The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.
All reviews
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Elise M.
Rating: 5 out of 5
I like the wide choice of products and materials. I really appreciate the attention and speed with which orders are processed. Thanks to the whole team.
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Response from Freezedried & Co
Wow! Thank you for your opinion, we are touched by your comment. Many thanks for your trust :) The Lyo team
M
Marie D.
Rating: 5 out of 5
The choice of products and their relevance to my needs
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team wishes you a wonderful day :)
E
Elise D.
Rating: 1 out of 5
I ordered nutrition on your site for a very important ultra trail that I'm running this Saturday... I'm leaving home Friday at noon to get there. Worse, on the online tracking system, I don't even see an update today! just "sorted on our platforms" as of yesterday... and since then nothing! I'm very unhappy!
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Due to the relocation of our logistics warehouse, our lead times have been extended. The information was mentioned on our website. We did our best to ensure that the parcel arrived on time, but unfortunately it was delivered on Friday at noon. Our customer service will contact you to organize the return and refund of your parcel. Thank you for your understanding. Team Lyo
M
Manon M.
Rating: 5 out of 5
the responsiveness of the people involved when you have a problem. the speed of delivery and the wide choice of products.
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
I
Isabel L.
Rating: 1 out of 5
Unfortunately many problems with deliveries beyond their control
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Response from Freezedried & Co
Sorry for the inconvenience. We have indeed had several delivery problems with your orders. We do our best to ensure that the parcel arrives at the right place at the right time, but we are still dependent on the carriers. For this order, the relay point must have been unavailable and Chronopost dropped off the parcel at another point to avoid too long a delay. Thank you for your understanding. The Lyo team
M
Michel R.
Rating: 5 out of 5
reliable and fast delivery
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Pierre M.
Rating: 5 out of 5
compliant product, fast shipping, neat package. Great!
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Response from Freezedried & Co
Thank you for your comment and your feedback! Have a nice day ;) The Lyo team
T
Theo L.
Rating: 5 out of 5
Always very professional and fast delivery Thank you
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Response from Freezedried & Co
Thank you for your trust, loyalty and for this review ????? :) The Lyo team
J
Jean B.
Rating: 5 out of 5
Very large selection of products Very fast delivery
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
E
Elise R.
Rating: 5 out of 5
Very good experience, items are quickly dispatched and well packaged. There is plenty of choice and the prices are good compared to other sites. I would recommend
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Response from Freezedried & Co
Thank you for your confidence following your order on our website and your feedback :) The Lyo team
Thanks for your comment! Have a nice day ;) The Lyo team
C
Compratore Verificato
Rating: 5 out of 5
punctual and accurate
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Response from Freezedried & Co
Thank you very much for your feedback! The Freezedried & Co team
C
Comprador Verificado
Rating: 5 out of 5
As so many other times, everything perfect
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Response from Freezedried & Co
Thank you for taking the time to give us your opinion. Thank you for your confidence. The Lio team :)
T
Theo B.
Rating: 5 out of 5
Fast, smooth, compliant service and very well selected products.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;) Have a nice day!
C
Camille R.
Rating: 5 out of 5
A wide choice of products, with possible filters (e.g. lactose-free). Fast, accurate delivery.
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co and for your feedback! The Lyo team :)
P
Pierre R.
Rating: 1 out of 5
Hello, I still haven't received anything and I'm starting to worry. Do you have any idea where the parcel might be? Thanks in advance.
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Response from Freezedried & Co
Hello, according to the La Poste tracking system, your order arrived at the relay point yesterday. If you have any problems with your parcel, please do not hesitate to contact us at [email protected]. The Lyo team wishes you a good day )
M
Miguel G.
Rating: 4 out of 5
Well-prepared / packed parcel. The delivery of my order to the carrier could have been quicker, hence the missing star.
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Response from Freezedried & Co
Thank you very much for your feedback! Indeed, due to the move of our logistics department this weekend, we have been delayed in the dispatch of parcels, we apologize for this. The Lyophilise & Co team
V
Verified Buyer
Rating: 4 out of 5
Very quick deliver Shipping cost to high
Response from Freezedried & Co
Thank you for your feedback! The Freezedried & Co team
H
Hugo B.
Rating: 4 out of 5
Quality website and products at attractive prices
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Julie M.
Rating: 5 out of 5
Very responsive and friendly team.
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co and for your trust. The Lyo team :)
C
Charlotte M.
Rating: 5 out of 5
Everything is perfect, even when you have to call the team on the phone. Thank you
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team thanks you for the note :)
V
Verified Buyer
Rating: 5 out of 5
Response from Freezedried & Co
Thank you for this rating! The Freezedried & Co team
L
Lucas T.
Rating: 5 out of 5
Wide range of products, good price and fast delivery Perfect site
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
S
Sophia T.
Rating: 5 out of 5
Speed
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
G
Guillaume R.
Rating: 5 out of 5
Prior telephone contact due to short delivery time. The person on the other end of the line was courteous, and the delivery time was respected, in addition to the product being perfectly compliant. A great commercial experience for a quality service.
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Response from Freezedried & Co
Thank you for your encouragement, we always try to do better to satisfy you as much as possible! And thanks for the note ????? :) The Lyo team
L
Lucas B.
Rating: 5 out of 5
Wide choice, quality products, competitive prices and fast, careful shipping. Friendly, efficient customer service. In short, nothing but the best, and French to boot.
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Response from Freezedried & Co
Our team is committed to doing well, so thank you for your comment! Have a nice day ;) The Lyo team
M
Marie R.
Rating: 5 out of 5
Quality products. And fast delivery.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Claire D.
Rating: 3 out of 5
Hi I found the prices correct, the choice and the whole site very pleasant but, there is always a but, even several: - my order made on June 20th arrived only on the 27th, it is not very serious but could be improved - I ordered products, cakes not to name them, and even before tasting them I am disappointed: the advertised weight of 200g is not what I received (around 150g), not to mention the resulting calories, which limit my interest in these items, and what about the enormous packaging for this little cake? - I'm also worried about the travel meals, whose bags are inflated with air. Maybe it's nothing serious, but it remains to be seen. I'll wait to see if the products are OK in the end, and will no doubt test other products again before making a final judgement.
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Response from Freezedried & Co
Thank you for your comment, we have taken your feedback into account. Concerning the delivery time, we have shipped your parcel on time. Unfortunately, the carrier encountered a delivery problem which delayed the delivery time. We apologize for the inconvenience. Concerning the weight of the cakes, this is a small local artisanal caterer and production can vary. We'll be updating the information on the site and taking care with future deliveries. And finally, for the Voyager bags, this is quite normal. Don't worry, this is their manufacturing process. Thank you for your understanding, and happy testing!
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Pierre D.
Rating: 5 out of 5
Compliant order, fast delivery. Serious business
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
A
Antoine D.
Rating: 5 out of 5
Fast delivery and perfectly packaged, nothing to change!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
Jean T.
Rating: 5 out of 5
Great service! I needed my order quickly, and they changed the delivery to Chronopost at no extra cost to me! ??
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Response from Freezedried & Co
Many thanks for your feedback. The Lyo team wishes you a wonderful day :)
T
Theo R.
Rating: 5 out of 5
Wide choice of products and responsive after-sales service
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Response from Freezedried & Co
Thank you for your comment and your feedback! Have a nice day ;) The Lyo team
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