/07/2023

DPD delivery deplorable (cancellation at the last moment, inconsistent information between received messages and online tracking of the package...)

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Response from France Trampoline Published on 10/07/2023

Hello, We acknowledge receipt of your comment. According to the tracking, your package was delivered in 6 working days (shipped on 11/07 and delivered on 18/07). In the tracking, the carrier indicates a delivery delay, then your choice to have it delivered to a pickup point. Indeed, delivery to a pickup point took an additional 24 hours, we apologize for the inconvenience caused. As indicated when selecting the carrier, the delivery time during the summer period is 3 to 6 working days. It is important to note that during the summer period and for the end-of-year holidays, delivery times are a bit longer. We remain at your service to answer any questions at 05 56 36 04 62 or by email at [email protected], we are open Monday to Friday from 9am to 12:15pm and from 1:45pm to 5:30pm. Best regards; The France-Trampoline team

Nelly P.

Published on 31/07/2023 à 13h14 following a purchase from 07/07/2023

A good trampoline

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Franck T.

Published on 31/07/2023 à 12h50 following a purchase from 09/07/2023

Ekomi site not optimized for phone. France Trampoline order shipped quickly but problematic delivery via untrustworthy provider. Offering a pickup option directly at the platform would avoid many unfulfilled delivery schedules. Otherwise, quality trampoline. Easy assembly. Very solid structure. The fabric is a bit soft for athletes. The finishing band could look better with more Velcro for good support. Satisfied with the product.

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Marie D.

Published on 31/07/2023 à 10h23 following a purchase from 07/07/2023

Everything went very well.

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Emmanuel C.

Published on 30/07/2023 à 17h30 following a purchase from 04/06/2023

very good quality product

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Alexandre M.

Published on 30/07/2023 à 15h16 following a purchase from 28/06/2023

Top Very serious. Very responsive customer service The products are very high quality

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Marie M.

Published on 30/07/2023 à 13h49 following a purchase from 07/07/2023

Nothing to report perfect

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Werner S.

Published on 30/07/2023 à 08h35 following a purchase from 17/06/2023

From ordering to delivery, everything was great.

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Antoine V.

Published on 29/07/2023 à 20h32 following a purchase from 04/07/2023

Quality product. Fast delivery.

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Steffen N.

Published on 29/07/2023 à 10h50 following a purchase from 18/06/2023

Everything is great

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Lilian C.

Published on 29/07/2023 à 09h37 following a purchase from 04/07/2023

Satisfied. But check to leave the package at the right address. Here, the package was left with my neighbor.

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Jocelyne M.

Published on 28/07/2023 à 19h27 following a purchase from 04/07/2023

The delivery went well. I am very happy with your company! Highly recommend very serious and professional!

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Sylvie G.

Published on 28/07/2023 à 17h22 following a purchase from 06/07/2023

perfect delivery conforms and fast careful packaging

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Alain H.

Published on 28/07/2023 à 14h15 following a purchase from 06/07/2023

the order placed with FRANCE TRAMPOLINE perfectly matches my wishes. The product is of very good quality and pleases our grandchildren mainly and our older children.

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Pierre S.

Published on 28/07/2023 à 08h52 following a purchase from 03/07/2023

This is the second trampoline we have bought as a family for the grandchildren, we are satisfied with the product. However, we think that the spring protection pad surrounding the trampoline could be a little wider and reinforced.

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Guillaume F.

Published on 27/07/2023 à 15h25 following a purchase from 06/07/2023

Perfect, product conforms to the description. Super quality Very fast delivery in 1 day

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Andre P.

Published on 27/07/2023 à 14h38 following a purchase from 06/07/2023

Good welcome Very professional

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Marie-hélène T.

Published on 27/07/2023 à 14h16 following a purchase from 06/07/2023

Perfect both for advice and quality and shipping!

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Melanie R.

Published on 27/07/2023 à 12h30 following a purchase from 13/06/2023

Quality of the trampoline is great, shipping took a very long time and the packaging was severely damaged. We were promised a 'gift' due to the three-week delivery time, but unfortunately nothing has arrived until today.

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Response from France Trampoline Published on 15/06/2023

Hello, We sincerely apologize that a gift was supposed to be sent, but we forgot it and it was not sent. We have just sent a basketball hoop for a trampoline as a gift. We apologize for the delayed delivery and the late gift. Best regards; Your Trampoline Tech Team

Pamela E.

Published on 27/07/2023 à 09h27 following a purchase from 06/07/2023

I ordered a climbing dome and I am not disappointed, very good quality and the delivery was very fast I absolutely do not regret my purchase.

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Francoise A.

Published on 27/07/2023 à 08h34 following a purchase from 05/07/2023

Very good material

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